Employee Service Specialist
$17 - $22.50/hr
Familiarity with Employer Group's Plan designs * Familiarity with Employer Groups File Schedules ... Experience with Salesforce, OnBase, WEX Health Cloud and benefit plans (Health Savings Accounts ...

$17 - $22.50/hr
Familiarity with Employer Group's Plan designs * Familiarity with Employer Groups File Schedules ... Experience with Salesforce, OnBase, WEX Health Cloud and benefit plans (Health Savings Accounts ...
$17 - $22.50/hr
Familiarity with Employer Group's Plan designs * Familiarity with Employer Groups File Schedules ... Experience with Salesforce, OnBase, WEX Health Cloud and benefit plans (Health Savings Accounts ...
$200K - $250K/yr
What You Bring * 12-15+ years of experience in software or platform engineering, with a proven ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
$200K - $250K/yr
What You Bring * 12-15+ years of experience in software or platform engineering, with a proven ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Salt Lake City, UT · On-site +1
$118K - $156K/yr
... WEX to deliver highly intelligent, proactive solutions to an expansive global user base. Our ... Experience designing systems for scaling AI workloads in production environments Preferred ...
Salt Lake City, UT · On-site +1
$118K - $156K/yr
... WEX to deliver highly intelligent, proactive solutions to an expansive global user base. Our ... Experience designing systems for scaling AI workloads in production environments Preferred ...
Portland, ME · On-site
$83K - $95K/yr
... WEX is seeking a proactive professional to join the Treasury Team as a Treasury Analyst 3 in Portland, Maine. This role is designed for an individual with established treasury experience who can ...
Portland, ME · On-site
$83K - $95K/yr
... WEX is seeking a proactive professional to join the Treasury Team as a Treasury Analyst 3 in Portland, Maine. This role is designed for an individual with established treasury experience who can ...
Portland, ME · On-site +1
$155K - $190K/yr
A strategist with 8+ years of relevant strategy experience, 4+ years of which is in Strategy ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Portland, ME · On-site +1
$155K - $190K/yr
A strategist with 8+ years of relevant strategy experience, 4+ years of which is in Strategy ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Experience you'll bring: * Master's degree in Computer Science or Software Engineering. * 8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Experience you'll bring: * Master's degree in Computer Science or Software Engineering. * 8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Experience you'll bring: * Master's degree in Computer Science or Software Engineering. * 8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Experience you'll bring: * Master's degree in Computer Science or Software Engineering. * 8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
$104K - $119K/yr
Experience You'll Bring * Bachelor's degree in Accounting, Finance or related. * 5-8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
$104K - $119K/yr
Experience You'll Bring * Bachelor's degree in Accounting, Finance or related. * 5-8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Dallas, TX · On-site +1
$121K - $159K/yr
... WEX to deliver highly intelligent, proactive solutions to an expansive global user base. Our ... Experience designing systems for scaling AI workloads in production environments Preferred ...
Dallas, TX · On-site +1
$121K - $159K/yr
... WEX to deliver highly intelligent, proactive solutions to an expansive global user base. Our ... Experience designing systems for scaling AI workloads in production environments Preferred ...
Bodega Bay, CA · On-site +1
$145K - $191K/yr
... WEX to deliver highly intelligent, proactive solutions to an expansive global user base. Our ... Experience designing systems for scaling AI workloads in production environments Preferred ...
Bodega Bay, CA · On-site +1
$145K - $191K/yr
... WEX to deliver highly intelligent, proactive solutions to an expansive global user base. Our ... Experience designing systems for scaling AI workloads in production environments Preferred ...
Seattle, WA · On-site +1
$139K - $183K/yr
... WEX to deliver highly intelligent, proactive solutions to an expansive global user base. Our ... Experience designing systems for scaling AI workloads in production environments Preferred ...
Seattle, WA · On-site +1
$139K - $183K/yr
... WEX to deliver highly intelligent, proactive solutions to an expansive global user base. Our ... Experience designing systems for scaling AI workloads in production environments Preferred ...
