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62 Elite Workforce Help Desk Analyst Jobs Hiring Near You

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

The Midtown Group

Be Seen First

Help Desk Analyst

Philadelphia, PA · On-site

$35 - $38/hr

Help Desk Analyst Location: On-site (5 days a week) Hourly Rate: $35 - $38 (flexible based on experience) Overview: We are seeking a dedicated Help Desk Analyst to join our team, providing ...

New

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

Search jobs on OhioMeansJobs

Help Desk Analyst

Phoenix, AZ · On-site

$20.50 - $28/hr

Help Desk Analyst 5 Months Phoenix, AZ Remote - Provides technical assistance and support for incoming queries and issues related to AZ360 and PageUp. Responds to queries over the phone, email ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in ... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

Search jobs on OhioMeansJobs

Help Desk Analyst

Phoenix, AZ · On-site

$20.50 - $28/hr

Help Desk Analyst 5 Months Phoenix, AZ Remote - Provides technical assistance and support for incoming queries and issues related to AZ360 and PageUp. Responds to queries over the phone, email ...

Search jobs on OhioMeansJobs

Help Desk Analyst

Phoenix, AZ · On-site

$20.50 - $28/hr

Help Desk Analyst 5 Months Phoenix, AZ Remote - Provides technical assistance and support for incoming queries and issues related to AZ360 and PageUp. Responds to queries over the phone, email ...

Sunrise Systems

Help Desk Analyst

Phoenix, AZ · On-site

$20.50 - $28/hr

Help Desk Analyst 5 Months Phoenix, AZ Remote - Provides technical assistance and support for incoming queries and issues related to AZ360 and PageUp. Responds to queries over the phone, email ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

Jobs :: PeopleNTech LLC

Help Desk Analyst

Allentown, PA · On-site

$54.66/hr

Chesterfield County Help Desk Analyst 2 ROLES - ONSITE Req. Status: Open No. of Openings: 2 Start Date: 09/06/2022 End Date: 12/31/2022 Max Submittals by Vendor: 2 Per Opening Worksite Address: 6730 ...

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Help Desk Analyst

STI

Harrisburg, PA • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 17 days ago

Job description

Job Title: Help Desk Analyst
Location: Harrisburg, PA
Duration: 12+ Months
8am to 4.30pm
Description:
Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
There are two available Tier 1 positions.
***This requisition has an hour-long in-person interview.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two successful candidates could be in each training class due to the team's training limitation.
This team teleworks on every Friday.
This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMVbuilding along the Susquehanna River, just south of I-83), specifically located at-
1101 South Front St., Harrisburg, PA 17104
Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there.
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst performs the skills listed below-
• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
• Investigates and resolves computer software and hardware problems of users.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
• Follow quality standards and displays strong customer service skills.
• Able to work in a team environment.
• Complete assigned tasks.
• Excellent communication skills; both written and spoken.
• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
• Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware, and systems
• Above average communication skills and telephone manner.
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 1+ years previous IT Service Desk and/or Call Center experience required.
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.***

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