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60 Adt Call Center Representative Jobs Hiring Near You

ADT

Save Team Representative

Jacksonville, FL · On-site

$11/hr

Customer Service, Technical Support, Onboarding and/or Call Center experience required. * General ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

ADT

Save Team Representative

Newport, KY · On-site

$11/hr

Customer Service, Technical Support, Onboarding and/or Call Center experience required. * General ... ADT has been in the business of helping save lives since 1874. As the #1 smart home security ...

ADT

Customer Service Representative II

Knoxville, TN · On-site

$14.25 - $19.50/hr

Troubleshoot ADT products and services. * Transfer the call to the appropriate department as ... Training and onboarding will be on-site in our Knoxville, TN Call Center * Post training and ...

ADT

Service Technician - Intermediate

Elmsford, NY · On-site

$23 - $42.71/hr

The Residential Service Technician advises customers and the customer care center of the status of ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Service Technician

Pearl, MS · On-site

The Residential Service Technician advises customers and the customer care center of the status of ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Service Technician

Cincinnati, OH · On-site

$20 - $37.14/hr

The Residential Service Technician advises customers and the customer care center of the status of ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Service Technician - Intermediate

Richmond, VA · On-site

$20 - $37.14/hr

The Residential Service Technician advises customers and the customer care center of the status of ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Service Technician - Intermediate

Richmond, VA · On-site

$20 - $37.14/hr

The Residential Service Technician advises customers and the customer care center of the status of ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Service Technician - Intermediate

Colorado Springs, CO · On-site

$20 - $37.14/hr

The Residential Service Technician advises customers and the customer care center of the status of ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Low Voltage Technician

Savannah, GA · On-site

$19.25 - $26.25/hr

Perform site assessments, system testing, and verify connections including monitoring center ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Low Voltage Technician

Madison Heights, MI · On-site

$19.25 - $26/hr

Perform site assessments, system testing, and verify connections including monitoring center ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Low Voltage Technician

Saint Rose, LA · On-site

$18.25 - $25/hr

Perform site assessments, system testing, and verify connections including monitoring center ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Low Voltage Technician

Mobile, AL · On-site

$18.75 - $25.50/hr

Perform site assessments, system testing, and verify connections including monitoring center ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

ADT

Low Voltage Technician

Atlanta, GA · On-site

$20 - $27.25/hr

Perform site assessments, system testing, and verify connections including monitoring center ... that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every ...

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ADT Jobs Information

Do workers at ADT get paid breaks?

Sometimes. Only some people get paid breaks.
35% of people say they don’t get paid breaks.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

Does ADT pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
34% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

At ADT, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
84% of people say they have to use vacation days when they’re out sick.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from ADT affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people get paid time off at ADT?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 57 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 76% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 46 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at ADT worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do ADT workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for ADT workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at ADT?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and July 2026.

Do ADT managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do jobs at ADT spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at ADT?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 59 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at ADT good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 43 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at ADT feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at ADT get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at ADT?

Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at ADT enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at ADT recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at ADT?

Some people didn’t get enough training when they started.
52% of people report they didn’t get enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at ADT?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think ADT’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how ADT is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Call Center Representative jobs?
What are the most popular jobs at Adt?
What are the most popular categories at Adt?
Infographic showing various Call Center Representative job openings at Adt in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Hybrid job distribution.
Save Team Representative

Save Team Representative

ADT

Jacksonville, FL • On-site

$11/hr

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

37th of 108 rated security

Job description


Position Summary:
Save Sales Representatives are responsible for handling inbound phone calls from prospects looking to cancel a previous appointment or installation date. The employee is responsible to engage with interested Security and Smart Home customers determining original needs and offer solutions to resolve any issues or concerns. The employee must use consultative sales skills to assist in explaining product benefits and features, overcome objections, and close the sale.
Duties/Responsibilities:
  • Maintain an expert-level understanding of all ADT products and how they work, as well as any sales offers and promotions.
  • Provide a resolution and close installation for prospects using active problem solving and de-escalation skills.
  • Process data changes and updates to prospective accounts accurately and thoroughly
  • Execute and follow through on promise made to customer.
  • Meet or exceed the minimum goals monthly for the role. Goals are subject to change at any time.
  • Performs other duties as assigned.

Required Skills/Abilities/Certification/Competencies:
  • Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine correspondence; to ask effective questions and present information clearly and concisely; to communicate with proper grammar and vocabulary effectively and clearly.
  • Demonstrate empathy and understanding to prospect's issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses.
  • Consultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales.
  • Reasoning Ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion.
  • Ability to gain in-depth knowledge of the client's processes, products and services during new hire and ongoing training.
  • Computer skills with ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environment as required.

Education and Experience:
  • High school diploma or equivalent.
  • Customer Service, Technical Support, Onboarding and/or Call Center experience required.
  • General knowledge of sales terminology, concepts, practices, and processes.

Physical Requirements:
  • While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
  • The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to twenty-five (25) pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employee must maintain regular and acceptable attendance at such levels as determined at ADT's sole discretion. The employee must be available and willing to work on-site and for such hours per day or hours per week as ADT determines is necessary or desirable to meet its business needs.
  • Must pass Background Check and Drug Screen.

Onsite Requirement: This position you will report to our Jacksonville, FL contact center.
Pay and Benefits Disclosure:
The pay range for this role is $11 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Anticipated application close date is 3/31/2026. The role is scheduled to start 8/17/2026.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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