... experience. * Friction Management & Trust Building: Identify friction between teams (e.g., API ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
... experience. * Friction Management & Trust Building: Identify friction between teams (e.g., API ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
... experience. * Friction Management & Trust Building: Identify friction between teams (e.g., API ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
... experience. * Friction Management & Trust Building: Identify friction between teams (e.g., API ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
San Francisco, CA · On-site
$200K - $250K/yr
What You Bring * 12-15+ years of experience in software or platform engineering, with a proven ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
San Francisco, CA · On-site
$200K - $250K/yr
What You Bring * 12-15+ years of experience in software or platform engineering, with a proven ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Boston, MA · Remote
$133K - $175K/yr
Experience you'll bring * 4-8 years of experience in data engineering or software engineering with ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Boston, MA · Remote
$133K - $175K/yr
Experience you'll bring * 4-8 years of experience in data engineering or software engineering with ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Seattle, WA · Remote
$139K - $183K/yr
Experience you'll bring * 4-8 years of experience in data engineering or software engineering with ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Seattle, WA · Remote
$139K - $183K/yr
Experience you'll bring * 4-8 years of experience in data engineering or software engineering with ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Chicago, IL · On-site +1
$104K - $119K/yr
Experience You'll Bring * Bachelor's degree in Accounting, Finance or related. * 5-8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Chicago, IL · On-site +1
$104K - $119K/yr
Experience You'll Bring * Bachelor's degree in Accounting, Finance or related. * 5-8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
... experience. * Friction Management & Trust Building: Identify friction between teams (e.g., API ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
... experience. * Friction Management & Trust Building: Identify friction between teams (e.g., API ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
... experience. * Friction Management & Trust Building: Identify friction between teams (e.g., API ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
... experience. * Friction Management & Trust Building: Identify friction between teams (e.g., API ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Boston, MA · On-site +1
$104K - $119K/yr
Experience You'll Bring * Bachelor's degree in Accounting, Finance or related. * 5-8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Boston, MA · On-site +1
$104K - $119K/yr
Experience You'll Bring * Bachelor's degree in Accounting, Finance or related. * 5-8+ years ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Do workers at WEX Inc. get paid breaks?
Does WEX Inc. pay people when they’re sick?
At WEX Inc., are sick days and vacation days separate paid time off?
Is the health insurance from WEX Inc. affordable enough for their workers?
Do people get paid time off at WEX Inc.?
Do workers at WEX Inc. worry about hours?
Do WEX Inc. workers get to choose the shifts they work?
How easy is it to get time off at WEX Inc.?
Do WEX Inc. managers change schedules at the last minute?
Do jobs at WEX Inc. spill into time workers aren’t paid for?
How easy is it to take sick days at WEX Inc.?
Is working at WEX Inc. good if you’re a parent or caregiver?
Do people at WEX Inc. feel treated with respect by their managers?
Do people at WEX Inc. get to take their breaks without interruption?
Is it stressful to work at WEX Inc.?
Do people at WEX Inc. enjoy their jobs?
Do people at WEX Inc. recommend working with their team?
Do people get enough training when they start at WEX Inc.?
Do people get support to advance at WEX Inc.?
Do people think WEX Inc.’s headquarters understands what’s happening where they work?
Do workers feel well informed about how WEX Inc. is doing?

$17 - $22.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
7.3
Based on 21 frontline employees who took The Breakroom Quiz
13th of 21 rated payment service providers
Job Description
About the Team/Role
An Employer Services Specialist is responsible for building strong relationships with strategic Employer Groups and Partners. An Employer Services Specialist needs to be proactive in responding to Employer Group and Partners related to changing regulations, product updates and potential service concerns.
How you'll make an impact
Account Management
Resource for Employer and Partner FSA, HRA, HSA and Transit account questions.
Utilize CRM tool to document and review all client activity
Assist clients with billing questions, payments, and invoices
Respond to phone calls and email inquiries within Service Level Agreements.
Resolve Employer and Partner Escalations. Partnering with internal teams as needed.
Provide necessary Reporting for Employer Groups
Proactively identifies potential issues and provides resolution when needed.
Complete annual renewal process and ensure a smooth open enrollment period for assigned employer groups.
Act as liaison between client and IT technical and operational teams.
Communicate with internal teams about changes in Employer Group plans to ensure group loyalty.
Subject Matter Expert on Employer Group
Develop long term relationships with assigned clients to assist in increasing client satisfaction and ultimately increase client retention.
Work with appropriate stakeholders on assigned clients to understand their business needs.
Familiarity with Employer Group's Plan designs
Familiarity with Employer Groups File Schedules
Prepare group for open enrollment and high volume periods
Maintain weekly touch base meeting cadence and agendas
Meets or exceeds all quality standards
Work to meet Partner SLA's
Ensure privacy according to HIPAA, HITECH, Red Flag Rules and other regulations.
Other duties as assigned
Experience you'll bring
Must be willing to work the following hours to include possible holidays and occasional overtime.
Training hours - 8:00am-4:30pm CST
Schedule after training - 10:30am-7:00pm CST
Experience with Salesforce, OnBase, WEX Health Cloud and benefit plans (Health Savings Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, Dependent Care Accounts and Transit accounts) is a plus.
Demonstrated excellent customer service skills
Excellent verbal and written communication skills
Positive, professional attitude and phone etiquette
Attention to detail and ability to act as liaison between other teams in order to produce final resolution
Excellent analytical and organizational skills
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. For more information on your benefits and total rewards package, visit WEXNet.
Sourced by ZipRecruiter
Software development
1,001 - 5,000 Employees
Portland, ME, US
1983