Director of Operations, CS
Chicago, IL · On-site
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Quality Assurance - building and running a robust QA program that produces regular, CSR-level ...
55 Tempus Customer Service Jobs Hiring Near You
Director of Operations, CS
Chicago, IL · On-site
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Quality Assurance - building and running a robust QA program that produces regular, CSR-level ...
Director of Operations, CS
Chicago, IL · On-site
$127 - $171/hr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Quality Assurance - building and running a robust QA program that produces regular, CSR-level ...
Director of Operations, CS
Chicago, IL · On-site
$127 - $171/hr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Quality Assurance - building and running a robust QA program that produces regular, CSR-level ...
Director of Operations, CS
Chicago, IL · On-site
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Quality Assurance - building and running a robust QA program that produces regular, CSR-level ...
Director of Operations, CS
Chicago, IL · On-site
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Quality Assurance - building and running a robust QA program that produces regular, CSR-level ...
Customer Success Representative
Chicago, IL · On-site
$48K - $55K/yr
Tempus Clinical Liaison Passionate about precision medicine and advancing the healthcare industry ... Exceptional customer service skills and strong interpersonal skills. Ability to communicate ...
Customer Success Representative
Chicago, IL · On-site
$48K - $55K/yr
Tempus Clinical Liaison Passionate about precision medicine and advancing the healthcare industry ... Exceptional customer service skills and strong interpersonal skills. Ability to communicate ...
Customer Success Representative
Chicago, IL · On-site
$48K - $55K/yr
Tempus Clinical Liaison Passionate about precision medicine and advancing the healthcare industry ... Exceptional customer service skills and strong interpersonal skills. Ability to communicate ...
Customer Success Representative
Chicago, IL · On-site
$48K - $55K/yr
Tempus Clinical Liaison Passionate about precision medicine and advancing the healthcare industry ... Exceptional customer service skills and strong interpersonal skills. Ability to communicate ...
Customer Success Representative
Chicago, IL · On-site
$48K - $55K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Exceptional customer service skills and strong interpersonal skills. * Ability to communicate ...
Customer Success Representative
Chicago, IL · On-site
$48K - $55K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Exceptional customer service skills and strong interpersonal skills. * Ability to communicate ...
Customer Success Representative
Chicago, IL · On-site
$48K - $55K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Exceptional customer service skills and strong interpersonal skills. * Ability to communicate ...
Customer Success Representative
Chicago, IL · On-site
$48K - $55K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Exceptional customer service skills and strong interpersonal skills. * Ability to communicate ...
Customer Operations Manager
Chicago, IL · On-site
$60K - $100K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... service delivery model. Responsibilities: * Lead a team of 7-12 customer success professionals ...
Customer Operations Manager
Chicago, IL · On-site
$60K - $100K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... service delivery model. Responsibilities: * Lead a team of 7-12 customer success professionals ...
Customer Operations Manager
Chicago, IL · Hybrid
$60K - $100K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... service delivery model. Responsibilities: * Lead a team of 7-12 customer success professionals ...
Customer Operations Manager
Chicago, IL · Hybrid
$60K - $100K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... service delivery model. Responsibilities: * Lead a team of 7-12 customer success professionals ...
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Excellent negotiation and customer service skills * Outstanding strategic sales account planning ...
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Excellent negotiation and customer service skills * Outstanding strategic sales account planning ...
Senior IT Support Specialist
Chicago, IL · Hybrid
$75K - $110K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Exceptional customer service and communication skills, including writing reports, business ...
Senior IT Support Specialist
Chicago, IL · Hybrid
$75K - $110K/yr
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Exceptional customer service and communication skills, including writing reports, business ...
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Excellent negotiation and customer service skills * Outstanding strategic sales account planning ...
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Excellent negotiation and customer service skills * Outstanding strategic sales account planning ...
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Excellent negotiation and customer service skills * Outstanding strategic sales account planning ...
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Excellent negotiation and customer service skills * Outstanding strategic sales account planning ...
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Excellent negotiation and customer service skills * Outstanding strategic sales account planning ...
