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62 Elite Workforce Help Desk Analyst Jobs Hiring Near You

Conway Medical Center

Help Desk Analyst

Conway, SC · On-site

$19 - $26/hr

The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help ...

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Help Desk Analyst

Conway Medical Center

Conway, SC • On-site

$19 - $26/hr

Full-time

Re-posted yesterday

Conway Medical Center rating

7.0

Company rating: 7.0 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

506th of 1,061 rated hospitals

Job description

Position Summary:
The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help requests.
Qualifications:
Education:
  • High School Diploma required.
  • Associate degree in computer science preferred.

Experience
  • A minimum of 2 years of specific experience with the installation/configuration/support of Microsoft Windows operating systems and troubleshooting PC hardware issues is required.
  • Broad knowledge of PC hardware and peripherals and various software packages required.
  • Computer experience in healthcare and information systems preferred.

Licensure/Certification/Registration
  • Valid South Carolina Driver's License in good standing required.
  • A+, AAS certification preferred.

Duties & Responsibilities:
  • Use diagnostic and help request tracking tools to help with problem resolution which may require that the individual give in-person, hands-on help at the desktop level.
  • Field incoming help requests, record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Responsible for performing preventative maintenance, testing fixes, and developing help sheets.
  • Provide exemplary customer service in all interactions.
  • Effectively utilize strong organizational skills.
  • Consistently display effective verbal and written communication skills.
  • Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint.

What Conway Medical Center employees say

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