... operational touchpoints Improved member and provider experience Higher engineering productivity and backlog clarity Know more about Brillio : PPE: Equal Employment Opportunity Declaration Brillio is ...
New
... operational touchpoints Improved member and provider experience Higher engineering productivity and backlog clarity Know more about Brillio : PPE: Equal Employment Opportunity Declaration Brillio is ...
New
... operational touchpoints Improved member and provider experience Higher engineering productivity and backlog clarity Know more about Brillio : PPE: Equal Employment Opportunity Declaration Brillio is ...
New
Increased automation and reduced operational touchpoints * Improved member and provider experience * Higher engineering productivity and backlog clarity $80 - $83 an hour Know more about Brillio
Increased automation and reduced operational touchpoints * Improved member and provider experience * Higher engineering productivity and backlog clarity $80 - $83 an hour Know more about Brillio
... operations, and governance) to improve delivery speed, quality, reliability, and cost across multiple client contexts. You will work directly with client leadership to shape strategy, create roadmaps ...
... operations, and governance) to improve delivery speed, quality, reliability, and cost across multiple client contexts. You will work directly with client leadership to shape strategy, create roadmaps ...
... operations, and governance) to improve delivery speed, quality, reliability, and cost across multiple client contexts. You will work directly with client leadership to shape strategy, create roadmaps ...
... operations, and governance) to improve delivery speed, quality, reliability, and cost across multiple client contexts. You will work directly with client leadership to shape strategy, create roadmaps ...
$175K - $300K/yr
You will operate at the intersection of AI, engineering, and healthcare operations, delivering real ... Brillio offers a comprehensive benefits program for this position, subject to applicable ...
$175K - $300K/yr
You will operate at the intersection of AI, engineering, and healthcare operations, delivering real ... Brillio offers a comprehensive benefits program for this position, subject to applicable ...
You will operate at the intersection of AI, engineering, and healthcare operations, delivering real ... Brillio offers a comprehensive benefits program for this position, subject to applicable ...
You will operate at the intersection of AI, engineering, and healthcare operations, delivering real ... Brillio offers a comprehensive benefits program for this position, subject to applicable ...
You will work on transforming core operational processes such as: Demand Forecasting & Inventory ... Brillio offers a comprehensive benefits program for this position, subject to applicable ...
You will work on transforming core operational processes such as: Demand Forecasting & Inventory ... Brillio offers a comprehensive benefits program for this position, subject to applicable ...
... operational touchpoints * Improved member and provider experience * Higher engineering productivity and backlog clarity $80 - $83 an hour Equal Employment Opportunity Declaration Brillio is an equal ...
... operational touchpoints * Improved member and provider experience * Higher engineering productivity and backlog clarity $80 - $83 an hour Equal Employment Opportunity Declaration Brillio is an equal ...
You will work on transforming core operational processes such as: ✓ Demand Forecasting & Inventory Optimization: AI-driven predictive ordering to minimize food waste, optimize perishable inventory ...
You will work on transforming core operational processes such as: ✓ Demand Forecasting & Inventory Optimization: AI-driven predictive ordering to minimize food waste, optimize perishable inventory ...
Chicago, IL · On-site
Demonstrated experience in designing solutions and defining the architecture with Cloud design principles, Well architected framework, DevOps, CI/CD, infra as code understanding. * Proficient ...
Chicago, IL · On-site
Demonstrated experience in designing solutions and defining the architecture with Cloud design principles, Well architected framework, DevOps, CI/CD, infra as code understanding. * Proficient ...
New York, NY · On-site
Call center, operations, and workflow transformation * Cloud migration, application modernization, and product engineering * Drive opportunities from cold start qualification deal close * Shape deals ...
New York, NY · On-site
Call center, operations, and workflow transformation * Cloud migration, application modernization, and product engineering * Drive opportunities from cold start qualification deal close * Shape deals ...
