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Verra Mobility
Verra Mobility

60 Verra Mobility Customer Service Representative Jobs Hiring Near You

Verra Mobility

Processing Analyst

Mesa, AZ · On-site

Independently engages in service recovery activities by addressing escalated customer issues either ... Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra ...

Verra Mobility

Vice President IT Operations

Mesa, AZ · On-site

Position Summary Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the ... Service Desk & IT Support * Lead the IT service desk and support operations, ensuring timely, high ...

Verra Mobility

Senior Contracts Manager

Mesa, AZ · On-site

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that ... Oversee end-to-end customer contracting processes beginning with request for proposal or sole ...

Verra Mobility

Field Services Technician I

Mesa, AZ · On-site

Position Overview Verra Mobility is hiring a Field Service Technician who will be part of a fast ... Effectively communicate with co-workers, customers and subcontractors in the field, fostering a ...

Verra Mobility

Senior Cybersecurity Engineer

Mesa, AZ · On-site

$113K - $155K/yr

... Verra Mobility Core Values: * Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and ...

Verra Mobility

Senior Software Developer

Mesa, AZ · On-site

$54 - $71.50/hr

Verra Mobility is looking to hire an experienced full-stack engineer on their Connected Vehicle Services team. The role involves designing, developing, and delivering Connected Fleet solutions while ...

Verra Mobility

Senior Software Developer

Mesa, AZ · On-site

$54 - $71.50/hr

Verra Mobility is looking to hire an experienced full-stack engineer on their Connected Vehicle Services team. The role involves designing, developing, and delivering Connected Fleet solutions while ...

Verra Mobility

Senior Contracts Manager

Mesa, AZ · On-site

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that ... Oversee end-to-end customer contracting processes beginning with request for proposal or sole ...

Verra Mobility

Vice President IT Operations

Mesa, AZ

Position Summary Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the enterprise infrastructure, end-user computing, systems, database, and service desk functions that ...

Verra Mobility

Senior Contracts Manager

Mesa, AZ

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that ... Oversee end-to-end customer contracting processes beginning with request for proposal or sole ...

Verra Mobility

VP, Product Management

Mesa, AZ · On-site

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that ... and services-to solve real customer problems and drive measurable business and customer impact.

Verra Mobility

VP, Product Management

Mesa, AZ

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that ... and services-to solve real customer problems and drive measurable business and customer impact.

Verra Mobility

Senior SQL Database Administrator

Mesa, AZ · On-site

$49.25 - $68/hr

Drive adoption of Azure database services, including performance optimization, cost management, and ... Detail-oriented with a strong focus on reliability and quality Verra Mobility Values An ideal ...

Verra Mobility

Fulfillment Coordinator I

Mesa, AZ

Aligned with Verra Mobility Values: * Do What's Right - We're committed to doing the right thing for each other and for our customers - integrity is our DNA. * Lead With Grace - We embrace the ...

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Verra Mobility Jobs Information

Do workers at Verra Mobility get paid breaks?

Yes. Most people get paid breaks.
89% of people say they get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2026.

Does Verra Mobility pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

At Verra Mobility, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
80% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between September 2025 and June 2026.

Do people get paid time off at Verra Mobility?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between September 2025 and June 2026.

Do workers at Verra Mobility worry about hours?

Most people don’t worry about getting enough hours.
78% of people report they don’t worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Verra Mobility workers get to choose the shifts they work?

Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it for Verra Mobility workers to change shifts?

Most people find it easy to change shifts.
80% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and January 2026.

How easy is it to get time off at Verra Mobility?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Verra Mobility managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Verra Mobility spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Verra Mobility?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Verra Mobility feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Verra Mobility get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2026.

Is it stressful to work at Verra Mobility?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Verra Mobility enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Verra Mobility recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Verra Mobility?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at Verra Mobility?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Verra Mobility’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Verra Mobility is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Verra Mobility?
What are the most popular categories at Verra Mobility?
Infographic showing various Customer Service Representative job openings at Verra Mobility in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 89% Physical, and 11% Hybrid job distribution.

Processing Analyst

Verra Mobility

Mesa, AZ • On-site

Full-time

Posted 19 days ago

Verra Mobility rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

242nd of 485 rated business services

Job description

Position Overview
In this role, a Queue Processing Analyst or (PA) will need a strong workforce management skillset, be a self-starter that works well individually and in collaboration with others to manage inventory levels, with a proclivity to adapt, innovate, and problem solve to deliver the highest level of service towards our customer business requirements. Analysts interpret, analyze, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. They serve as a primary point of contact for workforce management policies and are subject matter experts on workforce optimization steps.
Essential Responsibilities
  • Manage day-to-day assignment operations by monitoring current inventory levels and staffing to meet or exceed customer-specific SLA requirements.
  • Facilitate regular calls with region supervisors reviewing internal target statuses and escalated needs, presenting program volumes, health, and trends to leadership.
  • Monitor volume and identify abnormalities for both workforce, workflow, and volume trends.
  • Works closely with the App Support / DMV Partners/ Region Supervisors to ensure the stable and timely flow of events through our background services preventing delays that would put events at risk of delivery within SLA or expiration.
  • Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via written communications.
  • Oversee real-time response to events and incidents such as technical outages, application failures, unanticipated facilities closures and escalates to appropriate internal and external teams when needed.
  • Design, build, and maintain databases and/or spreadsheets tracking key service statistics.
  • Operate as the subject matter expert on scheduling practices and functions within the organization.
  • Analyze and interpret staffing model results by isolating and analyzing trends and assessing business impacts. Recommend work force pivots by providing analysis and research that supports recommendation (i.e. early outs, overtime, schedule changes).
  • Meet with management to review staffing models and to make improvements to future forecasts.
  • Communicate effectively with internal and external customers in accordance with the company's policies, procedures, guidelines, and common practices.
  • Works with leaders/trainers/implementation teams to ensure staff are trained and allocated correctly to account for evolving client needs.
  • Approves work schedules and time off requests and overtime approvals.
  • Perform other duties as assigned.

Qualifications
  • Bachelor's degree in business or computer science preferred, or equivalent work experience.
  • Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
  • Proficient with Microsoft Office Suite.
  • Strong leadership, time management, and critical thinking skills.
  • Understanding of statistics, trend analysis, and forecasting.

Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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