The role Performance Management is one of the most important ways SoFi reinforces its culture ... success-ensuring our approach to performance continues to evolve alongside the business and ...
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43 Sofi Customer Success Manager Jobs Hiring Near You
The role Performance Management is one of the most important ways SoFi reinforces its culture ... success-ensuring our approach to performance continues to evolve alongside the business and ...
New
The role Performance Management is one of the most important ways SoFi reinforces its culture ... Demonstrated success designing and leading enterprise performance management programs in a complex ...
The role Performance Management is one of the most important ways SoFi reinforces its culture ... Demonstrated success designing and leading enterprise performance management programs in a complex ...
Senior Manager, Relay Business
New York, NY ยท On-site
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
Senior Manager, Relay Business
New York, NY ยท On-site
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
Credit Strategy Manager
San Francisco, CA ยท On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Credit Strategy Manager
San Francisco, CA ยท On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Credit Strategy Manager
San Francisco, CA ยท On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Credit Strategy Manager
San Francisco, CA ยท On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
... SoFi members and new customers to help them build and improve their financial futures using SoFi ... Work with management and product teams to continuously improve operational processes and technical ...
... SoFi members and new customers to help them build and improve their financial futures using SoFi ... Work with management and product teams to continuously improve operational processes and technical ...
... SoFi members and new customers to help them build and improve their financial futures using SoFi ... Work with management and product teams to continuously improve operational processes and technical ...
... SoFi members and new customers to help them build and improve their financial futures using SoFi ... Work with management and product teams to continuously improve operational processes and technical ...
The Team The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences ... You will collaborate across several product areas alongside product managers, engineers, and ...
The Team The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences ... You will collaborate across several product areas alongside product managers, engineers, and ...
Senior Credit Manager
San Francisco, CA ยท On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA ยท On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Home Loans Member Advocate
Charlotte, NC ยท On-site
You will utilize your customer service and sales skills to make outbound calls to existing SoFi ... Work with management to create, optimize, and evolve retention strategies to keep clients in the ...
Home Loans Member Advocate
Charlotte, NC ยท On-site
You will utilize your customer service and sales skills to make outbound calls to existing SoFi ... Work with management to create, optimize, and evolve retention strategies to keep clients in the ...
Senior Credit Manager
San Francisco, CA ยท On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA ยท On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Experience building developer-first financial platforms or serving fintech/platform customers ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Experience building developer-first financial platforms or serving fintech/platform customers ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
The Team The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences ... You will collaborate across several product areas alongside product managers, engineers, and ...
The Team The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences ... You will collaborate across several product areas alongside product managers, engineers, and ...
Senior Credit Manager
San Francisco, CA ยท On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA ยท On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Retail Production Assistant
Frisco, TX ยท On-site
Retail Production Assistant SoFi is seeking a proactive, high-energy Production Assistant to serve ... Pipeline Management: Run Desktop Underwriter (DU), stack files for submission, and proactively ...
Retail Production Assistant
Frisco, TX ยท On-site
Retail Production Assistant SoFi is seeking a proactive, high-energy Production Assistant to serve ... Pipeline Management: Run Desktop Underwriter (DU), stack files for submission, and proactively ...
The role We are looking for a Staff Backend Engineer to help build the next generation of SoFi ... Develop services supporting wallet lifecycle management and blockchain interactions * Improve ...
The role We are looking for a Staff Backend Engineer to help build the next generation of SoFi ... Develop services supporting wallet lifecycle management and blockchain interactions * Improve ...
Staff Fraud Analyst
New York, NY ยท On-site
... customer experience. By joining SoFi, you'll become part of a forward-thinking company that is ... Experience managing risk-decisioning strategies and mitigating losses in debit card fraud ...
Staff Fraud Analyst
New York, NY ยท On-site
... customer experience. By joining SoFi, you'll become part of a forward-thinking company that is ... Experience managing risk-decisioning strategies and mitigating losses in debit card fraud ...
Branch Operations Supervisor
Sacramento, CA ยท On-site
Process customer transactions and account maintenance, including new account opening. * Manage ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Branch Operations Supervisor
Sacramento, CA ยท On-site
Process customer transactions and account maintenance, including new account opening. * Manage ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
... of SoFi's Direct Mail program by partnering closely with Marketing Data Science Marketing Data Science with precision and efficiency. This is not a traditional project management role. Success ...
... of SoFi's Direct Mail program by partnering closely with Marketing Data Science Marketing Data Science with precision and efficiency. This is not a traditional project management role. Success ...
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Job description
The role
Performance Management is one of the most important ways SoFi reinforces its culture, develops talent, and drives business results. We're looking for a Principal Program Manager to own the strategy, design, and evolution of SoFi's enterprise Performance Management programs. This role will serve as the company's subject matter expert and thought partner for performance management, partnering closely with senior People leaders to ensure our programs enable a high-performing, growth-oriented culture. This is more than program management; you'll continuously improve the employee and manager experience, influence enterprise talent strategy, and ensure our performance programs evolve alongside the needs of the business. This role will shape how employees receive feedback, grow their careers, and contribute to the company's success-ensuring our approach to performance continues to evolve alongside the business and reinforces the high-performance culture that defines SoFi.
What you'll do
Own Enterprise Performance Management
- Lead the strategy, design, governance, and execution of SoFi's enterprise performance management programs, including annual employee performance, executive performance, and semi-annual scorecard processes.
- Establish a long-term roadmap that evolves how SoFi sets goals, delivers feedback, evaluates performance, and recognizes results.
- Ensure performance programs reinforce accountability, development, differentiation, and business performance.
Improve the Employee and Manager Experience
- Continuously evaluate program effectiveness using employee feedback, operational metrics, and business insights.
- Design improvements that simplify processes, strengthen manager capability, and improve adoption across the organization.
- Guide the broader Talent Development team to develop manager enablement resources that improve the quality and consistency of performance conversations.
Partner Across the Enterprise
- Serve as the strategic partner for HR Business Partners, Compensation, HR Technology, Internal Communications, and senior business leaders.
- Influence cross-functional decisions that improve the effectiveness of enterprise talent programs.
- Partner closely with Talent Development to ensure performance management integrates with manager development, career growth, and learning strategies.
Lead Through Influence
- Drive enterprise initiatives without direct people management responsibility.
- Coach stakeholders, build alignment, and influence senior leaders across the organization.
- Stay current on external trends and bring innovative thinking to how SoFi approaches performance and talent management.
What you'll need
- 10+ years of experience in Performance Management, Talent Management, Organizational Development, HR Consulting, or related disciplines.
- Demonstrated success designing and leading enterprise performance management programs in a complex organization.
- Strong expertise in organizational effectiveness, change management, and talent strategy.
- Experience leading complex cross-functional initiatives with executive stakeholders.
- Exceptional consulting, communication, facilitation, and influence skills.
- Strong analytical mindset with the ability to use data and insights to improve program outcomes.
- Experience partnering with Compensation, HR Technology, and HR Business Partners to deliver enterprise talent solutions.
About SoFi
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011