Call center, operations, and workflow transformation * Cloud migration, application modernization, and product engineering * Drive opportunities from cold start qualification deal close * Shape deals ...
Call center, operations, and workflow transformation * Cloud migration, application modernization, and product engineering * Drive opportunities from cold start qualification deal close * Shape deals ...
... operational touchpoints * Improved member and provider experience * Higher engineering productivity and backlog clarity $80 - $83 an hour Equal Employment Opportunity Declaration Brillio is an equal ...
... operational touchpoints * Improved member and provider experience * Higher engineering productivity and backlog clarity $80 - $83 an hour Equal Employment Opportunity Declaration Brillio is an equal ...
Chicago, IL · On-site
Demonstrated experience in designing solutions and defining the architecture with Cloud design principles, Well architected framework, DevOps, CI/CD, infra as code understanding. * Proficient ...
Chicago, IL · On-site
Demonstrated experience in designing solutions and defining the architecture with Cloud design principles, Well architected framework, DevOps, CI/CD, infra as code understanding. * Proficient ...
... operations, and governance) to improve delivery speed, quality, reliability, and cost across multiple client contexts. You will work directly with client leadership to shape strategy, create roadmaps ...
... operations, and governance) to improve delivery speed, quality, reliability, and cost across multiple client contexts. You will work directly with client leadership to shape strategy, create roadmaps ...
Chicago, IL · On-site
Demonstrated experience in designing solutions and defining the architecture with Cloud design principles, Well architected framework, DevOps, CI/CD, infra as code understanding. * Proficient ...
Chicago, IL · On-site
Demonstrated experience in designing solutions and defining the architecture with Cloud design principles, Well architected framework, DevOps, CI/CD, infra as code understanding. * Proficient ...
Princeton, NJ · On-site
Call center, operations, and workflow transformation * Cloud migration, application modernization, and product engineering * Drive opportunities from cold start - qualification - deal close * Shape ...
Princeton, NJ · On-site
Call center, operations, and workflow transformation * Cloud migration, application modernization, and product engineering * Drive opportunities from cold start - qualification - deal close * Shape ...
What are the key skills and qualifications needed to thrive in Operations, and why are they important?
What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?
What are 'Operations' jobs?
What jobs pay $3,000 a day?
What is the difference between Operations vs Customer Service Representative?
| Aspect | Operations | Customer Service Representative |
|---|---|---|
| Required credentials | Varies; often includes business or management certifications | High school diploma or equivalent; some roles may require customer service training |
| Work environment | Office settings, warehouses, or production facilities | Call centers, retail stores, or office environments |
| Employer and industry usage | Common across manufacturing, logistics, and corporate sectors | Common in retail, telecommunications, and service industries |
| Search and comparison intent | Focuses on managing processes, logistics, and overall business operations | Focuses on assisting customers, resolving issues, and providing support |
Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.
What is it like to work at Brillio?

Full-time
This job post has expired today. Applications are no longer accepted.
About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects.
Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year. Role:- Product Owner - Healthcare Provider location: - Remote Contract /Fulltime Job Description – Modern Product Owner (Provider Domain & AI-Native Product Engineering) Position Title:- Senior Product Owner – Provider Platforms & AI-Driven Product Delivery Role Summary We are seeking a highly strategic and execution-oriented Product Owner with deep expertise in the healthcare provider domain to lead next-generation digital product initiatives across Provider Operations, Contracting, Network Management, Credentialing, Claims, and Member interactions. This role is designed for a modern IT organization operating in an AI-first engineering environment.
The ideal candidate combines strong provider business knowledge with exceptional product management capabilities, data fluency, process thinking, and advanced usage of AI tools for rapid ideation, prototyping, workflow visualization, and product design acceleration. The Product Owner will partner closely with Engineering, Architecture, Operations, Data, and Business stakeholders to build scalable, event-driven, observable, and AI-enabled provider platforms. Key Responsibilities Provider Domain Leadership Act as the primary product lead for provider-centric platforms and workflows.
