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Technical Writer
Category: Business Analysis (functional and technical)
Main location: United States, Virginia, Fairfax
Position ID:J0526-1375
Employment Type: Full Time
Position Description:
We are seeking a skilled and detail-oriented Technical Writer to join our team. The ideal candidate will be responsible for creating comprehensive and user-friendly end-user instruction manuals for our products and services. This role requires a strong understanding of technical concepts and the ability to translate complex information into clear, concise, and accessible documentation for non-technical users.
This position can be located at any CGI office in the U.S, preferred location is Fairfax,VA; however, a hybrid working model is acceptable.
Your future duties and responsibilities:
. Develop End-User Instruction Manuals:
o Create, edit, and maintain detailed instruction manuals, user guides, and other documentation for end-users.
o Ensure that all documentation is clear, concise, and easy to understand for non-technical users.
. Collaborate with Subject Matter Experts:
o Work closely with product managers, engineers, and other subject matter experts to gather information and understand the technical aspects of our products and services.
o Translate technical information into user-friendly content.
. Conduct User Research:
o Conduct research to understand the needs and preferences of end-users.
o Gather feedback from users to improve the quality and usability of documentation.
. Maintain Consistency and Quality:
o Ensure consistency in terminology, style, and formatting across all documentation.
o Adhere to company standards and guidelines for documentation.
. Update and Revise Documentation:
o Regularly review and update existing documentation to reflect changes in products, services, or user feedback.
o Ensure that all documentation is up-to-date and accurate.
. Create Visual Aids:
o Develop visual aids, such as diagrams, screenshots, and illustrations, to enhance the clarity and usability of documentation.
o Use graphic design tools to create and edit visual content.
. Manage Documentation Projects:
o Plan, organize, and manage documentation projects to ensure timely delivery.
o Coordinate with cross-functional teams to meet project deadlines.
Required qualifications to be successful in this role:
. Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field.
. 3-5 years of experience as a Technical Writer, preferably in the technology or software industry.
. Proven experience in creating end-user instruction manuals and user guides.
. Excellent written and verbal communication skills.
. Strong attention to detail and ability to produce high-quality documentation.
. Proficiency in using documentation tools such as Microsoft Word, Adobe Acrobat, and content management systems.
. Familiarity with graphic design tools such as Adobe Illustrator or Snagit.
. Ability to understand and explain complex technical concepts to non-technical users.
. Strong organizational and project management skills.
. Ability to work independently and as part of a team.
. Strong problem-solving skills and ability to adapt to changing requirements.
. Ability to meet deadlines and manage multiple projects simultaneously
Desired qualifications/non-essential skills required:
. Experience with HTML, CSS, and basic web design principles.
. Familiarity with Scaled Agile (SAFe) development methodologies.
. Experience in conducting user research and usability testing.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $58,000.00 - $123,800.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
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Skills:

• Collaboration
• Content Curation
• Detail-oriented
• Technical Writing
• Agile

What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.