ZipRecruiter

Log In

Virgin Pulse
Virgin Pulse

60 Virgin Pulse Client Success Manager Jobs Hiring Near You

CallTower, Inc.

Client Success Manager

Rochester, NY

$68K - $80K/yr

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR ...

CallTower, Inc.

Client Success Manager

South Jordan, UT · On-site

$70K - $82K/yr

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR ...

Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

On the go HR, Inc

Client Success Manager

Miami, FL · On-site +1

$60K - $70K/yr

We are seeking a Client Success Manager who can provide ongoing support to our clients and can provide customer success with their technical skills. As our Client Success Manager, you will work ...

On the go HR, Inc

Client Success Manager

Miami, FL · On-site +1

$60K - $70K/yr

We are seeking a Client Success Manager who can provide ongoing support to our clients and can provide customer success with their technical skills. As our Client Success Manager, you will work ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing ...

Nexus IT

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

DebtBlue LLC

Client Success Manager

Richardson, TX · On-site

The Client Success Manager reports to the Director of Fulfillment. Duties amp; Responsibilities: * Recruit, mentor, coach, and develop Client Success Specialists while fostering a culture of ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Develop relationships with key client contacts and other stakeholders; maintain a pulse on their ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

previous pagenext page

Showing results 21-40

All JobsVirgin Pulse JobsVirgin Pulse Client Success Manager Jobs

Virgin Pulse Jobs Information

What other companies are hiring for Client Success Manager jobs?

Client Success Manager

Rochester, NY

CallTower, Inc.
51 - 200 employees
Learn more about CallTower, Inc.external

$68K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Act as a customer advocate to ensure customer satisfaction and growth.

  • Build and maintain strong relationships with key points of contact within customer organizations.

  • Manage high-revenue accounts, respond to customer requests and escalated issues, and drive resolution.

Job description

Description

Job Purpose

The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing customer base. The individual will play an active role in building partnerships with the accounts assigned to the Client Success Manager. This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client Success Program.


The Client Success Manager will work with cross-functional teams to respond to customer requests and address escalated issues. This individual will lead the Client Success Program as outlined for the customer based on account status maintaining accurate and up-to-date records in Salesforce. This individual will to take ownership of customers' requests/issues and act with a sense of urgency while driving for resolution, and to exceed our customers' expectations.


Duties:

Act as a customer advocate, ensuring customer satisfaction and growth.

Build and maintain strong relationships with key points of contact within customer organizations.

Manage high-revenue accounts in line with the Client Success Program.

Maintain accurate and up-to-date records in Salesforce and Client Success software.

Take ownership of customer requests/issues, act with a sense of urgency, and drive for resolution to exceed customer expectations.

Manage the day-to-day operational and tactical aspects of multiple customer escalations; effectively communicate plans, progress and status to both internal and external stakeholders.

Set up and execute regular account status and review calls with assigned accounts.

Understand and relay CallTower's solution offering to customer; be able to understand customer needs and communicate how CallTower's solutions can solve those needs.

Assist with additional quotes for CallTower services; process the orders in accordance with internal policies/processes.

Follow up with key customers who may feel dissatisfied, to ensure issue resolution and a satisfactory conclusion.

Engage and participate in up-sell/cross-sell activities, increase customer spend through the life of the contract though adding complimentary solutions.

Other duties may be assigned.


Skills/Qualifications:

Bachelor's Degree or 6+ years of relate experience

5+ years of related experience, with a minimum of 3+ years of account management experience with high-revenue accounts, preferably in a technology-based industry.

Be able to effectively work in a very autonomous role with minimal supervision.

Customer focused personality, able to interact and influence at all levels of our organization, including executive levels.

Expert level customer service skills, ability to work independently and efficiently to meet deadlines, and adapt to a fast-paced dynamic environment.

Expert skills in the creation of and execution of customer presentations.

Ability to proactively set and manage expectations for customers and internal departments, maintain strong relationships.

Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard building experience preferred.

Excellent verbal and written communication skills, including excellent listening skills.

Occasional travel, up to 30%, occasionally on short notice.


Benefits:

Annual Market comp evaluation

85% employer paid Medical plans (HDHP and PPO options)

Dental/Vision

PTO accrual starts day one

100% 401k match on first 4%

Paid Parental Leave

100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

Apply