Quality Analyst
Toronto, ON · Hybrid
Teleperformance is a leading provider of customer experience management, offering premier ... Quality Assurance Analyst I Advertised as : Quality Analyst Location: Toronto Office (Eglinton East ...
60 Teleperformance Usa Quality Assurance Analyst Jobs Hiring Near You
Quality Analyst
Toronto, ON · Hybrid
Teleperformance is a leading provider of customer experience management, offering premier ... Quality Assurance Analyst I Advertised as : Quality Analyst Location: Toronto Office (Eglinton East ...
Quality Analyst
Toronto, ON · Hybrid
Teleperformance is a leading provider of customer experience management, offering premier ... Build out appropriate QA-metric tracking systems and dashboards for regular review and analysis
Quality Analyst
Toronto, ON · Hybrid
Teleperformance is a leading provider of customer experience management, offering premier ... Build out appropriate QA-metric tracking systems and dashboards for regular review and analysis
Quality Analyst
Toronto, ON · Hybrid
CA$51K/yr
Teleperformance is a leading provider of customer experience management, offering premier ... At least 2 years of work experience in Quality Assurance in a B2B sales environment * At least 1 ...
Quality Analyst
Toronto, ON · Hybrid
CA$51K/yr
Teleperformance is a leading provider of customer experience management, offering premier ... At least 2 years of work experience in Quality Assurance in a B2B sales environment * At least 1 ...
Quality Analyst
Toronto, ON · Hybrid
Teleperformance is a leading provider of customer experience management, offering premier ... QA Leads to execute on their daily rhythms, manage the accountability systems for those daily ...
Quality Analyst
Toronto, ON · Hybrid
Teleperformance is a leading provider of customer experience management, offering premier ... QA Leads to execute on their daily rhythms, manage the accountability systems for those daily ...
Quality Assurance CSAT calibration process with clients, monitoring services and the operation * Ensure value added CSAT analytics, methods and practices are provided to operation * Client ...
Quality Assurance CSAT calibration process with clients, monitoring services and the operation * Ensure value added CSAT analytics, methods and practices are provided to operation * Client ...
Quality Assurance CSAT calibration process with clients, monitoring services and the operation * Ensure value added CSAT analytics, methods and practices are provided to operation * Client ...
Quality Assurance CSAT calibration process with clients, monitoring services and the operation * Ensure value added CSAT analytics, methods and practices are provided to operation * Client ...
Business Analyst
Toronto, ON · Hybrid
CA$54K/yr
Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations ... Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have ...
Business Analyst
Toronto, ON · Hybrid
CA$54K/yr
Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations ... Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have ...
B2B Sales Supervisor
Toronto, ON · On-site +1
CA$60K/yr
Teleperformance is a leading provider of customer experience management, offering premier ... Working with our training, learning teams, & QA team to support ongoing development and progression ...
B2B Sales Supervisor
Toronto, ON · On-site +1
CA$60K/yr
Teleperformance is a leading provider of customer experience management, offering premier ... Working with our training, learning teams, & QA team to support ongoing development and progression ...
Program Manager
Toronto, ON · Hybrid
Teleperformance is a leading provider of customer experience management, offering premier ... Provide performance analysis and data-driven insights for the Security Global and TRAD NorAm ...
Posted today
Program Manager
Toronto, ON · Hybrid
Teleperformance is a leading provider of customer experience management, offering premier ... Provide performance analysis and data-driven insights for the Security Global and TRAD NorAm ...
Posted today
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Contact Center Manager
Toronto, ON · Hybrid
... quality targets are achieved according to budget, using Teleperformance standards that are ... Prepares/reviews financial and/or operational analysis and reports on a daily/weekly/monthly basis.
Contact Center Manager
Toronto, ON · Hybrid
... quality targets are achieved according to budget, using Teleperformance standards that are ... Prepares/reviews financial and/or operational analysis and reports on a daily/weekly/monthly basis.
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance is a leading provider of customer experience management, offering premier ... Collaborate with your team to achieve high-quality service standards * Demonstrates passion for ...
Teleperformance Jobs Information
Do workers at Teleperformance get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
90% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
Does Teleperformance pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
At Teleperformance, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
Do part-time workers get paid time off at Teleperformance?
