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ASM Research

60 Asm Research Help Desk Agent Jobs Hiring Near You

ASM Research

Field Office Technician

$20.25 - $27.75/hr

Actively looks for ways to help people in the most efficient manner. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited ...

ASM Research

Call Center Supervisor

The Call Center Supervisor is responsible for advanced support to the SSA Ticket to Work Help Line ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

ER&R Support Center Analyst

Experience analyzing data or working on a helpdesk. * Must be a US Citizen * Able to work some ... Good written and oral communication skills Compensation Ranges Compensation ranges for ASM Research ...

ASM Research

Incident Response Coordinator

Help lead PIRs; identify recurring patterns; update runbooks/workflows; track action closure ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

NOC Network Administrator

... help ensure reliable, highly available network and server infrastructure. The role focuses on ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

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ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed here.
43% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.

What other companies are hiring for Help Desk Agent jobs?

What are the most popular jobs at Asm Research?

What are the most popular categories at Asm Research?

Infographic showing various Help Desk Agent job openings at Asm Research in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.

Field Office Technician

ASM Research

Remote

$20.25 - $27.75/hr

Full-time

Re-posted 15 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

34th of 226 rated it services

Job description

Installs, changes, and repairs basic problems of personal computer hardware and software systems, and provides technical assistance to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.
  • Installs and performs minor or basic repairs to hardware, software, or peripheral equipment, following design or installation specifications and solutions documentation.
  • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities and ensures timely resolution of issues. Escalates unresolved or more complex issues to next level.
  • Provides support to end users on a variety of routine issues. Responds to telephone calls, email and personnel requests for technical support.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures under the direct supervision of the computer support supervisor.
  • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
  • Collaborates with team members to resolve information technology issues and implement process improvements.

Minimum Qualifications
  • High School Diploma; technical or trade school training a plus
  • 0-2 years of technical support experience

Other Job Specific Skills
  • Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
  • Knowledge of assigned hardware and/or software products required.
  • Requires working knowledge of personal computers and peripherals.
  • Stays up to date technically and applies new knowledge to job.
  • Ability to learn how systems should work and how changes in conditions, operations, and the environment may affect outcomes.
  • Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Actively looks for ways to help people in the most efficient manner.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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