60 Bloomberg Customer Service Jobs Hiring Near You

Senior Technical Account Manager - Exchanges

Location

New York

Business Area

Data

Ref #

10053092

Bloomberg runs on data, and in the Data department we're responsible for acquiring, interpreting and supplying data insights to our clients. Our Data teams work to collect, analyze, process, and publish the data which is the backbone of our iconic Bloomberg Terminal -- the data which ultimately moves the financial markets! We’re responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately.

In Data, we’re responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately. The Content Acquisition (CA) department is responsible for managing, acquiring and integrating content and data from Exchanges, Brokers, Sell-side and other types of providers to drive the value of the Bloomberg Terminal and downstream products.

You're on the pulse with market movements and live for the details beyond the headlines. You love to build relationships and always look to provide excellent customer service. As a natural problem solver, you thrive on building innovative solutions to sophisticated problems. We are looking for a highly creative and motivated individual to work in the Exchange Data & Business team.

As a Senior Technical Account Manager, you'll be working closely with a variety of different departments across the firm such as Engineering, Sales, Networks, Enterprise Solutions and Exchanges in order to ensure the successful delivery of exchange products to Bloomberg customers. Product owners are required to lead many projects simultaneously and perform a combination of responsibilities such as crafting comprehensive business requirements, conducting analysis, collaborating closely with exchanges, interpreting new exchange announcements, and facilitating product releases in multiple manners including testing.

• Handle all technical aspects of market-data/news feed related projects driven either by the exchange or Bloomberg aimed at improving the existing setup or adding new data and/or products
• Ensure the successful delivery of exchange products to Bloomberg customers by meeting non-negotiable deadlines
• Maintain relationships and coordinate projects with the exchange, including calls/visits as needed
• Act as the subject matter specialist for the technologies that exchanges utilize to deliver data content to vendors as well as the technical specifications set out by the exchange to assess the impact of changes
• Collaborate with Engineering by interpreting business needs into project requirements and effectively communicating these with Engineering and other involved parties
• Translate exchange documentation and technical specifications into business deliverables for new exchange data on Bloomberg
• Prioritize projects and manage expectations to both our internal and external partners
• Collaborate closely with the Data Model (DM) team to ensure alignment to Bloomberg Data Model standards for the movement and transformation of market data through Bloomberg’s Feeds Infrastructure
• Collaborate with the DM team to have new DM features designed/released
• Conduct testing both pre-production and post-release
• Effectively run the project from start to finish, from requirements gathering to post-production release
• Function as our client's main point of contact for any issues with exchange market data/news feed products

• 5+ years of work experience in the financial services industry, including exchanges, market data providers or financial institutions
• Bachelor's degree, preferably in Finance, Data Science, Computer Sciences or related fields
• Experience working for an Exchange or in the Market Data industry
• Experience collaborating closely with technical teams to release new features and products
• Ability to think critically in improving and developing products
• Strong organization skills with ability to balance multiple projects simultaneously
• Excellent written communication and presentation skills
• Have attention to detail and be technically minded
• Previous experience working in and an understanding of agile frameworks and lean principles

• Knowledge of market data connectivity types
• Knowledge of Jira and Agile for product management, including writing requirements
• Understanding of the differences between FIX, SFTP, HTTP, TCP and/or other protocols
• Experience in data analytics tools; business intelligence tools or similar tool set

Salary Range = 90,000-125,000 USD Annual+ Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

• We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others.
• The Company does not provide benefits directly to contingent workers/contractors and interns.

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