Work you'll do As a Manager in Deloitte Consulting's Customer offering portfolio, you will help ... knowledge management, process redesign, and workforce optimization * Helping clients use AI ...
120 Deloitte Process Manager Jobs Hiring Near You
Work you'll do As a Manager in Deloitte Consulting's Customer offering portfolio, you will help ... knowledge management, process redesign, and workforce optimization * Helping clients use AI ...
If so, Deloitte & Touche LLP could be the place for you. Traditional security programs have often ... processes and cyber risk management in an OT / SCADA environment in two or more areas such as ...
If so, Deloitte & Touche LLP could be the place for you. Traditional security programs have often ... processes and cyber risk management in an OT / SCADA environment in two or more areas such as ...
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Columbus, OH · On-site
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation Our Deloitte ... Perform role of counselor and coach; provide input and guidance into the staffing process; actively ...
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Columbus, OH · On-site
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation Our Deloitte ... Perform role of counselor and coach; provide input and guidance into the staffing process; actively ...
As an experienced member of R&C, the Specialist Lead leads and participates in projects that directly support compliance-focused records processes and managing records-related risks to the Deloitte ...
As an experienced member of R&C, the Specialist Lead leads and participates in projects that directly support compliance-focused records processes and managing records-related risks to the Deloitte ...
Support strategic enterprise contract vehicles across Deloitte's Government and Public Services ... Experience with contract lifecycle management processes or tools * Experience developing status ...
Support strategic enterprise contract vehicles across Deloitte's Government and Public Services ... Experience with contract lifecycle management processes or tools * Experience developing status ...
Manager, SAP - Global Trade
Dayton, OH · On-site
Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and ... Support new business processes around global trade and other areas such as supply chain and other ...
Manager, SAP - Global Trade
Dayton, OH · On-site
Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and ... Support new business processes around global trade and other areas such as supply chain and other ...
Manager, International Tax
Columbus, OH · On-site
$120K - $152K/yr
Deloitte's International Tax Services practice provides compliance and consulting services to U.S ... and processes * Oversee tax computation projects for multinational clients across industries
Manager, International Tax
Columbus, OH · On-site
$120K - $152K/yr
Deloitte's International Tax Services practice provides compliance and consulting services to U.S ... and processes * Oversee tax computation projects for multinational clients across industries
If so, Deloitte & Touche LLP could be the place for you. Traditional security programs have often ... processes and cyber risk management in an OT / SCADA environment in two or more areas such as ...
If so, Deloitte & Touche LLP could be the place for you. Traditional security programs have often ... processes and cyber risk management in an OT / SCADA environment in two or more areas such as ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Functional knowledge around SCM systems and processes. * Experience defining systems strategy ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Functional knowledge around SCM systems and processes. * Experience defining systems strategy ...
If you're energized by solving tax issues through technology and process improvement, Deloitte ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
If you're energized by solving tax issues through technology and process improvement, Deloitte ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Manager, SAP - Global Trade
Columbus, OH · On-site
Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and ... Support new business processes around global trade and other areas such as supply chain and other ...
Manager, SAP - Global Trade
Columbus, OH · On-site
Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and ... Support new business processes around global trade and other areas such as supply chain and other ...
As an experienced member of R&C, the Specialist Lead leads and participates in projects that directly support compliance-focused records processes and managing records-related risks to the Deloitte ...
As an experienced member of R&C, the Specialist Lead leads and participates in projects that directly support compliance-focused records processes and managing records-related risks to the Deloitte ...
... risk-management function for the Deloitte US Entities. Qualifications Required: * A bachelor ... Undertaking independence processes and assigned projects. * Conducting the periodic review and ...
... risk-management function for the Deloitte US Entities. Qualifications Required: * A bachelor ... Undertaking independence processes and assigned projects. * Conducting the periodic review and ...
... risk-management function for the Deloitte US Entities. Qualifications Required: * A bachelor ... Undertaking independence processes and assigned projects. * Conducting the periodic review and ...
... risk-management function for the Deloitte US Entities. Qualifications Required: * A bachelor ... Undertaking independence processes and assigned projects. * Conducting the periodic review and ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Functional knowledge around financial systems and processes. * Experience defining systems strategy ...
... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ... Functional knowledge around financial systems and processes. * Experience defining systems strategy ...
We're here to help transform finance and supply-chain processes, making them more efficient and ... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ...
