Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...
20 Big Lots Customer Service Associate Jobs Hiring Near You
Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...
Customer Service Associate
Reynoldsburg, OH · On-site
$13.25 - $18.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Reynoldsburg, OH · On-site
$13.25 - $18.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Gallipolis, OH · On-site
$13.25 - $18.50/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Gallipolis, OH · On-site
$13.25 - $18.50/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Bridgeport, OH · On-site
$14.50 - $20/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Bridgeport, OH · On-site
$14.50 - $20/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Hanover, PA · On-site
$14 - $19.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Hanover, PA · On-site
$14 - $19.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Norfolk, VA · On-site
$14 - $19.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Norfolk, VA · On-site
$14 - $19.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Mount Sterling, KY · On-site
$12 - $16.50/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Mount Sterling, KY · On-site
$12 - $16.50/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Goose Creek, SC · On-site
$13.25 - $18.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Goose Creek, SC · On-site
$13.25 - $18.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
High Point, NC · On-site
$13.25 - $18.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
High Point, NC · On-site
$13.25 - $18.25/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Metairie, LA · On-site
$13.50 - $18.50/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Metairie, LA · On-site
$13.50 - $18.50/hr
Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores as we provide essential products at great values to the communities we serve. As a Big Lots ...
Customer Service Associate
Rockwood, TN · On-site
$12.75 - $17.50/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Rockwood, TN · On-site
$12.75 - $17.50/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Trent Woods, NC · On-site
$13.25 - $18.25/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Trent Woods, NC · On-site
$13.25 - $18.25/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Selma, NC · On-site
$11.50 - $16/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Selma, NC · On-site
$11.50 - $16/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Weaverville, NC · On-site
$14 - $19.50/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Weaverville, NC · On-site
$14 - $19.50/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
New Franklin, OH · On-site
$13.50 - $18.50/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
New Franklin, OH · On-site
$13.50 - $18.50/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Bloomsburg, PA · On-site
$13.25 - $18.25/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Bloomsburg, PA · On-site
$13.25 - $18.25/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Hampton, VA · On-site
$12.75 - $17.50/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Hampton, VA · On-site
$12.75 - $17.50/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Grove City, OH · On-site
$13.50 - $18.75/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Grove City, OH · On-site
$13.50 - $18.75/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Brandon, FL · On-site
$13.25 - $18.25/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Brandon, FL · On-site
$13.25 - $18.25/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Richmond, VA · On-site
$14.25 - $19.75/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Customer Service Associate
Richmond, VA · On-site
$14.25 - $19.75/hr
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...
Big Lots Jobs Information
What is it like to work at Big Lots?
Big Lots operates with a customer-centric approach, emphasizing the importance of teamwork and community involvement in its business practices. The company's store-based structure allows for a relatively flat organizational hierarchy, enabling employees to take on various responsibilities and contribute to decision-making processes. Working at Big Lots may appeal to individuals seeking a dynamic retail environment with opportunities for career growth and professional development in a supportive team-oriented setting.
What makes Big Lots an attractive place to work?
Big Lots is a leading American off-price retailer with a long history of providing affordable products to its customers, positioning itself as a convenient and value-driven shopping destination. The company offers a dynamic work environment that values teamwork, innovation, and employee growth, with opportunities for advancement and professional development through various training programs and career paths. By joining Big Lots, job seekers can contribute to the company's mission of making a positive impact on its customers' lives and communities, while also enjoying a stable and supportive work environment.
Do workers at Big Lots get paid breaks?
Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.
42% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.
Does Big Lots pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.
At Big Lots, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
45% of people say they have to use vacation days when they’re out sick.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and June 2026.
45% of people say they have to use vacation days when they’re out sick.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and June 2026.
Are part-time workers able to get health insurance from Big Lots?
Most people who work part-time can't get health insurance.
79% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2025.
79% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2025.
Do part-time workers get paid time off at Big Lots?
Most people who work part-time don’t get paid time off.
95% of people who work part-time say they don’t get paid time off
Based on data from 20 people who took the Breakroom Quiz between June 2025 and March 2026.
95% of people who work part-time say they don’t get paid time off
Based on data from 20 people who took the Breakroom Quiz between June 2025 and March 2026.
Is the health insurance from Big Lots affordable enough for their workers?
Only some people say the health insurance costs are okay.
54% of people say the health insurance costs are okay
Based on data from 24 people who took the Breakroom Quiz between March 2025 and June 2026.
54% of people say the health insurance costs are okay
Based on data from 24 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Big Lots?
Some people get paid time off from work.
51% of people say they don’t get paid time off.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.
51% of people say they don’t get paid time off.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and June 2026.
- 93% of people with changing schedules find out their shifts one week or less ahead of time.
- 5% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 3% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and June 2026.
Do workers at Big Lots worry about hours?
Some people worry about getting enough hours.
46% of people report they worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
46% of people report they worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
Do Big Lots workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.
54% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between June 2025 and June 2026.
How easy is it for Big Lots workers to change shifts?
Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.
How easy is it to get time off at Big Lots?
Some people find it hard to get time off.
61% of people report it’s hard to get time off.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
61% of people report it’s hard to get time off.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.
Do Big Lots managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
34% of people say their manager changes their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and June 2026.
34% of people say their manager changes their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and June 2026.
Do jobs at Big Lots spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and June 2026.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and June 2026.
How easy is it to take sick days at Big Lots?
Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.
Is a Big Lots job good for students?
Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.
80% of students report this is a good place to work if you’re studying.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.
Is working at Big Lots good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2026.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2026.
Do people at Big Lots feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and June 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people at Big Lots get to take their breaks without interruption?
Only some people get breaks without interruption.
46% of people report that their breaks get interrupted.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and June 2026.
46% of people report that their breaks get interrupted.
Based on data from 41 people who took the Breakroom Quiz between June 2025 and June 2026.
Is it stressful to work at Big Lots?
Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and June 2026.
71% of people say they often feel stressed out at work.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people at Big Lots enjoy their jobs?
Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.
70% of people report they enjoy their job.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Big Lots recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and June 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people get enough training when they start at Big Lots?
Some people didn’t get enough training when they started.
59% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and June 2026.
59% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people get support to advance at Big Lots?
Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and June 2026.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people think Big Lots’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.
Do workers feel well informed about how Big Lots is doing?
Only some people feel well informed about how the company is doing.
66% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.
66% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.
What other companies are hiring for Customer Service Associate jobs?
What are the most popular jobs at Big Lots?
Big Lots rating
5.0
Based on 151 frontline employees who took The Breakroom Quiz
602nd of 731 rated retailers
Job description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
Summary
As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Summary
As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs. from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
• Retail store environment where extended periods of standing are required
• Retail store stockroom environment subject to fluctuations in temperature
• Frequent lifting and maneuvering of merchandise and displays.
• Exposure to dust and extreme temperatures while unloading trailers.
• Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Big Lots
Sourced by ZipRecruiter
Big Lots, headquartered in Westerville, Ohio, US, is a distinctive and diversified retail corporation. Operating in the retail industry, the company's core businesses involve offering an extensive range of merchandise such as furniture, seasonal items, consumables, soft home products, electronics, and accessories. Big Lots was founded in 1967 under the name Consolidated Stores Corporation until it was officially renamed Big Lots Inc. in 2001. The corporation's mission focuses on making a difference in the communities they serve by delivering surprising values every day. In line with this, Big Lots takes pride in their continued commitment to responsible retailing which includes their steadfast embrace of their corporate social responsibility.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Westerville, OH, US
Year founded
1967