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Position Description:
We are seeking a skilled Pega CDH Developer (CSSA Certified) to design, build, and optimize customer decisioning solutions using Pega Customer Decision Hub (CDH). This role will focus on enabling Next Best Action (NBA) strategies to drive personalized, real-time customer engagement across multiple channels.
You will work closely with architects, business stakeholders, and cross-functional teams to implement scalable and high-performance decisioning solutions in a complex enterprise environment.
This role can be filled from the client site 5 days a week in one of the following locations: Pittsburgh PA, or Cleveland, OH only.
Future duties and responsibilities
o Part of a full stack agile team including Pega, Java, ETL, Data Engineers, VB (.NET), and Mainframe developers
o Attend stand up meetings and other agile ceremonies
o Support both new development and production support as needed
Required qualifications to be successful in this role
. Bachelor's degree or higher in Computer Science or equivalent preferred but not required.
. Pega Certified Senior System Architect (CSSA)
. 4-8 years of Pega experience, with at least 2+ years in Pega CDH
. Strong experience with:
o Next Best Action Designer
o Decision strategies and engagement policies
o Real-time and batch decisioning
. Solid understanding of Pega rules engine and PRPC fundamentals
. Experience with REST APIs and system integrations
. Strong understanding of customer data, segmentation, and personalization concepts
. Proficiency in debugging tools such as Tracer, Clipboard, and Live UIStrong technical knowledge and integration experience of Web Services, APIs, API Framework, and SOA.
. Knowledge or application architecture systems, networks, security, and enterprise databases.
. Experience in user interface designs/wireframes using current standard design practices for wireframes.
. Ability to manage multiple priorities through effective organization and communication.
. Strong consultative and advisory skills.
o Experience working with Pega PRPC (Infinity 24 + preferred)
o Responsible for working closely with the business, mainframe, and Java/API developers to build and maintain Pega rulesets and UI for Offer Management solution
o Experience in Pega integration via Connect-Rest, Connect-SOAP, Data Pages, and Data Flows
o Experience working with other developers on End-to-End integrations of Pega with other systems/applications
o Experience trouble shooting Pega issues with Clipboard, Tracer, and Pega Log review
o Experience in Pega installations, migrations, upgrades, and patching
o Lead System Architecture Certification is a plus
Desired Skills:
. Experience with Marketing Technology and Communications
. Experience in banking or financial services domain
. Exposure to Adobe Experience Cloud (AEP, AJO, AEM)
. Familiarity with event-driven architectures (Kafka)
. Knowledge of cloud platforms (AWS, Azure, or Google Cloud Platform)
. Experience working in Agile/Scrum environments
o Experience with Marketing applications (Pega, Salesforce, Adobe, Zafin, Naehas) is a plus
o Experience in Pega Customer Decision Hub a plus
o Experience in Containerization (Kubernetes / Docker) a plus
o Experience in Python, PySpark, SQL, ETL (Informatica or other) a plus
o Experience in Mainframe development (COBOL/DB2) a plus
#LI-SG2
#DICE
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $58,800.00 - $156,700.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well-being programs
Skills:

• Agile
• Agile Delivery Management
• Communication
• Java
• Pegasystems

What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.