ZipRecruiter

Log In

TEKsystems
TEKsystems

99 Teksystems Help Desk Analyst Jobs Hiring Near You

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Virginia, IL · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Mindlance

Help Desk Analyst

Richmond, VA · On-site

$24 - $34/hr

Job Title: Help Desk Analyst Job Category: Banking Industry: Banking - Financial Services Job Location: Richmond, VA Top 3/5 Skills: Mortgage, Customer Support, Loan processing, Phone Analyst Min ...

New

Mindlance

Help Desk Analyst

Richmond, VA · On-site

$24 - $34/hr

Job Title: Help Desk Analyst Job Category: Banking Industry: Banking - Financial Services Job Location: Richmond, VA Top 3/5 Skills: Mortgage, Customer Support, Loan processing, Phone Analyst Min ...

New

Agile Defense

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA Compensation: $19.75 - $24.75 / hour Description Are you seeking a career where you can foster a positive ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Service Desk Analyst (100% Remote) We're hiring Service Desk Analysts to provide Tier 1-Tier2 ... About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

CAI

Help Desk Analyst

Trenton, NJ · On-site

$28 - $32/hr

Help Desk Analyst Req number: R8379 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 ...

TEKsystems

Help Desk Analyst | Tier 1 Support

Columbus, IN · On-site

$23 - $25/hr

Skills Help desk support, Customer service, Phone support Top Skills Details Help desk support ... About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to ...

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Analyst Location: In-person - SAWS HQ Type: Part-time (32 hours per week) Start Date: ASAP End Date: 12/31/2026 Job Summary The Help Desk Analyst is responsible for providing first level ...

previous pagenext page

Showing results 41-60

All JobsTeksystems JobsTeksystems Help Desk Analyst Jobs

TEKsystems Jobs Information

What other companies are hiring for Help Desk Analyst jobs?

What are the most popular jobs at Teksystems?

What are the most popular categories at Teksystems?

Infographic showing various Help Desk Analyst job openings at Teksystems in the United States as of September 2026, with employment types broken down into 11% Full Time, and 89% Contract. Highlights an 74% Physical, 12% Hybrid, and 14% Remote job distribution.

Help Desk Analyst

Quantico, VA • On-site

Agile Defense
IT Services • 201 - 500 employees
Learn more about Agile Defenseexternal

$70K - $77K/yr

Full-time

Re-posted 9 days ago

Job description

About Agile Defense
 
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
 
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.

Requisition #: 1820
Job Title: Help Desk Analyst
Location: Quantico, VA
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)
Job Description
The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role involves managing incidents, problems, and service requests, collaborating with users and IT teams for both unclassified and classified equipment. T
 
he candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure.
 
DUTIES 
  • Provide service desk support to all customer IT groups for both unclassified and classified services. Monitor and respond to support requests submitted through various channels-including phone, email, and the ticketing system-ensuring timely tracking, documentation, and resolution of incidents.
  • Collaborate with IT team members to escalate complex technical issues. Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes.
  • Coordinate with the Customer's Representatives to resolve events, incidents and problems in accordance with the Event Management, Incident Management and Problem Management processes such as anomalies that affect more than one user.
  • Collaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies.
  • Verify resolution with the customer before closing the ticket and provide a comprehensive Post-Incident Report detailing the cause of the service outage, corrective actions taken, and any required follow-up steps.
  • Generate, publish, and maintain historical data for weekly and monthly Service Desk performance metrics on a government-designated website.
  • Additionally, compile and report this information as part of the Weekly and Monthly In-Progress Reviews. Recommend improvements to existing processes and procedures to enhance efficiency, effectiveness, and overall service quality. 
Education and Background
  • IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)
  • ITILv4 (desired)
Years of Experience
A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
Required Skills
  • A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
  • Demonstrated strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users. 
  • Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System. 
Working Condtitions
  • Environmental Conditions: General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.
  • Work is generally performed within an office environment, with standard office equipment available. Contractor site with 0-10% travel possible. Possible off-hours work to support releases and outages. 
  • Strength Demands: 10 lbs. maximum lifting, occasional lift/carry of small articles.
  • Physical Requirements: Occasional standing; frequently walking and sitting. Regular use of hand and finger dexterity. Occasional climbing balancing, bending, stooping, kneeling or crawling. Regular communication. Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard. 
$70,000 - $77,000 a year
Our Core Values
 
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 
 
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
 
  • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
  • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
  • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
  • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
  • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
  • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply