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120 Amazon Customer Program Manager Jobs Hiring Near You

Amazon

Senior Program Manager, Amazon Flex

Bellevue, WA · On-site

$130K - $131K/yr

At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with ... Maintain program quality and exceptional customer experiences. Help build reporting mechanisms ...

Amazon

Technical Program Manager, Amazon Connect

Seattle, WA · On-site

$146K - $190K/yr

Where customers prefer to buy over build, we become their trusted partner with solutions that are ... We are seeking a Technical Program Manager to join Amazon Connect Telecom Engineering, where you ...

Amazon

Sr. Program Manager, SSD Site Operations

Bellevue, WA · On-site

$130K - $131K/yr

Sub-Same Day Distribution Center (SSD-DC) Ops Initiatives team is looking for a Sr Program Manager ... Amazon's customers SSD network is designed and built to fulfill the speed-sensitive products to ...

Amazon

Senior Program Manager, In-Life Services

Arlington, VA · On-site

$133K - $134K/yr

Through these efforts, the Sr. Program Manager will enable Delivery Service Partners to focus on what they do best - delivering reliably and safely to Amazon customers. This role indexes heavily on ...

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Amazon Jobs Information

What is it like to work at Amazon?

Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.

Do workers at Amazon get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 440 people who took the Breakroom Quiz between April 2026 and July 2026.

Does Amazon pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 410 people who took the Breakroom Quiz between April 2026 and July 2026.

At Amazon, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 369 people who took the Breakroom Quiz between April 2026 and July 2026.

Are part-time workers able to get health insurance from Amazon?

Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Amazon?

Most people who work part-time get paid time off.
89% of people who work part-time say they get paid time off
Based on data from 139 people who took the Breakroom Quiz between January 2026 and July 2026.

Is the health insurance from Amazon affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 304 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people get paid time off at Amazon?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 485 people who took the Breakroom Quiz between April 2026 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 70% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 203 people who took the Breakroom Quiz between January 2026 and July 2026.

Do workers at Amazon worry about hours?

Some people worry about getting enough hours.
47% of people report they worry about getting enough hours.
Based on data from 239 people who took the Breakroom Quiz between January 2026 and July 2026.

Do Amazon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 136 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it for Amazon workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 183 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to get time off at Amazon?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 392 people who took the Breakroom Quiz between April 2026 and July 2026.

Do Amazon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
81% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 219 people who took the Breakroom Quiz between January 2026 and July 2026.

Do jobs at Amazon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 216 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to take sick days at Amazon?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 424 people who took the Breakroom Quiz between April 2026 and July 2026.

Is a Amazon job good for students?

Most students say this is a good place to work if you’re studying.
82% of students report this is a good place to work if you’re studying.
Based on data from 175 people who took the Breakroom Quiz between January 2026 and July 2026.

Is working at Amazon good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 289 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at Amazon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 435 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people at Amazon get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 458 people who took the Breakroom Quiz between April 2026 and July 2026.

Is it stressful to work at Amazon?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 457 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people at Amazon enjoy their jobs?

Only some people enjoy their job.
37% of people report they don’t enjoy their job.
Based on data from 366 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people at Amazon recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 493 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people get enough training when they start at Amazon?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 463 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people get support to advance at Amazon?

Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 424 people who took the Breakroom Quiz between April 2026 and July 2026.

Do people think Amazon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 414 people who took the Breakroom Quiz between April 2026 and July 2026.

Do workers feel well informed about how Amazon is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 440 people who took the Breakroom Quiz between April 2026 and July 2026.
What other companies are hiring for Customer Program Manager jobs?
What are the most popular jobs at Amazon?
What are the most popular categories at Amazon?
Infographic showing various Customer Program Manager job openings at Amazon in the United States as of July 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.
Senior Product Manager Technical , Amazon Customer Service

Senior Product Manager Technical , Amazon Customer Service

Amazon

Seattle, WA • On-site

$144K - $190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,933 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon's mission is to be Earth's most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.
The Network Solutions org within CS is inventing the service network of the future, building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality, redefining the customer service operating model at scale.
The Journey Management (JM) Team within Network Solutions is looking for a Senior PMT to drive the product strategy and roadmap for Journey Completion the learning and corrective arm of Journey Management, continuously improve service quality driving optimal customer experience. You will own the vision and product strategy for AI/ML powered CS Match quality and flywheel for continuously driving optimal customer experience. You will own defining experimentation and influence business outcomes driving cross-org collaboration and synergies with 5+ partner teams.
Key job responsibilities
Communicate effectively across cross-functional teams, earning trust with stakeholders at all levels
- Drive data-informed decision making, leveraging metrics to identify, frame, and solve complex business challenges
- Champion customer obsession by navigating and synthesizing requirements from multiple business teams
- Demonstrate a strong bias for action - willing to experiment, fail fast, learn, and iterate to improve outcomes
- Understand how metrics relate to business problems and to each other, translating data into actionable insights
- Account for the downstream implications of decisions on frontline operations
- Roll up sleeves to get hands-on with ambiguous or complex requirements across the organization
A day in the life
You will be identifying and prioritizing features required to scale CS global call center management products on a cloud-based infrastructure, allowing customers to have their needs better understood and engage with CS without language barriers.
About the team
You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet the needs of customers who contact Amazon CS.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- 4+ years of product or program management, product marketing, business development or technology experience
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

What Amazon employees say

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Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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