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Excellent negotiation and customer service skills * Outstanding strategic sales account planning ...
Call Center Representative
Stoughton, MA · On-site
$17 - $21.25/hr
Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to ... The Customer Service Representative has many layers and components as we are heavily integrated ...
Call Center Representative
Stoughton, MA · On-site
$17 - $21.25/hr
Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to ... The Customer Service Representative has many layers and components as we are heavily integrated ...
The Data Solutions professional works deeply with customers to understand their key research aims and develop targeted solutions with Tempus colleagues that leverage our products / services in data.
The Data Solutions professional works deeply with customers to understand their key research aims and develop targeted solutions with Tempus colleagues that leverage our products / services in data.
The Data Solutions professional works deeply with customers to understand their key research aims and develop targeted solutions with Tempus colleagues that leverage our products / services in data.
The Data Solutions professional works deeply with customers to understand their key research aims and develop targeted solutions with Tempus colleagues that leverage our products / services in data.
Implement laboratory services agreements (LSA's) with bill account institutions * Collaborate and ... and provide customer feedback to Tempus leadership * Monitor performance of sales to ensure ...
Implement laboratory services agreements (LSA's) with bill account institutions * Collaborate and ... and provide customer feedback to Tempus leadership * Monitor performance of sales to ensure ...
Senior Alliance Manager
Chicago, IL · On-site
... other Tempus product and service lines as needed. Senior Alliance Manager - Data The Senior ... for customers * Develop and maintain relationships with stakeholders in client organizations ...
Senior Alliance Manager
Chicago, IL · On-site
... other Tempus product and service lines as needed. Senior Alliance Manager - Data The Senior ... for customers * Develop and maintain relationships with stakeholders in client organizations ...
Solutions Director, TIME
Boston, MA · On-site
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Develop unique approaches to solving a customer's known challenges * Employ a nuanced enterprise ...
Solutions Director, TIME
Boston, MA · On-site
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... Develop unique approaches to solving a customer's known challenges * Employ a nuanced enterprise ...
Tempus Jobs Information
What is it like to work at Tempus?
Tempus is a data-driven healthcare technology company that prioritizes innovation and collaboration, fostering a culture of teamwork and continuous learning.
The company's structure is designed to facilitate interdisciplinary collaboration, with teams comprising experts from various fields, including medicine, engineering, and data science, working together to develop and implement cutting-edge technologies that improve cancer care and patient outcomes.
Working at Tempus may appeal to individuals who are passionate about using data and technology to drive meaningful change in healthcare, as the company offers opportunities for professional growth, a dynamic work environment, and the chance to contribute to a mission that has the potential to impact millions of lives.
The company's structure is designed to facilitate interdisciplinary collaboration, with teams comprising experts from various fields, including medicine, engineering, and data science, working together to develop and implement cutting-edge technologies that improve cancer care and patient outcomes.
Working at Tempus may appeal to individuals who are passionate about using data and technology to drive meaningful change in healthcare, as the company offers opportunities for professional growth, a dynamic work environment, and the chance to contribute to a mission that has the potential to impact millions of lives.
What makes Tempus an attractive place to work?
Tempus is a leading healthcare technology company that leverages artificial intelligence to revolutionize cancer care and improve patient outcomes. The company's workplace is characterized by a culture of innovation, collaboration, and teamwork, with opportunities for employees to work on cutting-edge projects and contribute to groundbreaking research. By joining Tempus, individuals can pursue a career that combines technical expertise with a passion for improving healthcare, with opportunities for professional growth, skill development, and making a meaningful impact in the lives of patients.
What are the most popular job types at Tempus?
What are the most popular jobs at Tempus?
What are the most popular categories at Tempus?
Job description
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
We are looking for a Director, Customer Operations who will drive operational excellence across Tempus' Customer Operations organization. Reporting into Customer Operations leadership, this role is responsible for continuously improving the processes, systems, tools, and capabilities that enable an exceptional customer experience. The Director will lead the functions that keep Customer Operations running and scaling-Operations Enablement, Training & Knowledge Management, Launches, and Quality Assurance-while building the team, structure, and playbooks that support Tempus' continued growth and integration.
