60 Tempus Customer Service Jobs Hiring Near You

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities:

• Drive strategic business expansion/collaboration opportunities with the following:

  • Major Behavioral Health clinics / Top 20 largest psychiatry practices in the territory

  • Key Opinion Leaders (KOLs) and Academic Medical Centers (AMCs) within the specified territory.

• Structure detailed strategic plans for gaining and retaining new and existing clients.

• Collaborate and coordinate with all sales positions (VP, Sales, RSD's, DSM's) to ensure successful attainment of company goals and objectives

• Identify and develop partnering opportunities between prospective psychiatrists and Tempus.

• Promote and drive compliance with new web-based molecular information tools for all clients

• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Tempus leadership

• Monitor performance of sales to ensure objectives are met

• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.

• Work effectively with individuals across multiple departments throughout Tempus

• Embrace, embody and represent the Tempus company culture at all times to external and internal constituents

Required Skills:

• Ability to engage in a consultative selling process that overcomes objections and indifferences while connecting client needs with Tempus' capabilities.

• Comfortable selling at the executive level (CEO, COO, CFO)

• Keen understanding of the payor and reimbursement environment in the molecular diagnostic space

• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines

• Strong understanding of molecular diagnostics in behavioral health and the evolving competitive landscape

• Ability to maintain an outstanding level of market, customer, distribution and product knowledge necessary to accomplish sales and marketing objectives

• Excellent negotiation and customer service skills

• Outstanding strategic sales account planning skills

• Superior listening and problem solving skills

• Ability to handle sensitive information and maintain a very high level of confidentiality

• Demonstrate consistent closing abilities throughout the sales cycle

• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change

• Impeccable oral and verbal communication and presentation skills

• Must be very proficient with all Microsoft Office products - particularly Excel and PowerPoint

• Effective and regular utilization of Salesforce.com

• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.

• Advanced presentation skills and business acumen a necessity

• Ability to work effectively with minimal direction from, or interface with, manager

• Problem solving, decision making and technical learning

• Advanced written and oral communication skills

• Strong administrative skills and sophistication to manage business in complex environments

• Demonstrate Tempus' Values by acting with integrity, respect and trust

• Frequent travel ( > 50%) throughout the territory as needed

Required Education & Experience:

• B.S. in life science, biology, business or marketing or equivalent experience

• 2+ years of direct account management experience in a molecular diagnostic setting with a history of proven past performance that has met and exceeded expectations.

• Candidate must have 3+ years of experience working with hospital systems, psychiatrists, large health systems, and large behavioral health clinics.

• Demonstrated measurable revenue generation at either a diagnostic, pharmaceutical or relevant biotechnology company.

CHI: $90,000-$130,000
NYC/SF: $90,000-$130,000

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.