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120 Amazon Customer Program Manager Jobs Hiring Near You

Amazon

Senior Program Manager, Alexa Audio

Seattle, WA · On-site

$132K - $132K/yr

As a Sr. Program Manager on Alexa Audio, you are responsible for defining and delivering important ... Customer programs throughout Audio as they relate to broader Alexa and Amazon goals.

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What is it like to work at Amazon?

Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.

Do workers at Amazon get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 440 people who took the Breakroom Quiz between April 2026 and July 2026.

Does Amazon pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 410 people who took the Breakroom Quiz between April 2026 and July 2026.

At Amazon, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 369 people who took the Breakroom Quiz between April 2026 and July 2026.

Are part-time workers able to get health insurance from Amazon?

Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Amazon?

Most people who work part-time get paid time off.
89% of people who work part-time say they get paid time off
Based on data from 139 people who took the Breakroom Quiz between January 2026 and July 2026.

Is the health insurance from Amazon affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 304 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people get paid time off at Amazon?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 485 people who took the Breakroom Quiz between April 2026 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 70% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 203 people who took the Breakroom Quiz between January 2026 and July 2026.

Do workers at Amazon worry about hours?

Some people worry about getting enough hours.
47% of people report they worry about getting enough hours.
Based on data from 239 people who took the Breakroom Quiz between January 2026 and July 2026.

Do Amazon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 136 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it for Amazon workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 183 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to get time off at Amazon?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 392 people who took the Breakroom Quiz between April 2026 and July 2026.

Do Amazon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
81% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 219 people who took the Breakroom Quiz between January 2026 and July 2026.

Do jobs at Amazon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 216 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to take sick days at Amazon?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 424 people who took the Breakroom Quiz between April 2026 and July 2026.

Is a Amazon job good for students?

Most students say this is a good place to work if you’re studying.
82% of students report this is a good place to work if you’re studying.
Based on data from 175 people who took the Breakroom Quiz between January 2026 and July 2026.

Is working at Amazon good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 289 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at Amazon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 435 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people at Amazon get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 458 people who took the Breakroom Quiz between April 2026 and July 2026.

Is it stressful to work at Amazon?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 457 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people at Amazon enjoy their jobs?

Only some people enjoy their job.
37% of people report they don’t enjoy their job.
Based on data from 366 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people at Amazon recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 493 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people get enough training when they start at Amazon?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 463 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people get support to advance at Amazon?

Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 424 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people think Amazon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 414 people who took the Breakroom Quiz between April 2026 and July 2026.

Do workers feel well informed about how Amazon is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 440 people who took the Breakroom Quiz between April 2026 and July 2026.
What other companies are hiring for Customer Program Manager jobs?
What are the most popular jobs at Amazon?
What are the most popular categories at Amazon?
Infographic showing various Customer Program Manager job openings at Amazon in the United States as of July 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.
Sr. Manager, Product Management - Technical, Amazon Customer Service

Sr. Manager, Product Management - Technical, Amazon Customer Service

Amazon

Seattle, WA • On-site

$144K - $190K/yr

Full-time

Posted 13 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,933 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Customer Experience Improvements (CXI) is a team within Amazon Customer Service (CS) that exists to improve experience across all customer journeys. We do this through voice of the customer signals across all Amazon Stores products, services, and customer interactions. This voice of the customer enables us to influence and design improvements in CX within CS, and across multiple upstream partner teams who own the products that impact customer experience.


We are seeking a Product Management Tech Leader to own and scale customer experience improvement products that will centralize, manage, and drive all defect elimination initiatives across 80+ teams in our organization.
An ideal candidate will have extensive background in tech product management, demonstrated leadership of high-impact strategic initiatives, and experience in building and launching products. You possess the ability to synthesize customer pain points, craft product vision and roadmaps, develop requirements and manage all aspects of execution.

This requires rapid learning in new domain areas, understanding integration between products and systems, technical skillsets in analyzing data to make product decisions. This role is inherently cross-functional - you will work closely across all of Amazon Stores organizations from Identity to Payments to Selling Partner Services, Retail, WWOps, and Finance. You will also work extensively within CS across product, tech, operations, program and science teams.

The successful candidate will be an independent thinker, be able to communicate persuasively and with a strong bias to get things done.
The role will also govern the product roadmaps CXI influences with upstream partners.
In addition, this leader will play a key role in raising the product and technical acumen of the broader team, mentoring others on best practices in product management and driving clarity in how we intake, prioritize, and measure commitments across planning sprints. The role includes a programmatic element - tying together financials, analytics, and metrics frameworks for customer experience improvements.
This role will be a good fit if you are a builder who thrives under the responsibility of creating product vision, tech execution, large-scale organizational impact, and an impeccable ability to communicate verbally and in writing.
Key job responsibilities
- Own the end-to-end product lifecycle for the defect elimination products, from vision and strategy through requirements definition, roadmap planning, design, launch, adoption, and continuous improvement.
-Build and manage a central repository of defect elimination initiatives across 80+ teams, ensuring the platform serves as the single source of truth and integrates into the company's product ecosystem.
-Partner with tech and product teams across Amazon stores to drive scalable, secure, and reliable solutions that eliminate defects at the root cause.
-Own the roadmap for existing customer experience products, driving adoption and evolution.
-Influence upstream product partners where we do not directly own the technology, influencing customer experience improvements upstream in the design process.
-Establish intake frameworks for the CXI org, and provide mechanisms to track and report progress against goals.
-Define and track metrics to measure product success, including analytics integration, financial impact, and customer experience improvements.
-Mentor and up-level product and technical skills across the team, creating mechanisms that raise the overall bar in product management discipline.
-Serve as a trusted advisor to leadership on strategy for defect elimination and product ecosystem evolution.

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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