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Tempus

60 Tempus Operations Manager Jobs Hiring Near You

Tempus

Customer Operations Manager

Chicago, IL · On-site

$60K - $100K/yr

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... As the Manager, Customer Success, you will lead and mentor a team of skilled professionals ...

Tempus

Customer Operations Manager

Chicago, IL · Hybrid

$60K - $100K/yr

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... As the Manager, Customer Success, you will lead and mentor a team of skilled professionals ...

Tempus

Sr Associate, Strategy & Operations

Chicago, IL · On-site

$85K - $110K/yr

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Partner with Operations, Account Management, Product & Engineering to report daily operational ...

Tempus

Senior IT Support Specialist

Chicago, IL · Hybrid

$75K - $110K/yr

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Supporting and reporting to the IT Operations Manager with a number of business-critical ...

Tempus

(Sr) Associate, Strategy & Operations

Chicago, IL · On-site

$70K - $85K/yr

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Partner with Operations, Account Management, Product & Engineering to report daily operational ...

Tempus

Senior Alliance Manager

Chicago, IL · On-site

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Organize and oversee data provisioning operations for clients in collaboration with internal teams ...

Tempus

Senior Alliance Manager

Boston, MA

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Organize and oversee data provisioning operations for clients in collaboration with internal teams ...

Tempus

Senior Alliance Manager

Chicago, IL

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Organize and oversee data provisioning operations for clients in collaboration with internal teams ...

Tempus

Process Manager, Lab Operations

Chicago, IL

$55K - $70K/yr

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... We are looking for a Process Manager who will work with cross-functional teams to support new assay ...

Tempus

Senior Product Manager

Chicago, IL · Hybrid

$110K - $160K/yr

As a Senior Product Manager for Order Processing at Tempus, you are critical to enabling assay productionalization initiatives and developing tools to improve operational efficiency. What You'll Do:

Tempus

Senior Product Manager

Chicago, IL · On-site

$110K - $160K/yr

As a Senior Product Manager for Order Processing at Tempus, you are critical to enabling assay productionalization initiatives and developing tools to improve operational efficiency. What You'll Do:

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Tempus Jobs Information

What is it like to work at Tempus?

Tempus is a data-driven healthcare technology company that prioritizes innovation and collaboration, fostering a culture of teamwork and continuous learning.

The company's structure is designed to facilitate interdisciplinary collaboration, with teams comprising experts from various fields, including medicine, engineering, and data science, working together to develop and implement cutting-edge technologies that improve cancer care and patient outcomes.

Working at Tempus may appeal to individuals who are passionate about using data and technology to drive meaningful change in healthcare, as the company offers opportunities for professional growth, a dynamic work environment, and the chance to contribute to a mission that has the potential to impact millions of lives.

What makes Tempus an attractive place to work?

Tempus is a leading healthcare technology company that leverages artificial intelligence to revolutionize cancer care and improve patient outcomes. The company's workplace is characterized by a culture of innovation, collaboration, and teamwork, with opportunities for employees to work on cutting-edge projects and contribute to groundbreaking research. By joining Tempus, individuals can pursue a career that combines technical expertise with a passion for improving healthcare, with opportunities for professional growth, skill development, and making a meaningful impact in the lives of patients.
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Infographic showing various Operations Manager job openings at Tempus in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 70% Physical, 10% Hybrid, and 20% Remote job distribution.

Customer Operations Manager

Tempus

Chicago, IL • On-site

$60K - $100K/yr

Full-time

Re-posted 22 days ago

Job description

Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
As the Manager, Customer Success, you will lead and mentor a team of skilled professionals, focusing on both the tactical and strategic elements of customer success. You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model.
Responsibilities:
  • Lead a team of 7-12 customer success professionals, including individual contributors and emerging leaders, through hiring, training, performance reviews, coaching, and career development.
  • Drive strategic initiatives that optimize customer experience and operational efficiency, collaborating with key stakeholders such as Product, Lab, Marketing, Sales, and Legal to streamline processes and remove roadblocks.
  • Oversee the implementation and continuous improvement of KPIs and performance metrics, ensuring the team meets or exceeds goals related to customer satisfaction, turnaround time, and service quality.
  • Serve as the primary escalation point for complex and high-urgency issues, working cross-functionally to resolve escalations and provide a seamless customer experience.
  • Champion process improvement initiatives, identifying opportunities to automate workflows, reduce turnaround times, and enhance overall efficiency in service delivery.
  • Collaborate with the Product team to advocate for necessary product developments and enhancements that scale with customer needs, ensuring feedback loops and prioritization align with business goals.
  • Use a data-driven approach to identify gaps in individual and team performance, adapting strategies and coaching methods to continuously improve outcomes.
  • Foster strong relationships with key clients, ensuring their regional needs are met, and proactively identifying opportunities to strengthen customer loyalty and satisfaction.
  • Mentor and coach team members in leadership roles, helping them develop skills necessary for managing their own teams and driving their career growth within the organization.
  • This position requires travel up to 15% of the time, depending on location and regional needs.

Qualifications:
  • Bachelor's degree required.
  • 3+ years of experience in customer success, client services, or a similar customer-facing role.
  • Demonstrated success in healthcare, life sciences, or technology industries is highly preferred.
  • Strong analytical skills, experience leveraging data tools such as Looker, Salesforce, and other BI platforms is a plus.
  • Excellent communication and relationship-building skills, with the ability to influence stakeholders and have critical conversations.
  • Strong organizational skills, with the ability to manage multiple priorities and teams in a dynamic environment.
  • Bias for action, with a proven ability to navigate complexity and deliver results in a competitive and evolving market.

Join us at Tempus and be part of a team that is making a meaningful impact on the healthcare industry through precision medicine and advanced technology.
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$60,000 - $100,000
The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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