We're here to help transform finance and supply-chain processes, making them more efficient and ... Deloitte. We work on projects involving Workday Financials, Supply Chain Management, Infor ...
... management, compliance, independence, conflicts, or regulatory processes * Bachelor's degree ... At Deloitte, it is not typical for an individual to be hired at or near the top of the range for ...
... management, compliance, independence, conflicts, or regulatory processes * Bachelor's degree ... At Deloitte, it is not typical for an individual to be hired at or near the top of the range for ...
Cyber Identity - Saviynt Engineering Manager
$107K - $144K/yr
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in ... Demonstrate advanced understanding of business processes, internal control risk management, IT ...
Cyber Identity - Saviynt Engineering Manager
$107K - $144K/yr
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in ... Demonstrate advanced understanding of business processes, internal control risk management, IT ...
Oracle EPM Manager - FCCS
Columbus, OH · On-site
Leveraging Deloitte's unmatched resources and deep industry insights, you'll deliver innovative ... Work with client stakeholders to gather requirements, diagnose finance process issues, and ...
Oracle EPM Manager - FCCS
Columbus, OH · On-site
Leveraging Deloitte's unmatched resources and deep industry insights, you'll deliver innovative ... Work with client stakeholders to gather requirements, diagnose finance process issues, and ...
Cyber Identity - Saviynt Engineering Manager
$107K - $145K/yr
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in ... Demonstrate advanced understanding of business processes, internal control risk management, IT ...
Cyber Identity - Saviynt Engineering Manager
$107K - $145K/yr
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in ... Demonstrate advanced understanding of business processes, internal control risk management, IT ...
Deloitte Jobs Information
What is it like to work at Deloitte?
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Deloitte is a leading professional services organization with a strong global presence, known for its expertise in audit, consulting, financial advisory, risk advisory, and tax services. The company offers a dynamic work environment that fosters innovation, collaboration, and professional growth, with opportunities to work on diverse projects and develop skills in cutting-edge technologies. Joining Deloitte provides a platform for individuals to make a meaningful impact, advance their careers, and contribute to the organization's mission of making a difference in the lives of clients, people, and society.
Do workers at Deloitte get paid breaks?
Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and January 2026.
75% of people say they get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and January 2026.
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Yes. Most people get paid when they’re sick.
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
At Deloitte, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from Deloitte affordable enough for their workers?
Most people say the health insurance costs are okay.
85% of people say the health insurance costs are okay
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
85% of people say the health insurance costs are okay
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at Deloitte?
Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
92% of people say they get paid time off.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 19 people who took the Breakroom Quiz between March 2025 and August 2026.
- 74% of people with changing schedules find out their shifts one week or less ahead of time.
- 5% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 21% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 19 people who took the Breakroom Quiz between March 2025 and August 2026.
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Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.
87% of people report they don’t worry about getting enough hours.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.
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Most people don’t get to choose which shifts they work.
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Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.
77% report that they don’t have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.
How easy is it for Deloitte workers to change shifts?
Most people find it easy to change shifts.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and August 2026.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to get time off at Deloitte?
Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
85% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
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Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.
Do jobs at Deloitte spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
57% of people report that their job takes up time that they don’t get paid for.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.
57% of people report that their job takes up time that they don’t get paid for.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to take sick days at Deloitte?
Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
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Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and December 2025.
100% of students report this is a good place to work if you’re studying.
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Most parents and caregivers say this is a good place to work.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and August 2026.
82% of people who care for a child or other relative report this is a good place to work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and August 2026.
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Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
89% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Deloitte get to take their breaks without interruption?
Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
71% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at Deloitte?
Most people feel stressed here.
77% of people say they often feel stressed at work.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
77% of people say they often feel stressed at work.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Deloitte enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 64 people who took the Breakroom Quiz between November 2024 and August 2026.
38% of people report they don’t enjoy their job.
Based on data from 64 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at Deloitte recommend working with their team?
Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Deloitte?
Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
36% of people report they didn’t get enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Deloitte?
Most people are given support to advance their career here.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think Deloitte’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
53% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
53% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Deloitte is doing?
Only some people feel well informed about how the company is doing.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Process Manager jobs?
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Full-time
Re-posted 6 days ago
Deloitte rating
8.2
Based on 93 frontline employees who took The Breakroom Quiz
46th of 152 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...
About Deloitte
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Industry
Finance and insurance and business management consulting
Company size
10,000+ Employees
Headquarters location
Orlando, FL, US