ADT
ADT

74 Adt Customer Service Jobs Hiring Near You

The Data Scientist, Marketing Analytics serves as a core analytical authority on ADT's marketing efforts, translating complex customer, campaign, and media data into high-value, predictive, and ...

Providing ADT's customers with a world-class onboarding & installation experience which entails ... Formulates a sound business plan to provide cost efficient service for targeted growth in ...

ADT SALES AGENT

Rocky Mount, NC · On-site

$800 - $2.5K/wk

ADT SALES AGENTS JM Enterprise Group | Full-Time Sales Opportunity JM Enterprise Group is expanding ... Provide professional and friendly customer service throughout the sales process. * Follow up with ...

At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

ADT has been in the business of helping save lives since 1874. As the #1 smart home security ... S., we help protect and connect families, businesses and larger commercial customer every day. Our ...

At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

Service Technician

Uniontown, OH · On-site

$17.75 - $32.97/hr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security ... S., we help protect and connect families, businesses and larger commercial customer every day. Our ...

Order Processor

Springville, UT · On-site

$15 - $19.50/hr

Selecting and packing items ordered by our internal ADT customers for shipment. * Interfacing with Oracle via the hand held scanning devise. * Correcting issues with shipments in the QA area

Service Technician

Shoreview, MN · On-site

$22 - $40.85/hr

At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

Service Technician

Columbia, MD · On-site

$19.53 - $36.27/hr

At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

At ADT, we've been in the business of helping save lives for more than 145 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

At ADT, we've been in the business of helping save lives for more than 150 years. As the number one ... A customer service champion, demonstrating the willingness to help our customers fix as well as ...

Showing results 21-40

ADT Jobs Information

Do workers at ADT get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Does ADT pay people when they’re sick?

Yes. Most people get paid when they’re sick.
68% of people say they would get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and August 2026.

At ADT, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
84% of people say they have to use vacation days when they’re out sick.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from ADT affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at ADT?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 77% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 47 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at ADT worry about hours?

Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 102 people who took the Breakroom Quiz between November 2024 and August 2026.

Do ADT workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
51% report that they don’t have enough control over which shifts they work.
Based on data from 99 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for ADT workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at ADT?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Do ADT managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 103 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at ADT spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 100 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at ADT?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at ADT good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 43 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at ADT feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at ADT get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at ADT?

Some people feel stressed here.
64% of people say they often feel stressed at work.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at ADT enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at ADT recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at ADT?

Some people didn’t get enough training when they started.
52% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at ADT?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think ADT’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how ADT is doing?

Most people feel well informed about how the company is doing.
69% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at Adt?

    Infographic showing various Customer Service job openings at Adt in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

    Full-time

    Posted 6 days ago


    ADT rating

    7.0

    Company rating: 7.0 out of 10

    Based on 139 frontline employees who took The Breakroom Quiz

    44th of 118 rated security


    Job description

    Summary:

    The Data Scientist, Marketing Analytics serves as a core analytical authority on ADT's marketing efforts, translating complex customer, campaign, and media data into high-value, predictive, and actionable insights. This role bridges the gap between advanced data science and strategic marketing operations, working with stakeholders to solve critical business problems like predicting high-value customer acquisitions, optimizing media spend, and supporting our company's growth, customer lifetime value (LTV), and digital personalization objectives. 

    The ideal candidate combines strong technical capabilities in machine learning, statistical modeling, and data engineering with an understanding of consumer behavior, marketing technology (MarTech), and executive storytelling. They will work alongside the Marketing Analytics Leader, data analysts, data engineers, and channel managers to build scalable, evidence-based solutions that directly influence ADT's customer acquisition and retention strategies. 

    Duties and Responsibilities:

    • Predictive Growth Modeling: Apply advanced statistical methods, machine learning (e.g., classification, survival analysis), and clustering to predict customer lifetime value (LTV), model acquisition propensity, and identify customer churn risk. 

    • Attribution & Mix Modeling: Support the development of Marketing Mix Modeling (MMM) and multi-touch attribution (MTA) frameworks to help business leaders understand and act on marketing efficiency issues. 

    • Campaign Experimentation: Design and execute evidence-based research and scientific hypothesis testing (A/B and multivariate testing) around digital marketing campaigns, creative assets, and landing page personalization. 

    • Executive Data Storytelling: Translate highly complex statistical findings into clear, beautiful, and intuitive visualizations and compelling narratives that drive strategy, action, and decision-making at executive levels. 

    • Data Engineering & Pipelines: Collaborate with data platform and engineering teams to design, implement, and maintain robust data pipelines that integrate ad-platform APIs, web analytics, and offline sales data into a continuous, single-source-of-truth. 

    • Privacy & Compliance: Implement and champion rigorous data privacy standards and ethical data collection practices, navigating how to effectively target and optimize campaigns while respecting consumer privacy regulations (e.g., CCPA/CPRA, cookie changes). 

    • Cross-Functional Collaboration: Partner directly with Brand, Digital Media, Demand Gen, and Product Marketing teams to frame vague marketing challenges into structured, measurable data science initiatives. 

    • Continuous Improvement: Stay current on evolving marketing technology trends, MLOps best practices, and innovative data sources to elevate ADT's analytical maturity from descriptive reporting to prescriptive action.

    • Customer Segmentation: Experience creating and defining customer personas and segmentation to deliver personalized experiences throughout the customer lifecycle. 

    Minimum Qualifications:

    • Education: Bachelor's degree (or equivalent experience) in Analytics, Computer Science, Statistics, Mathematics, Economics, or a related highly quantitative field. (Master's degree preferred). 

    • Experience: 3+ years of directly applicable experience in data science, predictive modeling, and building end-to-end data pipelines within a marketing or customer acquisition context. 

    • Technical Proficiency:

      • Advanced proficiency in (Python with deep experience in data modeling packages. 

      • Advanced SQL skills and experience manipulating high-dimensional consumer datasets.

      • Proficiency using Vertex AI/Colab notebooks.

    • Domain Knowledge: Solid understanding of digital marketing channels (Paid Search, Paid Social, Programmatic), web analytics platforms (e.g., Google Analytics, Adobe Analytics), and MarTech/AdTech ecosystems. 

    • Ambiguity Management: Proven ability to navigate dynamic, fast-paced, and entrepreneurial environments with ambiguous or evolving project requirements.

    • Familiarity with Customer Data Platforms (CDP) in supporting no code/low code Marketer driven target audiences.

    Communication Skills:

    • Writing, Talking/Hearing on the phone (Continually=67-100% of workday)

    Environment Requirements: 

    • Remote/Home office (Continually=67-100% of the workday)

    Travel:

    • Occasionally, less than 25%


    What ADT employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom


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    About ADT

    Sourced by ZipRecruiter

    At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

    Industry

    Personal services

    Company size

    10,000+ Employees

    Headquarters location

    Boca Raton, FL, US

    Year founded

    1874