31 Zuora Technical Support Engineer Jobs Hiring Near You

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models - from subscriptions and usage-based pricing to AI-driven and outcome-based offerings - helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We've led the Subscription Economy for more than a decade. Now we're evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Team & Role

The Billing Core team is a specialized engineering powerhouse and the heartbeat of Zuora's global platform. As a mission-critical core team, we architect the foundational systems that power the world's most sophisticated enterprise businesses. We operate at the intersection of high-scale distributed systems and real-time data innovation, prioritizing long-term engineering excellence and robust, scalable design.

The Opportunity: Leading the Strategic Evolution

We are currently driving a high-stakes evolution from traditional enterprise architecture to an intelligent, event-driven ecosystem.

• Mission-Critical Impact: Your work sits at the center of the global economy, directly enabling the growth of industry-leading organizations.
• The AI-Augmented Frontier: We are pioneering the future of software delivery by embracing an AI-first engineering culture. Our team leverages advanced AI development environments to navigate complex architectural puzzles, allowing our engineers to focus on high-level systems thinking and innovation.
• Global Technical Leadership: This is a rare opportunity to bridge the gap between stable, world-class foundations and greenfield data engineering within a high-talent global hub.

The Mission: Architecting the Future of Billing

Your mission is to ensure our platform remains the definitive global standard for reliability and intelligence. You will solve the industry's most challenging scale and consistency problems, building a self-healing, high-concurrency engine that defines the future of digital commerce.

Location & Work Arrangements

This role is based in our Foster City, CA office and follows a hybrid work model. Team members are expected to work onsite three days per week to foster collaboration, innovation, and team connectivity.

This is not a fully remote position.

What you'll do

• Architect Mission-Critical Systems: You will design and evolve high-performance, distributed services within our core Java environment. You will be responsible for the architectural stewardship of systems that process billions of transactions, ensuring they remain scalable, robust, and enterprise-grade.
• Drive Real-Time Data Innovation: You will lead the development of sophisticated stream processing pipelines and event-driven architectures. By bridging the gap between foundational data stores and real-time analytics, you will enable the "Intelligence Layer" that defines the future of our global platform.
• Pioneer AI-Augmented Engineering: You will embrace an AI-first development culture, utilizing advanced tools like Claude Code and Codex to navigate complex logic and solve deep architectural puzzles. You will champion engineering excellence, prioritizing disciplined, maintainable design over temporary workarounds.

What You'll Achieve: Impact & Outcomes

Instead of a list of tasks, these milestones focus on your growth and impact within the team.

• In your first 3 months: You will develop a thorough understanding of our core engine and streaming pipelines. You will successfully use AI-assisted tools to deliver high-quality features and enhancements within our distributed environment.
• By month 6: You will take ownership of a specific service or functional area. You will implement complex streaming or backend features, ensuring they are performant and integrate seamlessly with our real-time data layer.
• Within your first year: You will contribute to the long-term reliability of our platform by resolving technical bottlenecks. You will collaborate with the team to adopt AI-augmented practices and play a key role in the transition toward a more responsive, event-driven architecture

Your Experience (Must-Haves)

To ensure an inclusive applicant pool, we have limited this to core skills essential for success in this role.

• Strong Java Foundations: Significant experience building and scaling services within large codebases using Modern Java, the Spring Framework, and ORM/Persistence Frameworks; committed to delivering clean, maintainable, and disciplined code.
• Real-time Data Processing & Data Engineering: Expert in architecting stream processing pipelines and managing data consistency in high-concurrency, data-intensive systems; proficient in leveraging Apache Kafka, Apache Flink, Apache Beam, and Change Data Capture (CDC) alongside MySQL, ClickHouse, and Redis to build scalable architectures that support evolving schemas and massive data growth.
• Infrastructure & Deployment: Proven ability to architect and manage cloud-native backend services using AWS and Kubernetes to ensure high availability and system resilience.
• AI-Assisted Productivity: Proficient in utilizing AI-assisted development tools such as Claude, Codex, and Cursor to solve complex engineering puzzles efficiently and increase overall technical leverage.

Nice to Haves

These are not required for application but are areas where you can add immediate value.

• Data & Analytics: Experience with relational database optimization or building real-time data synchronization solutions.
• Cloud Operations: Familiarity with deploying and monitoring services in cloud-native or containerized environments.
• Collaborative Approach: Experience working in a global engineering hub and a desire to participate in technical discussions and learning.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs' wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical Insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter - everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).