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The Construction organization is seeking a driven and detail-oriented Associate to support and enhance the effective delivery of customer-facing technology services. Working under the guidance of the Section Manager, this role focuses on ensuring Sarbanes-Oxley compliance across applications, servers, and customer onboarding platforms while delivering a high-quality customer experience. The Associate will serve as a key liaison between internal customers, crossfunctional business partners, and technical teams to assess needs, support daily operations, and ensure seamless service delivery. This role is responsible for analyzing and resolving customer inquiries, tracking and managing support requests, and ensuring issues are resolved accurately, efficiently, and with a strong customer-first mindset and time sensitive resolutions. Success in this role requires a focus on clear communication, process accuracy, and continuous improvement. The ideal candidate will proactively identify opportunities to innovate customer support processes, enhance operational efficiency, and recommend improvements that drive consistency, quality, and measurable value across Construction workflows This position does NOT provide employment pursuant to the terms of a STEM OPT Training Plan.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at careerconnect@coned.com

• Bachelor's Degree and 1 year experience or 6 months Con Edison co-op/internship experience Includes cumulative work or
• or
• Master's Degree and 1 year experience or 6 months Con Edison co-op/internship experience

• A minimum work or educational experience in at least one of the following functional areas: Computer Science, Cyber Security, Information Technology, Business Analytics, Data Analytics, or similar experience/education, required.
• Proficient in the Microsoft suite of programs and be able to learn and use other computer applications and systems utilized within Construction (For example, Azure Dev Ops, IBM Maximo, IBM FileNet, Smart App, SQL Developer and Databases), required.
• Experience or education with software user interface development technology, preferred.
• Experience or education with IBM Maximo user provisioning and administration, preferred.
• Experience or education in creating, implementing, testing, training, triaging, or upgrading software applications, preferred.
• Working knowledge of construction practices, invoice payments and business processes, preferred.

• Driver's License Required

• Ability to push, pull, and lift up to 25 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Stand to use/operate office equipment for the duration of the workday
• Ability to read small print and symbols

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• Utilize Microsoft Azure DevOps (ADO) or comparable tasktracking platforms to log, prioritize, track, and manage customer support requests, control tasks, and process improvement initiatives through to resolution.
• Develop, maintain, and standardize comprehensive documentation for all Construction production systems, ensuring accuracy, traceability, and alignment with SOX and internal control requirements.
• Data Management & Analysis: Identify, map, and analyze database schemas to support applications. Write and maintain Structured Query Language (SQL), to troubleshoot technical issues associated with application support.
• Work & Task Tracking: Leverage Microsoft Azure DevOps (ADO) or similar tasktracking tools to manage work requests, prioritize deliverables, maintain project schedules, track progress, and provide transparent status updates while ensuring timely resolution of technical issues.
• Customer Satisfaction & Process Innovation: Drive initiatives that enhance customer satisfaction by proactively engaging customers, resolving inquiries efficiently, and continuously identifying opportunities to improve reporting processes, standards, and service delivery.
• Collaboration: Collaborate effectively with customers, peers, and crossfunctional teams on assignments and projects to deliver consistent, highquality reporting and support solutions across the organization.
• Compliance & Safety: Ensure adherence to Construction procedures, SOXrelated controls, and Company safety policies. Follow safe work practices in accordance with Company standards and applicable governmental regulations.
• Procurement & Asset Management: Assist in the requisitioning and procurement of computerrelated hardware and services, including hardware orders, service contracts, inventory control, and ongoing contract monitoring to support Construction operations, cost control, and service continuity.
• Emergency Management: Participate in the Companys emergency management assignments as required, supporting operational continuity and organizational readiness.