60 Stride Customer Success Manager Jobs Hiring Near You

At STRIDE Community Health Center, we're dedicated to more than just providing healthcare, we're committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado's largest Federally Qualified Health Centers, we provide comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—to individuals and families throughout the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you're passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives, including your own, STRIDE is the place for you.

Schedule: Monday-Friday, 40 hours/week (clinic hours are 7:00AM - 5:30PM)

Location: Peoria Clinic

Pay: We offer a competitive hourly range of $20.67 - $24.03, depending on your experience.

General Purpose: As a vital member of the care team, Care Coordinators support the organization's quality and value-based care efforts through coordination of internal and external services, referral management, and basic health education interventions.

Essential Duties/Position Responsibilities:

• Coordinates internal and external services for patients in collaboration with the care team.
• Utilizes evidence-based screening tools to identify and document social determinants of health (SDH) and health-related social needs (HRSN) and provides resources and referrals to internal and external partners best equipped to address identified barriers.
• Knows and maintains the database of community resources available to STRIDE's patient population.
• Documents and communicates in a "closed loop" fashion with both patient and care team from initial interaction to closure of the episode or completion of goals.
• Conducts patient interaction(s) with respect, collaboration, and confidentiality utilizing basic principles of motivational interviewing when appropriate.
• Provides basic health education using evidence-based educational resources from nationally recognized sources or the Electronic Health Record and refers patients to appropriate internal or external resources for further education and support when indicated.
• Manages internal and external referrals in accordance with organization policies, procedures, and standards including maintenance of the referral partner database, referral processing, follow-up with external agencies and providers to "close the loop", retrieving and indexing reports.
• Contributes to population health efforts including targeted outreach and scheduling of patients based on specific criteria such as the presence of a chronic condition, wellness visit due, preventative health needs, recent emergency department or hospital visit, or at provider/organization request.
• Follows departmental standard workflows.
• Supports quality improvement activities including those informed by external partners, payors, accreditors, and regulators as assigned.
• Completes all other duties as assigned.

Requirements:

STRIDE Values:

• Community: All are welcome at STRIDE - our patients are the center of our work.
• Trust: Our patients feel safe, empowered, and supported.
• Value: We respond to patients' needs by providing effective, affordable care.
• Compassion: We treat patients with kindness, empathy, and dignity.

Education and Experience:

• Required: High school diploma or GED.
• Required: Active BLS certification.
• Required: At least 1 year of direct or indirect support of patient care or related experience.
• At least 1 year of experience in a community health or Federally Qualified Health Center setting is preferred.

Knowledge, Skills and Abilities:

• Additional language proficiency highly desired.
• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to respond to the needs and concerns of the full range of STRIDE's diverse patient population effectively and sensitively.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information.
• Ability to discern information from others in a variety of formats and communicate information to others in a manner that helps them understand instruction.
• Ability to work independently in a manner that ensures accuracy and efficiency.
• Ability to demonstrate empathy with potential cultural and diversity dynamics.
• Ability to utilize advanced customer service skills, including the ability to diffuse upset patients.

Miscellaneous Requirements:

• COVID-19 Vaccination
• Annual Influenza Vaccination

At STRIDE Community Health Center, we value a strong and collaborative work environment. To ensure a successful integration into our team, we implement a 90-day probationary period for all new employees. This timeframe is designed to evaluate performance and assess cultural alignment within our organization. It offers both the employee and the employer the opportunity to determine if the role is a mutual fit, promoting long-term success and satisfaction in your career with us. Join our dedicated team and contribute to our mission of providing quality health care to our community!

Pay Information: We offer a competitive hourly range of $20.67 - $24.03, depending on your experience.

This range reflects STRIDE's good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Why STRIDE?

Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including:

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

STRIDE conducts background checks, including criminal history, education, license and certification.

STRIDE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed.

Health and Safety Commitment: To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.

Application submission closing date: Applicants will be considered until the position is filled.