Most people who work part-time get paid time off.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
Is the health insurance from Teleperformance affordable enough for their workers?
Only some people say the health insurance costs are okay.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Teleperformance?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
96% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.
- 46% of people with changing schedules find out their shifts one week or less ahead of time.
- 26% of people with changing schedules find out their shifts two weeks ahead of time.
- 7% of people with changing schedules find out their shifts three weeks ahead of time.
- 21% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Teleperformance worry about hours?
Most people don’t worry about getting enough hours.
75% of people report they don’t worry about getting enough hours.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
75% of people report they don’t worry about getting enough hours.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
Do Teleperformance workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 123 people who took the Breakroom Quiz between November 2024 and August 2026.
55% report that they don’t have enough control over which shifts they work.
Based on data from 123 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it for Teleperformance workers to change shifts?
Most people find it hard to change shifts.
72% of people report that it’s hard to change shifts if they need to.
Based on data from 96 people who took the Breakroom Quiz between November 2024 and August 2026.
72% of people report that it’s hard to change shifts if they need to.
Based on data from 96 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to get time off at Teleperformance?
Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and July 2026.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and July 2026.
Do Teleperformance managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
Do jobs at Teleperformance spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 124 people who took the Breakroom Quiz between November 2024 and August 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 124 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to take sick days at Teleperformance?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
Is a Teleperformance job good for students?
Most students say this is a bad place to work if you’re studying.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at Teleperformance good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Teleperformance feel treated with respect by their managers?
Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
77% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Teleperformance get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at Teleperformance?
Most people feel stressed here.
76% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
76% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Teleperformance enjoy their jobs?
Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
57% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Teleperformance recommend working with their team?
Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Teleperformance?
Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
43% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Teleperformance?
Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think Teleperformance’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Teleperformance is doing?
Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Quality Assurance Analyst jobs?
What are the most popular jobs at Teleperformance Usa?
Teleperformance rating
5.5
Based on 189 frontline employees who took The Breakroom Quiz
45th of 72 rated call and contact centers
Job description
Join Teleperformance - Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Job Role & Profile: Quality Assurance Analyst I
Advertised as : Quality Analyst
Location: Toronto Office (Eglinton East , Toronto)- Onsite
Reports to: Quality Assurance Team Lead / Manager
Contract: Regular, Full-time
Education: College Diploma / Degree
Travel Requirements: No
For existing vacancy: Yes
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins.
About the job:
We are seeking a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the quality of processes, products, or services. The Quality Analyst will ensure compliance with company standards, identify areas for improvement, and work closely with cross-functional teams to enhance overall performance and customer satisfaction.
Salary: Base pay of CAD 22/hour.
Responsibilities: (may perform other duties as requested not specifically addressed in this document)
To audit each type of transactions for the given process as per the process/customers guidelines
Understand the process and use knowledge improvement aids to engage as a subject matter expert
Report quality scores for each process on daily /weekly and monthly basis
Participate actively in improvement initiative driven by quality function
Manage QA work in line with BEST Quality Framework
Participate in the calibration process with fellow QAs under leadership of QTL, client on regular appropriate intervals.
Conduct analysis for errors and provide process insights on improvements.
Job Requirements:
At least a Vocational Diploma/Short Course Certificate, Bachelor's/ College Degree in any field
Team player with great attention to details and ability to drive impactful insights
Effective facilitation skills in client and staff meetings
Required Skills:
Exceptional interpersonal and motivational skills
Experience working as a Quality Assurance is preferred.
Knowledge of BPO voice and back office performance metrics.
Excellent computer skills, including but not limited to MS Office and G Suite
Effective decision-making skills
Ability to provide constructive feedback and identify opportunities for coaching
Solid understanding of workflow and Salesforce.
Competencies:
Delivers Customer Service
Solves Problems
Communicates Effectively
Supports Colleague Development
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid9weeksoftrainingand nestingwhich consists of3weeks ofclassroomtraining,2 weeksofapplied learning,4weeks ofticketing(nesting), and 2weeks ofannual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Location
Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton, Toronto.
Onsite setup, product training will be provided.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
What Teleperformance employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Teleperformance
Sourced by ZipRecruiter
Industry
Call centers, it services and health care and social assistance
Company size
10,000+ Employees
Headquarters location
Salt Lake City, UT, US