The North Star for this role:
Continuously improve the processes, systems, tools, and capabilities that enable exceptional customer operations.
Duties and Responsibilities:
Lead and develop the Customer Operations support and strategy functions, with direct management of the following teams:
Drive operational performance and process improvement:
Build team capability and leadership:
Lead cross-functional projects and stakeholder relationships:
Required Experience:
Minimum:
Preferred:
Ideal candidates will possess:
$127,000- $171,000
The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
We are looking for a Director, Customer Operations who will drive operational excellence across Tempus' Customer Operations organization. Reporting into Customer Operations leadership, this role is responsible for continuously improving the processes, systems, tools, and capabilities that enable an exceptional customer experience. The Director will lead the functions that keep Customer Operations running and scaling-Operations Enablement, Training & Knowledge Management, Launches, and Quality Assurance-while building the team, structure, and playbooks that support Tempus' continued growth and integration.
The North Star for this role:
Continuously improve the processes, systems, tools, and capabilities that enable exceptional customer operations.
Duties and Responsibilities:
Lead and develop the Customer Operations support and strategy functions, with direct management of the following teams:
- Operations Enablement - metric oversight and improvement, workforce management and capacity planning, and translation of new tools from development into production
- Training & Knowledge Management - new hire onboarding and ongoing education of the team on workflow changes across all lines of business
- Launches - serving as the Customer Operations stakeholder as new products, features, and partnerships are launched, and ensuring requirements are operationalized into workflows
- Quality Assurance - building and running a robust QA program that produces regular, CSR-level quality metrics
- Other duties as assigned
Drive operational performance and process improvement:
- Maintain a pulse on operational metrics across all functions, identifying the right levers to pull to drive improvement and partnering with managers to execute
- Build out the process improvement capabilities of the Customer Operations organization - both in directly leading projects and coaching others in process improvement
- Build feedback loops between QA and Training so recurring performance gaps are identified and addressed through targeted training solutions
- Partner with development teams to translate new capabilities (e.g., workforce management, QA tooling, agentic solutions) into production, and own future iterations of this work as it transitions to the team
Build team capability and leadership:
- Coach and develop functional leaders, helping managers move from executing against direction to setting their own vision, seeking alignment, and delivering
- Design and deliver training and development programs for supervisors and managers
- Establish competency and certification processes that ensure team members are prepared before working new workflows
Lead cross-functional projects and stakeholder relationships:
- Lead and manage projects that enable customer self-service and improve the customer experience
- Partner across Customer Operations, Sales, Product, and technical teams to prioritize, escalate, and resolve issues that affect customer satisfaction and value
- Leverage prior integration experience -on the technical, operational, and people side-as legacy organizations and workflows come together
Required Experience:
Minimum:
- 10+ years of leadership experience in operations, customer service, or a related field
- Demonstrated track record of process improvement and operational discipline in a high-volume, service-oriented environment
- Strong project management skills, with the ability to lead complex, cross-functional initiatives from concept through execution
Preferred:
- Experience in a healthcare, diagnostics, or life sciences environment
- "Real life" experience interacting with customers (care team or sales)
- Experience building agentic workflows and tools or applying AI/automation to operational problems
- Experience leading change management and organizational or systems integration
- Advanced degree (e.g., MBA)
Ideal candidates will possess:
- Strong operational discipline and a bias toward building durable processes, systems, and tools rather than one-off fixes
- Excellent stakeholder management skills and the ability to build cross-functional relationships and influence without authority
- A track record of developing and mentoring people, including growing managers into strong, independent leaders
- Data fluency-comfort using metrics to diagnose problems, prioritize, and measure improvement
- A proactive, entrepreneurial mindset; thrives in a high-growth, rapidly evolving environment and can operationalize solutions quickly
- Sound judgment around risk mitigation and the ability to anticipate downstream consequences of operational decisions
- The ability to form genuine connections with team members and lead with empathy
$127,000- $171,000
The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.