Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Process and resolve helpdesk tickets through internal Teleperformance Helpdesk. * Generate Network ...
113 Teleperformance Usa Workforce Management Analyst Jobs Hiring Near You
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Process and resolve helpdesk tickets through internal Teleperformance Helpdesk. * Generate Network ...
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at About TP TP is a leading global provider of digital business services. We ...
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at About TP TP is a leading global provider of digital business services. We ...
Event Marketing Manager
Columbus, OH · On-site
$70K - $90K/yr
About TP Teleperformance is a global, digital business services company. We deliver the most ... budget management skills with an eye for detail in execution, reporting, and ROI analysis.
Event Marketing Manager
Columbus, OH · On-site
$70K - $90K/yr
About TP Teleperformance is a global, digital business services company. We deliver the most ... budget management skills with an eye for detail in execution, reporting, and ROI analysis.
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at About TP TP is a leading global provider of digital business services. We ...
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at About TP TP is a leading global provider of digital business services. We ...
Test Operations and BrowserStack Lead
Columbus, OH · On-site +1
$46 - $62.50/hr
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at About TP TP is a leading global provider of digital business services. We ...
Test Operations and BrowserStack Lead
Columbus, OH · On-site +1
$46 - $62.50/hr
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at About TP TP is a leading global provider of digital business services. We ...
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Perform other duties as assigned by supervisor or other members of management * Ensure all policies ...
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Perform other duties as assigned by supervisor or other members of management * Ensure all policies ...
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Analyze performance data and user feedback to inform product iterations and enhancements. * Support ...
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Analyze performance data and user feedback to inform product iterations and enhancements. * Support ...
Licensed Insurance Representative - Seasonal
Columbus, OH · On-site
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Licensed Insurance Representative - Seasonal
Columbus, OH · On-site
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Healthcare Customer Service Representative - Remote
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Healthcare Customer Service Representative - Remote
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Healthcare Customer Service Representative - Remote - TX, TN, PA, MI, FL Only
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Healthcare Customer Service Representative - Remote - TX, TN, PA, MI, FL Only
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Licensed Insurance Advisor - WFH
Columbus, OH · Remote
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Licensed Insurance Advisor - WFH
Columbus, OH · Remote
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Insurance Sales Representative - Work From Home
Columbus, OH · Remote
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Insurance Sales Representative - Work From Home
Columbus, OH · Remote
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Licensed Insurance Representative - Remote
Columbus, OH · Remote
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Licensed Insurance Representative - Remote
Columbus, OH · Remote
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Licensed Insurance Representative - Remote
Columbus, OH · Remote
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Licensed Insurance Representative - Remote
Columbus, OH · Remote
$21.50/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Remote --- Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Remote --- Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Customer Service Representative - Remote
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Customer Service Representative - Remote
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Customer Service Representative ---- Work from Home
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Customer Service Representative ---- Work from Home
Columbus, OH · Remote
$15.50 - $21/hr
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
... for our clients, managing inbound and outbound communications with professional excellence ... With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ...
Teleperformance Jobs Information
Do workers at Teleperformance get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
90% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
Does Teleperformance pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
At Teleperformance, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
Do part-time workers get paid time off at Teleperformance?
Most people who work part-time get paid time off.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
Is the health insurance from Teleperformance affordable enough for their workers?
Only some people say the health insurance costs are okay.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Teleperformance?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
96% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.
- 46% of people with changing schedules find out their shifts one week or less ahead of time.
- 26% of people with changing schedules find out their shifts two weeks ahead of time.
- 7% of people with changing schedules find out their shifts three weeks ahead of time.
- 21% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Teleperformance worry about hours?
Most people don’t worry about getting enough hours.
75% of people report they don’t worry about getting enough hours.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
75% of people report they don’t worry about getting enough hours.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
Do Teleperformance workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 123 people who took the Breakroom Quiz between November 2024 and August 2026.
55% report that they don’t have enough control over which shifts they work.
Based on data from 123 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it for Teleperformance workers to change shifts?
Most people find it hard to change shifts.
72% of people report that it’s hard to change shifts if they need to.
Based on data from 96 people who took the Breakroom Quiz between November 2024 and August 2026.
72% of people report that it’s hard to change shifts if they need to.
Based on data from 96 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to get time off at Teleperformance?
Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and July 2026.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and July 2026.
Do Teleperformance managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
Do jobs at Teleperformance spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 124 people who took the Breakroom Quiz between November 2024 and August 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 124 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to take sick days at Teleperformance?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
Is a Teleperformance job good for students?
Most students say this is a bad place to work if you’re studying.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at Teleperformance good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Teleperformance feel treated with respect by their managers?
Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
77% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Teleperformance get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at Teleperformance?
Most people feel stressed here.
76% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
76% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Teleperformance enjoy their jobs?
Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
57% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Teleperformance recommend working with their team?
Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Teleperformance?
Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
43% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Teleperformance?
Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think Teleperformance’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Teleperformance is doing?
Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Workforce Management Analyst jobs?
What are the most popular jobs at Teleperformance Usa?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Teleperformance rating
5.5
Based on 189 frontline employees who took The Breakroom Quiz
45th of 72 rated call and contact centers
Job description
Category : Workforce Management
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Purpose
This position will support the WFM department with daily Login Identification administering. Update and maintain client specific Hierarchies. Troubleshoot ID issues. Submit terminations by following client specific process for roll offs in a timely manner.
Preference will be given to those available to work onsite at the Brownsville, TX location. Work at home is still available for this role.
Your Responsibilities
- Process and resolve helpdesk tickets through internal Teleperformance Helpdesk.
- Generate Network logins for new hire agents or update for internal transfers.
- Assigning, binding and disabling of ACD-IDs in CCMS.
- Create/assign Firecastle profiles for new hire agents or internal transfers.
- Request Client specific logins through client process within SLA.
- Maintain the tracking of Client logins in CCMS.
- Reset passwords and troubleshoot login/access issues.
- Submit roll-off requests or forms based on site attrition though client specific process within in SLA.
- Other duties as directed by supervisor.
Qualifications
- 90 day+ in current position
- 6 months of call center operations or Workforce experience is a plus
- Must be detail oriented
- Willing to work extended hours and or weekends when needed
- Strong skills in handling constant change
- Work in Harmony with others
- Excellent service skills (timeliness of delivery and quality)
- Experience with Microsoft based technologies
- Willingness to face new challenges daily
- Ability to effectively communicate both verbally and written, with all levels of staff and management
- Strong organizational and time management skills
- Strong interpersonal and customer service skills
What Teleperformance employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Teleperformance
Sourced by ZipRecruiter
Industry
Call centers, it services and health care and social assistance
Company size
10,000+ Employees
Headquarters location
Salt Lake City, UT, US