Google CES Engineer
Manhattan, NY · On-site
Con Edison is seeking a Digital Employee Experience Google CES Engineer to join their IT team and advance their career. This role involves designing, implementing, and optimizing enterprise-scale ...
1 Con Edison Software Jobs Hiring Near You
Google CES Engineer
Manhattan, NY · On-site
Con Edison is seeking a Digital Employee Experience Google CES Engineer to join their IT team and advance their career. This role involves designing, implementing, and optimizing enterprise-scale ...
Con Edison Jobs Information
Do workers at Con Edison get paid breaks?
Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.
71% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.
Does Con Edison pay people when they’re sick?
Yes. Most people get paid when they’re sick.
97% of people say they would get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
97% of people say they would get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
At Con Edison, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
88% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and April 2026.
88% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Con Edison affordable enough for their workers?
Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
97% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Con Edison?
Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and April 2026.
95% of people say they get paid time off.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and April 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.
- 44% of people with changing schedules find out their shifts one week or less ahead of time.
- 8% of people with changing schedules find out their shifts two weeks ahead of time.
- 4% of people with changing schedules find out their shifts three weeks ahead of time.
- 44% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.
Do workers at Con Edison worry about hours?
Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and April 2026.
87% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and April 2026.
Do Con Edison workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
66% report that they don’t have enough control over which shifts they work.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and April 2026.
66% report that they don’t have enough control over which shifts they work.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it for Con Edison workers to change shifts?
Some people find it hard to change shifts.
52% of people report that it’s hard to change shifts if they need to.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.
52% of people report that it’s hard to change shifts if they need to.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to get time off at Con Edison?
Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
94% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
Do Con Edison managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and April 2026.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and April 2026.
Do jobs at Con Edison spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and April 2026.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to take sick days at Con Edison?
Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
Is working at Con Edison good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
76% of people who care for a child or other relative report this is a good place to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and February 2026.
76% of people who care for a child or other relative report this is a good place to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Con Edison feel treated with respect by their managers?
Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
86% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Con Edison get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
Is it stressful to work at Con Edison?
Some people feel stressed out here.
38% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
38% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Con Edison enjoy their jobs?
Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
83% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Con Edison recommend working with their team?
Most people recommend working with their team.
73% of people report that they would recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between April 2025 and April 2026.
73% of people report that they would recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get enough training when they start at Con Edison?
Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between April 2025 and April 2026.
79% of people report they got enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get support to advance at Con Edison?
Most people are given support to advance their career here.
In the last year, 89% of people report being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
In the last year, 89% of people report being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people think Con Edison’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
Do workers feel well informed about how Con Edison is doing?
Most people feel well informed about how the company is doing.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
What are the most popular job types at Con Edison?
What are the most popular jobs at Con Edison?
What are the most popular categories at Con Edison?
Con Edison rating
9.0
Based on 76 frontline employees who took The Breakroom Quiz
4th of 50 rated energy and utility
Job description
Job Summary:
Con Edison is seeking a Digital Employee Experience Google CES Engineer to join their IT team and advance their career. This role involves designing, implementing, and optimizing enterprise-scale solutions using Google's Contact Center as a Service and Contact Center Artificial Intelligence platforms, while collaborating with stakeholders and guiding customers through their digital transformation journeys.
Responsibilities:
• Architect, design, and implement contact center solutions that leverage Google CCaaS and CCAI, ensuring they meet enterprise-grade performance, security, and scalability requirements.
• Collaborate with stakeholders, engineers, and product teams to gather requirements, analyze business processes, and translate them into solid technical solutions.
• Lead end-to-end deployment and integration of Google CCaaS and CCAI, including conversational AI, virtual agents, agent assist, and speech analytics modules.
• Act as the Subject Matter Expert to stakeholders, demonstrating thought leadership in CCaaS/CCAI technology and cloud transformation initiatives.
• Mentor and guide engineering teams, fostering innovation and excellence in solution delivery.
• Design and oversee integrations with legacy systems, CRM platforms, and third-party applications via APIs and microservices.
• Monitor system performance, recommend enhancements, and adopt emerging Google Cloud technologies to drive continuous improvement.
• Ensure solutions align with enterprise governance, compliance, risk management and cyber security frameworks.
• Provide high-level support for critical incidents, troubleshoot architectural issues, and lead root cause analysis efforts.
• Must be flexible and able to work off-hours as required to support deployments, resolve issues and respond to corporate emergencies.
Qualifications:
Required:
• Master's Degree Information Technology, Computer Science, or Engineering and A minimum of 3 years of IT experience
• Bachelor's Degree Information Technology, Computer Science, or Engineering and A minimum of 5 years of IT experience
• Associate's Degree Information Technology, Computer Science, or Engineering and A minimum of 7 years of IT experience
• High School Diploma/GED and A minimum of 10 years of IT experience
• Solid understanding of core GCP concepts, including setting up projects, understanding billing, and IAM (Identity & Access Management), with hands-on experience in roles, service accounts, and least-privilege design, required.
• Familiarity with Infrastructure as Code (IaC) using tools such as Terraform or Deployment Manager to enable scalable and automated deployments, required.
• Experience with Monitoring and Logging, including configuring dashboards, alerts, and incident response processes to ensure system reliability, required.
• Proven expertise in implementing Google CCaaS and CCAI platforms, with hands-on experience in configuring, deploying and optimizing these technologies, required.
