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In the role of a Customer Implementation Specialist, Multi Location you will be responsible for managing the end-to-end setup, configuration, and deployment of our software and phone system solutions for our Multi Location offices. This role ensures a smooth transition from sales to active use by overseeing system installation, coordinating technical resources, and guiding customers through each step of the implementation process. Acting as both a project manager and trusted advisor, the specialist partners with IT teams, administrators, and stakeholders to tailor solutions to complex business needs, minimize downtime, and accelerate time-to-value.
Beyond deployment, the Customer Implementation Specialist plays a critical role in setting customers up for long-term success. By aligning implementation with customer goals, enabling best practices, and ensuring seamless adoption, this role helps Multi Location clients maximize the return on their investment and build a foundation for sustained growth with our platform.

• This position will be hybrid: M/T/W in office required and Th/F are optional WFH
• Reports to: Manager of Onboarding

What You Will Own

• Develop and manage relationships with customers throughout the implementation process.
• Manage a portfolio of Multi Location Customers in various stages of implementation.
• Act as the project manager/point contact for each customer.
• Keep the customer informed throughout the process and set clear expectations.
• Teach and train customers how to maximize the value of the Weave platform.
• Provide a five-star customer experience with each customer.
• Triage, troubleshoot and prioritize issues as they arise during implementation.
• Coordinate with adjacent teams on all tasks related to onboarding.
• Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.

What You Will Need to Accomplish the Job

• Professional Experience:
  
  • 2 years of project management or implementation experience, working in a customer-facing role
• General Networking and VoIP knowledge and technical troubleshooting experience.
• Hands-on experience with CRM tools (Salesforce, HubSpot, etc.).
• Critical thinking and advanced problem solving skills.
• Ability to work in a fast-paced, KPI-driven environment.
• Ability to prioritize and manage a pipeline of projects.
• Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation).
• Strong technical aptitude.
• Customer Centric.

What Will Make Us Love You

• Bachelor's degree preferred.
• Project management experience and/or PMP certification.
• Self-motivated, Proactive, Highly organized.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
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