64 Teksystems User Experience Researcher Jobs Hiring Near You

Description

The Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment.

Responsibilities And Duties:

Both Roles System Analysis and Design:

Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.

Create and maintain specifications, decision logs, and design documents for clear traceability and change control.

Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

Project Management:

Manage smaller projects related to system implementations and upgrades.

Strong knowledge with various project management approaches, e.g. waterfall, agile.

Ability to lead project teams in project methodology.

Training and Documentation:

Create and maintain comprehensive documentation for system configurations and processes.

Mentor junior analysts and provide guidance on best practices.

Application Build RoleApplication Build, Configuration, and Deployment:

Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.

Maintain environment parity and adhere to change management and build naming conventions.

Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.

Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.

Coordinate release management, environment moves, and downtime procedures for upgrades and patches.

Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.

Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis.

Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).

Integration and Data Management:

Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.

Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.

Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:

Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.

Embed privacy/security controls, including sensitive record handling and audit trails.

Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

Application Training Role Curriculum Management:

Design and implement customized training programs aligned with organizational strategy and operational goals

Oversee maintenance, enhancement, and governance of the CareConnect curriculum

Ensure curriculum accuracy, consistency, and alignment with organizational priorities

Incorporate learner and stakeholder feedback into ongoing curriculum improvements

Oversee the build, maintenance, and readiness of training environments

Ensure clear and timely communication related to system releases and upgrades

Request/Incident Management:

Manage end user training related requests and incidents with professionalism and efficiency

Evaluate, prioritize, assign, and resolve requests within established service expectations

Document incidents and resolutions to support a comprehensive knowledge base

Collaborate with IT and operational partners to identify trends and implement preventative improvements

Refine support processes to enhance service quality and user experience

Minimum Qualifications:

Bachelor's Degree

Additional Job Description:

• Degree in computer science, Information Technology, Healthcare Administration, or a related field.

• Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.

• In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.

Additional Skills & Qualifications

Genomics, Research, abridge important with future projects in pipeline. Ambient upgrade, Schedule orders & oncology, and OR research Medicaid attestation.

Beacon + Ambulatory are crucial, knowledge of research is important.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Columbus, OH.

The pay range for this position is $75.00 - $85.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.