• Familiarity with the Google Cloud platform ecosystem, including Compute Engine, Cloud Functions, Pub/Sub, Cloud Storage, and apply cyber security best practices, required.
• Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required.
• Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required.
• Experienced in designing RESTful APIs and integrating with third-party services using modern architectures (microservices, event-driven design, etc.), required.
• Practical knowledge of privacy frameworks and implementation of role-based access control, encryption, and data governance, required.
• Demonstrated ability to lead cross-functional teams on complex technical projects from concept through delivery, required.
• Ability to explain technical concepts to stakeholders and translate business needs into successful technical outcomes, required.
• Ability to build strong customer relationships
• Excellent collaboration and team building skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Driver's License Required
• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Ability to read small print and symbols
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Preferred:
• Experience with AI/ML frameworks and natural language processing platforms is preferred.
• Other: Google Cloud certifications such as Professional Cloud Architect, Professional Collaboration Engineer, or relevant specializations. Preferred
Company:
We provide power to more than 10 million people and businesses across NYC and Westchester. Founded in 1823, the company is headquartered in New York, NY, US, , with a team of 10001+ employees. The company is currently Late Stage.
Con Edison is seeking a Digital Employee Experience Google CES Engineer to join their IT team and advance their career. This role involves designing, implementing, and optimizing enterprise-scale solutions using Google's Contact Center as a Service and Contact Center Artificial Intelligence platforms, while collaborating with stakeholders and guiding customers through their digital transformation journeys.
Responsibilities:
• Architect, design, and implement contact center solutions that leverage Google CCaaS and CCAI, ensuring they meet enterprise-grade performance, security, and scalability requirements.
• Collaborate with stakeholders, engineers, and product teams to gather requirements, analyze business processes, and translate them into solid technical solutions.
• Lead end-to-end deployment and integration of Google CCaaS and CCAI, including conversational AI, virtual agents, agent assist, and speech analytics modules.
• Act as the Subject Matter Expert to stakeholders, demonstrating thought leadership in CCaaS/CCAI technology and cloud transformation initiatives.
• Mentor and guide engineering teams, fostering innovation and excellence in solution delivery.
• Design and oversee integrations with legacy systems, CRM platforms, and third-party applications via APIs and microservices.
• Monitor system performance, recommend enhancements, and adopt emerging Google Cloud technologies to drive continuous improvement.
• Ensure solutions align with enterprise governance, compliance, risk management and cyber security frameworks.
• Provide high-level support for critical incidents, troubleshoot architectural issues, and lead root cause analysis efforts.
• Must be flexible and able to work off-hours as required to support deployments, resolve issues and respond to corporate emergencies.
Qualifications:
Required:
• Master's Degree Information Technology, Computer Science, or Engineering and A minimum of 3 years of IT experience
• Bachelor's Degree Information Technology, Computer Science, or Engineering and A minimum of 5 years of IT experience
• Associate's Degree Information Technology, Computer Science, or Engineering and A minimum of 7 years of IT experience
• High School Diploma/GED and A minimum of 10 years of IT experience
• Solid understanding of core GCP concepts, including setting up projects, understanding billing, and IAM (Identity & Access Management), with hands-on experience in roles, service accounts, and least-privilege design, required.
• Familiarity with Infrastructure as Code (IaC) using tools such as Terraform or Deployment Manager to enable scalable and automated deployments, required.
• Experience with Monitoring and Logging, including configuring dashboards, alerts, and incident response processes to ensure system reliability, required.
• Proven expertise in implementing Google CCaaS and CCAI platforms, with hands-on experience in configuring, deploying and optimizing these technologies, required.
• Familiarity with the Google Cloud platform ecosystem, including Compute Engine, Cloud Functions, Pub/Sub, Cloud Storage, and apply cyber security best practices, required.
• Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities, required.
• Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required.
• Experienced in designing RESTful APIs and integrating with third-party services using modern architectures (microservices, event-driven design, etc.), required.
• Practical knowledge of privacy frameworks and implementation of role-based access control, encryption, and data governance, required.
• Demonstrated ability to lead cross-functional teams on complex technical projects from concept through delivery, required.
• Ability to explain technical concepts to stakeholders and translate business needs into successful technical outcomes, required.
• Ability to build strong customer relationships
• Excellent collaboration and team building skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Driver's License Required
• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Ability to read small print and symbols
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Preferred:
• Experience with AI/ML frameworks and natural language processing platforms is preferred.
• Other: Google Cloud certifications such as Professional Cloud Architect, Professional Collaboration Engineer, or relevant specializations. Preferred
Company:
We provide power to more than 10 million people and businesses across NYC and Westchester. Founded in 1823, the company is headquartered in New York, NY, US, , with a team of 10001+ employees. The company is currently Late Stage.
What Con Edison employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Con Edison
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Con Edison, formally known as Consolidated Edison, Inc., is a leading energy company situated in New York, NY, US. The firm operates in the utilities industry, providing electric, gas, and steam services. Con Edison was founded in 1823 and has since grown to become one of the largest energy companies in the United States. The company's mission is to deliver reliable energy to its customers and contribute to a sustainable and energy-efficient future, guided by its core values of operational excellence, commitment to the environment, and community involvement. Notably, Con Edison has achieved key milestones like introducing the world's first steam energy system and becoming the largest solar power producer in North America.
Industry
Utilities
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Year founded
1823