103 Big Lots Customer Service Associate Jobs Hiring Near You

Question 1

What is it like to work at Big Lots?

Answer

Big Lots operates with a customer-centric approach, emphasizing the importance of teamwork and community involvement in its business practices. The company's store-based structure allows for a relatively flat organizational hierarchy, enabling employees to take on various responsibilities and contribute to decision-making processes. Working at Big Lots may appeal to individuals seeking a dynamic retail environment with opportunities for career growth and professional development in a supportive team-oriented setting.

Question 2

What makes Big Lots an attractive place to work?

Answer

Big Lots is a leading American off-price retailer with a long history of providing affordable products to its customers, positioning itself as a convenient and value-driven shopping destination. The company offers a dynamic work environment that values teamwork, innovation, and employee growth, with opportunities for advancement and professional development through various training programs and career paths. By joining Big Lots, job seekers can contribute to the company's mission of making a positive impact on its customers' lives and communities, while also enjoying a stable and supportive work environment.

Question 3

Do workers at Big Lots get paid breaks?

Answer

Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.

Question 4

Does Big Lots pay people when they’re sick?

Answer

No. Most people don’t get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 5

At Big Lots, are sick days and vacation days separate paid time off?

Answer

Only some people have separate paid time off for sick days and vacation.
45% of people say they have to use vacation days when they’re out sick.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and June 2026.

Question 6

Are part-time workers able to get health insurance from Big Lots?

Answer

Most people who work part-time can't get health insurance.
79% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2025.

Question 7

Do part-time workers get paid time off at Big Lots?

Answer

Most people who work part-time don’t get paid time off.
95% of people who work part-time say they don’t get paid time off
Based on data from 20 people who took the Breakroom Quiz between June 2025 and March 2026.

Question 8

Is the health insurance from Big Lots affordable enough for their workers?

Answer

Only some people say the health insurance costs are okay.
54% of people say the health insurance costs are okay
Based on data from 24 people who took the Breakroom Quiz between March 2025 and June 2026.

Question 9

Do people get paid time off at Big Lots?

Answer

Some people get paid time off from work.
51% of people say they don’t get paid time off.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 10

How far ahead of time do people find out their work schedule?

Answer

Most people find out their schedule less than four weeks ahead of time.

93% of people with changing schedules find out their shifts one week or less ahead of time.
5% of people with changing schedules find out their shifts two weeks ahead of time.
0% of people with changing schedules find out their shifts three weeks ahead of time.
3% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 40 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 11

Do workers at Big Lots worry about hours?

Answer

Some people worry about getting enough hours.
46% of people report they worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 12

Do Big Lots workers get to choose the shifts they work?

Answer

Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.

Question 13

How easy is it for Big Lots workers to change shifts?

Answer

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 14

How easy is it to get time off at Big Lots?

Answer

Some people find it hard to get time off.
61% of people report it’s hard to get time off.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

Question 15

Do Big Lots managers change schedules at the last minute?

Answer

Some managers change people’s schedules at the last minute.
34% of people say their manager changes their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 16

Do jobs at Big Lots spill into time workers aren’t paid for?

Answer

Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 17

How easy is it to take sick days at Big Lots?

Answer

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.

Question 18

Is a Big Lots job good for students?

Answer

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.

Question 19

Is working at Big Lots good if you’re a parent or caregiver?

Answer

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2026.

Question 20

Do people at Big Lots feel treated with respect by their managers?

Answer

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 21

Do people at Big Lots get to take their breaks without interruption?

Answer

Only some people get breaks without interruption.
46% of people report that their breaks get interrupted.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and June 2026.

Question 22

Is it stressful to work at Big Lots?

Answer

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 23

Do people at Big Lots enjoy their jobs?

Answer

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.

Question 24

Do people at Big Lots recommend working with their team?

Answer

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 25

Do people get enough training when they start at Big Lots?

Answer

Some people didn’t get enough training when they started.
59% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 26

Do people get support to advance at Big Lots?

Answer

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 27

Do people think Big Lots’s headquarters understands what’s happening where they work?

Answer

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.

Question 28

Do workers feel well informed about how Big Lots is doing?

Answer

Only some people feel well informed about how the company is doing.
66% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.

103 Big Lots Customer Service Associate Jobs Hiring Near You

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Customer Service Associate

Customer Service Associate

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Customer Service Associate

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Big Lots Jobs Information

Buyer - Hardlines

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Big Lots rating

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Job description

What Big Lots employees say

Get the real story on frontline employers

Pay

Only some people get paid breaks

Most people don’t get paid when they’re sick

The job rarely spills into unpaid time

Benefits

Only some people get separate paid time off for sick days and vacation

Part-timers can't get health insurance

Part-timers don’t get paid time off

Hours and flexibility

Less than 4 weeks notice of work schedule

Some people worry about their hours

Only some people can choose their shifts

Workplace

Most people feel treated with respect

Only some people get breaks without interruption

Most people are stressed out

About Big Lots

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