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FQHC Director of Operations

Role Overview

This is a hands‑on Operations Director role responsible for day‑to‑day operations across 18 FQHC clinic sites. The role requires a strong executor, not just a strategic thinker—someone comfortable putting out fires, driving clinic performance, and managing through ambiguity. This position reports into executive leadership and works closely with Clinic Managers, the CFO, and CEO. 

MUST HAVE

• FQHC Experience as an Operations Director (Critical due to audits, compliance, and P&L complexity)
• 10+ years of healthcare operations experience
• Minimum 5 years as an FQHC Operations Director
• Bachelor’s Degree
• Experience in nonprofit medical / FQHC environments
• Strong people leadership across managers and physicians
• Comfortable owning clinic P&Ls and revenue performance
• Operational executor who can hit the ground running 

Nice to Have

• Master’s Degree (highly preferred, not required)
• Bilingual in Spanish

Description

The Operations Director is a member of the lead management staff of Northeast Community Clinic, responsible for the establishment and implementation of policies and procedures across the organization designed to promote optimal quality, efficiency, profitability and productivity. The Operations Director is responsible for all clinical operations and works closely with the Medical Director to ensure quality of standards and compliance. As a Director, this position is responsible for leading and overseeing the strategic direction, operations and ensures performance of the organization aligns with mission, vision and goals to achieve organizational growth and success

Key Responsibilities

• Full operational oversight of 18 clinic sites
• Directly manages 10 Clinic Managers, including:
  • Call Center Manager
  • Transportation Department Manager
• Owns day‑to‑day clinic operations across all sites
• Extremely hands‑on with clinic leadership and supervisors
• Floats regularly to clinics to ensure operational consistency and performance
• Drives revenue, operational efficiency, and clinic productivity
• Works closely with finance and leadership on P&Ls and performance metrics
• Available and responsive to urgent/SOS operational issues

Schedule & Expectations

• Standard schedule: Monday–Friday, 8:00am–5:00pm
• Must be flexible and reachable for urgent issues
• Based out of Alhambra HQ, but constantly in clinics (some sites share buildings)

Job Type & Location

This is a Permanent position based out of Alhambra, CA.

The pay range for this position is $150000.00 - $190000.00/yr.

Medical, Dental, Vision, 401k, PTO etc

This is a fully onsite position in Alhambra,CA.

This position is anticipated to close on May 28, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.