Own product vision, roadmap, backlog, prioritization, and execution for provider-related initiatives. Drive modernization of provider lifecycle capabilities including:- Provider onboarding, Credentialing & recredentialing, Provider data management Contracting & fee schedules, Network creation and hierarchy management, TIN/NPI relationships, Affiliation and participation management, Directory accuracy and compliance, Claims integration and adjudication touchpoints, Member-provider interaction workflows Product Strategy & Delivery Translate complex business processes into scalable digital products and engineering outcomes. Define product operating models aligned to agile delivery and value stream principles.
Create detailed user stories, acceptance criteria, process flows, and product specifications. Prioritize work based on business value, operational impact, risk reduction, and customer experience. Drive continuous improvement using product analytics, operational metrics, and user feedback.
AI-Driven Product Engineering Leverage advanced AI tools for: Wireframing, UI/UX ideation, Workflow diagramming, Product documentation, Story generation, Rapid prototyping, Process simulation, Backlog acceleration, Use modern tools such as: Lucidchart / Miro, Figma AI, ChatGPT / Claude / Gemini, AI coding copilots, Workflow orchestration and visualization tools, Champion AI-native product delivery practices across teams. Provider Data & Platform Expertise Possess deep understanding of provider data models and relationships including: NPI/TIN structures, Parent-child hierarchies, Contract entities, Locations and specialties, Network participation, Affiliation structures, Roster ingestion and validation, Data lineage and provenance Work closely with engineering and architecture teams on: APIs and schema contracts,Event-driven integrations, Cloud events, Data observability, Traceability and OTEL concepts Cross-Functional Collaboration Collaborate with: Engineering teams, Architects, Provider operations, Claims teams, Network management, Compliance, Analytics and reporting teams Facilitate alignment between business strategy and technology implementation. Lead stakeholder workshops, backlog grooming, sprint planning, and product demos.
Required Qualifications Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field. 8+ years of experience in Product Ownership, Product Management, Business Architecture, or Provider Operations technology. Extensive experience in healthcare payer/provider ecosystems.
Strong expertise in: Provider data management, Provider contracting, Network creation and optimization, Claims and member workflows, Credentialing operations Strong understanding of agile methodologies and modern product operating models. Experience working with distributed engineering teams and enterprise platforms. Preferred Qualifications Experience with healthcare platforms and ecosystems.
Familiarity with: FHIR,HL7,Provider directory standards, Event-driven architecture, Graph-based relationship modeling , Data lineage frameworks, Exposure to observability frameworks and telemetry concepts. Experience with AI-assisted product development and AI-native delivery practices. Key Skills Domain Expertise Provider Lifecycle Management, Provider Data & Network Management, Claims & Member Ecosystem, Credentialing & Contracting, Healthcare Operations Product & Delivery Agile / Scrum, Product Discovery, Roadmap Management, User Story Writing, Backlog Prioritization, Process Re-engineering Technical & AI Skills AI-powered product tooling Workflow visualization Wireframing & rapid prototyping APIs & schema contracts Event-driven architecture Data lineage & observability Analytical and systems thinking Leadership Traits Systems thinker with strong operational acumen Highly collaborative and execution focused Ability to simplify complex provider workflows Strong communication and stakeholder management skills Bias toward automation, standardization, and measurable outcomes Comfortable operating in ambiguity and driving transformation initiatives Success Metrics Reduction in provider onboarding and contracting cycle times Improved provider data quality and accuracy Faster product delivery velocity through AI-assisted workflows Increased automation and reduced operational touchpoints Improved member and provider experience Higher engineering productivity and backlog clarity Know more about Brillio : https://www.brillio.com/join-us/ PPE: https://www.brillio.com/platform-and-product-engineering/ Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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It services
5,001 - 10,000 Employees
Edison, NJ, US
2014