ZipRecruiter

Log In

ASM Research
ASM Research

60 Asm Research Help Desk Agent Jobs Hiring Near You

ASM Research

Application Developer (ServiceNow Developer)

$55.25 - $76/hr

Configure and leverage ServiceNow AI and automation capabilities (e.g., Virtual Agent, Predictive ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Service Desk Manager

Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client ...

ASM Research

Escalation Manager, Junior

Experience working in or supporting an IT service desk or operations center handling incident ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Incident Manager, Sr

... desk staff. • Ability to apply service value-stream mapping and dependency analysis during triage. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Incident Manager, Junior

... service desk teams using structured incident management workflows and ITIL-aligned practices ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Systems Administrator

... desk, and engineering teams to resolve incidents and prevent recurrences. * Monitor field-support ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Unified Communications Engineer

Collaborate with network, security, infrastructure, and service desk teams to plan and execute ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Cyber Threat Hunter

... and help eradicate advanced threats before they impact operations. * Analyze logs from multiple ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Systems Administrator

Help track training participation and outcomes in learning management systems and support change ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Trainer 1 (Junior)

Warner Robins, GA · On-site

$51K - $55K/yr

HS Diploma or GED. * 0-2 years of experience as a teacher/trainer or helpdesk for a technical ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Middleware Engineer

Help execute migration and upgrade activities for middleware environments, including moving ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

previous pagenext page

Showing results 21-40

All JobsAsm Research JobsAsm Research Help Desk Agent Jobs

ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed here.
43% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.

What other companies are hiring for Help Desk Agent jobs?

What are the most popular jobs at Asm Research?

What are the most popular categories at Asm Research?

Infographic showing various Help Desk Agent job openings at Asm Research in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.

Application Developer (ServiceNow Developer)

ASM Research

Remote

$55.25 - $76/hr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

34th of 226 rated it services

Job description

Position Overview
The Application Developer (ServiceNow Developer) designs, develops, and maintains enterprise applications on the ServiceNow platform, with a primary focus on Customer Service Management (CSM) and Service Portals in an agile environment. This role translates business requirements into scalable workflows, integrations, and user experiences that support mission-critical processes in a regulated client environment.
Working closely with product owners, business stakeholders, and technical teams, the developer leads full application lifecycle activities-from requirements and design through build, testing, deployment, and post-production support. The role leverages coding, Excel-based analytics, AI/automation capabilities, and platform configuration to improve service delivery, performance, and user satisfaction.
Key Responsibilities
  • Design, develop, configure, and maintain ServiceNow applications with an emphasis on CSM and Service Portals, ensuring solutions are robust, scalable, and aligned to enterprise standards.
  • Build and customize Service Portals using HTML, CSS, AngularJS, and responsive design principles to deliver intuitive, user-friendly interfaces for diverse customer and agent populations.
  • Develop and maintain server-side and client-side scripts (JavaScript, Glide API) and workflows to automate business processes, enforce business rules, and optimize customer service operations.
  • Design, implement, and support integrations between ServiceNow and external systems using REST/SOAP APIs and middleware, ensuring data integrity, security, and reliable end-to-end workflows.
  • Apply agile practices (Scrum/Kanban), including backlog grooming, sprint planning, daily stand-ups, and iterative delivery, to manage work effectively and improve team throughput.
  • Use Excel, ServiceNow reporting, and platform analytics to design dashboards, monitor KPIs, and optimize application performance and user experience.
  • Configure and leverage ServiceNow AI and automation capabilities (e.g., Virtual Agent, Predictive Intelligence) to streamline case handling, routing, and knowledge access.
  • Manage the application lifecycle, including version control, unit and regression testing, deployment planning, and post-release support in collaboration with release and operations teams.
  • Engage stakeholders and end users to gather and analyze requirements, refine user stories, and translate business needs into clear technical designs and configuration specifications.
  • Ensure appropriate roles, groups, and access controls are applied within ServiceNow, supporting security and compliance expectations in a regulated enterprise environment.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience.
  • Approximately 3-7 years of experience in ServiceNow development or enterprise application development, including hands-on work with CSM or similar service management modules.
  • Proven proficiency in ServiceNow platform development, including JavaScript/Glide scripting, workflow configuration, and module customization.
  • Demonstrated experience building and managing Service Portals using front-end technologies such as HTML, CSS, and AngularJS, with responsive design best practices.
  • Experience designing and maintaining integrations using REST/SOAP APIs in an enterprise environment.
  • Strong understanding of agile methodologies (Scrum or Kanban), including practical experience participating in sprints and delivering iterative enhancements.
  • ServiceNow Certified System Administrator and ServiceNow Certified Application Developer credentials (required).
  • Strong communication, problem-solving, and attention to detail, with the ability to work on complex projects and collaborate across multiple teams.

Preferred Qualifications
  • Experience implementing ServiceNow CSM in large-scale or highly regulated environments.
  • Exposure to AI/automation capabilities in ServiceNow, including Virtual Agent, Predictive Intelligence, and AI-driven workflows.
  • Additional ServiceNow certifications such as Implementation Specialist in CSM or related areas.
  • Agile or Scrum certification (e.g., CSM, SAFe) and prior experience contributing to solution design or leading small development workstreams.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply