Overview of Job Function The Customer Success Manager (CSM) is a strategic role that serves as our ... Team Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a ...
35 Verint Systems Customer Success Manager Jobs Hiring Near You
Overview of Job Function The Customer Success Manager (CSM) is a strategic role that serves as our ... Team Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a ...
The Associate Customer Success Manager (CSM) serves as a customer and company advocate. The role ... Experience with Verint products MIN: 70K MAX: 82K About the Team Verint Systems Inc. is an equal ...
The Associate Customer Success Manager (CSM) serves as a customer and company advocate. The role ... Experience with Verint products MIN: 70K MAX: 82K About the Team Verint Systems Inc. is an equal ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... The primary responsibility will be to prospect, manage, and close a pipeline of opportunities ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... The primary responsibility will be to prospect, manage, and close a pipeline of opportunities ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Demonstrated success using a consultative approach with C-suite and VP-level stakeholders ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Demonstrated success using a consultative approach with C-suite and VP-level stakeholders ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Maintain and manage the chart of accounts * Assist in preparing annual budgets and monthly ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Maintain and manage the chart of accounts * Assist in preparing annual budgets and monthly ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
... success programs, tiered engagement models, or executive customer programs * Project management experience or PMP certification #LI-BM1 About the Team Verint Systems Inc. is an equal opportunity ...
... success programs, tiered engagement models, or executive customer programs * Project management experience or PMP certification #LI-BM1 About the Team Verint Systems Inc. is an equal opportunity ...
Engineer, QA Automation
Columbia, MD · On-site +1
Interact with customers as required to refine usability requirements. Minimum Requirements: * BS ... MIN: 86k MAX: 96K About the Team Verint Systems Inc. is an equal opportunity employer and is ...
Engineer, QA Automation
Columbia, MD · On-site +1
Interact with customers as required to refine usability requirements. Minimum Requirements: * BS ... MIN: 86k MAX: 96K About the Team Verint Systems Inc. is an equal opportunity employer and is ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 About the Team Verint Systems Inc. is an equal opportunity ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 About the Team Verint Systems Inc. is an equal opportunity ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 140K MAX: 150K About the Team Verint Systems Inc. is an ...
Principal Engineer, Software
$138K - $185K/yr
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... This role works with Product Management, Development, Operations and Client Services teams to ...
Principal Engineer, Software
$138K - $185K/yr
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... This role works with Product Management, Development, Operations and Client Services teams to ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 150K MAX: 160K About the Team Verint Systems Inc. is an ...
Knowledge of Workforce Management, and /or CRM/ERP software background desired * Bachelor's Degree or equivalent sales experience #LI-BM1 MIN: 150K MAX: 160K About the Team Verint Systems Inc. is an ...
Interact with customers as required to refine usability requirements. Minimum Requirements: * BS ... MIN: 86k MAX: 96K Verint Systems Inc. is an equal opportunity employer and is committed to ...
Interact with customers as required to refine usability requirements. Minimum Requirements: * BS ... MIN: 86k MAX: 96K Verint Systems Inc. is an equal opportunity employer and is committed to ...
Marketing Programs Sr. Specialist
$79K - $98K/yr
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Program Execution & Management * Own end-to-end execution of marketing programs, with tactics ...
Marketing Programs Sr. Specialist
$79K - $98K/yr
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Program Execution & Management * Own end-to-end execution of marketing programs, with tactics ...
Staff Accountant, Consolidations & Reporting
$56K - $74K/yr
Public Accounting experience #LI-BS1 About Us At Verint, we believe customer engagement is the core ... About the Team Verint Systems Inc. is an equal opportunity employer and is committed to maintaining ...
Staff Accountant, Consolidations & Reporting
$56K - $74K/yr
Public Accounting experience #LI-BS1 About Us At Verint, we believe customer engagement is the core ... About the Team Verint Systems Inc. is an equal opportunity employer and is committed to maintaining ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... systems, and collaborate daily with Product Managers, Designers, QA Engineers, and globally ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... systems, and collaborate daily with Product Managers, Designers, QA Engineers, and globally ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Understanding of data management systems. * Ability to work in a high-volume, fast-paced ...
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help ... Understanding of data management systems. * Ability to work in a high-volume, fast-paced ...
Verint Systems Jobs Information
What is it like to work at Verint Systems?
Verint Systems is a technology company that values innovation, customer satisfaction, and employee collaboration, fostering a dynamic and supportive work environment.
The company's structure is divided into various teams, including software development, sales, and customer support, which work together to design and deliver customer engagement solutions. Verint Systems operates globally, with offices in multiple countries, offering opportunities for international collaboration and career growth.
Working at Verint Systems may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company provides a platform for professionals to contribute to the development of cutting-edge solutions and make a meaningful impact in the industry.
The company's structure is divided into various teams, including software development, sales, and customer support, which work together to design and deliver customer engagement solutions. Verint Systems operates globally, with offices in multiple countries, offering opportunities for international collaboration and career growth.
Working at Verint Systems may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company provides a platform for professionals to contribute to the development of cutting-edge solutions and make a meaningful impact in the industry.
What makes Verint Systems an attractive place to work?
Verint Systems is a leading global provider of customer engagement solutions, recognized for its expertise in customer experience management and workforce optimization. The company offers a dynamic work environment that fosters innovation, collaboration, and professional growth, with opportunities for employees to contribute to cutting-edge projects and technologies. Joining Verint Systems can provide individuals with a chance to make a meaningful impact in the industry, develop their skills, and advance their careers in a stable and forward-thinking organization.
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Verint Systems?
Job description
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function
The Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has strong relationship skills and can create win/win environments for all parties they work with. The CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job.
Principal Duties and Essential Responsibilities
- Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations.
- Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives.
- Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists.
- Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes.
- Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product.
- Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions.
- Identify Expansion Opportunities to drive revenue growth.
- Negotiate and close renewals with existing customers.
- Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight.
- Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned.
- Bring intelligent product feedback and recommendations from customers back to the product team.
- Advocate customer needs/issues cross-departmentally.
- Manage account escalations as needed.
- Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.
Minimum Requirements:
- Bachelor's degree or equivalent experience
- Minimum of 5-7 years of experience in a customer-facing role focused on Customer Success
- A strong sense of urgency to perform actions quickly
- Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed
- Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment
- A "do what it takes" mentality
- Detail oriented and a strategic thinker
- Strong team player but a self-starter that can operate independently
- Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc.
- Ability to effectively and successfully handle customer service issues and conflict situations
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred Requirements:
- Prior experience in closing renewals and/or professional services opportunities
- Experience managing customers of various sizes and knowing how/why to manage them differently
- Experience with Totango or other customer success platforms
MIN: 90K
MAX: 110K
About the Team
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
2025 Benefits Offering
About Verint Systems
Sourced by ZipRecruiter
Verint Systems is a renowned tech firm in the action-centric intelligence segment based in Melville, NY. It leverages customer engagement and cyber intelligence to extract actionable insights from vast quantities of data. The company, founded in 2002, has since secured its spot in the IT and tech industry by delivering innovative and effective solutions tailored for its clients' needs. Known for their customer engagement service, voice of the customer (VoC) software, risk and compliance solutions, and fraud prevention services, they serve many business sectors. Verint's mission is to create a safer world by providing actionable intelligence that empowers organizations to prevent security threats and improve customer engagement.
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Melville, NY, US
Year founded
1994