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Teleperformance
Teleperformance

69 Teleperformance Usa Data Analyst Jobs Hiring Near You

Teleperformance

Business Analyst

Toronto, ON · On-site +1

CA$47K/yr

Teleperformance is a leading provider of customer experience management, offering premier ... This roleis responsible foranalyzing data,identifyingopportunities for improvement, and ...

Teleperformance

Quality Analyst

Toronto, ON · Hybrid

Teleperformance is a leading provider of customer experience management, offering premier ... The QI Lead is a key connector between data, field execution, and behavior change. Key ...

Teleperformance

Business Analyst

Toronto, ON · Hybrid

CA$54K/yr

Teleperformance is a leading provider of customer experience management, offering premier ... Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and ...

Teleperformance

Sales Coach

Toronto, ON · Hybrid

CA$70K - CA$100K/yr

Utilize tools and data analytics to assess training impact and iterate improvements. Requirements ... Teleperformance welcomes and encourages applications from people with disabilities. Accommodations ...

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier ... Responsible for accurate data input using prescribed applications * Exceptional call handling soft ...

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier ... Responsible for accurate data input using prescribed applications * Exceptional call handling soft ...

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier ... Responsible for accurate data input using prescribed applications * Exceptional call handling soft ...

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier ... Responsible for accurate data input using prescribed applications * Exceptional call handling soft ...

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier ... Responsible for accurate data input using prescribed applications * Exceptional call handling soft ...

Teleperformance

Teleperformance is a leading provider of customer experience management, offering premier ... Responsible for accurate data input using prescribed applications * Exceptional call handling soft ...

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Teleperformance Jobs Information

Do workers at Teleperformance get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Teleperformance pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

At Teleperformance, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.

Do part-time workers get paid time off at Teleperformance?

Most people who work part-time get paid time off.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Teleperformance affordable enough for their workers?

Only some people say the health insurance costs are okay.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Teleperformance?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Teleperformance worry about hours?

Most people don’t worry about getting enough hours.
75% of people report they don’t worry about getting enough hours.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Teleperformance workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 123 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for Teleperformance workers to change shifts?

Most people find it hard to change shifts.
72% of people report that it’s hard to change shifts if they need to.
Based on data from 96 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at Teleperformance?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Teleperformance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at Teleperformance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 124 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at Teleperformance?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Teleperformance job good for students?

Most students say this is a bad place to work if you’re studying.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Teleperformance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Teleperformance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Teleperformance get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Teleperformance?

Most people feel stressed here.
76% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Teleperformance enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Teleperformance recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Teleperformance?

Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Teleperformance?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Teleperformance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Teleperformance is doing?

Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Data Analyst jobs?

What are the most popular jobs at Teleperformance Usa?

Business Analyst

Teleperformance

Toronto, ON • On-site, Remote

CA$47K/yr

Full-time

Medical, Dental, PTO

Re-posted 19 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

46th of 72 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Business Analyst plays a critical role inoptimizingcall center operations. This roleis responsible foranalyzing data,identifyingopportunities for improvement, and collaborating with cross-functional teams to implement solutions that enhance operational efficiency and customer satisfaction.

Responsibilities

Data Analysis

  • Collects, analyzes, and interprets call center data, including call volume, average handle time, and customer satisfaction scores.

  • Identifiestrends, root causes of issues, and areas for performance and process improvement.

  • Ensures data accuracy and consistency to support informed decision-making.

Process Improvement

  • Works closely with call center managers and agents to document and map current workflows.

  • Identifiesprocess gaps and operational bottlenecksimpactingefficiency and customer experience.

  • Develops and recommends strategies to streamline processes and reduce operational costs.

Performance Reporting

  • Creates,maintains, and presents regular reports and dashboards for leadership.

  • Providesactionable insights and clear recommendations to improve key performance indicators (KPIs).

  • Supports leadership with data-driven analysis to guide operational and strategic decisions.

Technology & Systems

  • Acts as a liaison between the call center and the IT team.

  • Identifiessystem enhancements, new software requirements, and bug fixes to improve agent productivity and data accuracy.

  • Supports testing, validation, and implementation of system changes.

Project Management

  • Leads small to medium-sized projects from ideation through implementation.

  • Ensuressolutions are delivered smoothly, on time, and aligned with businessobjectives.

  • Coordinates with stakeholders to manage requirements, timelines, and outcomes.

Preferred Skills

  • Proven experience as a Business Analyst, preferably within a call center or customer service environment.

  • Strong analytical and problem-solving skills with high attention to detail.

  • Proficiencyin data analysis tools such as Microsoft Excel, SQL, and business intelligence platforms including Tableau or Power BI.

  • Excellent verbal and written communication skills with the ability to present complex data clearly and concisely.

  • Strong collaboration skills with the ability to work effectively with cross-functional teams.

Critical Competencies

  • Solves Problems

  • Communicates Effectively

  • Demonstrates Analytical Thinking

  • Collaborates Across Teams

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid5weeks trainingand nesting,4 weeks ticketing,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $47,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

What Teleperformance employees say

Pay

Benefits

Hours and flexibility

Workplace

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