Oversee Inquiry Disputes execution and success * Manage, execute and deliver results on QA findings ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
New
49 Sofi Customer Success Manager Jobs Hiring Near You
Oversee Inquiry Disputes execution and success * Manage, execute and deliver results on QA findings ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
New
Senior Product Manager, Operations
Seattle, WA · On-site
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 ... Define success metrics and rigorously measure business impact, operational efficiency, and platform ...
Senior Product Manager, Operations
Seattle, WA · On-site
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 ... Define success metrics and rigorously measure business impact, operational efficiency, and platform ...
Senior Product Manager, Operations
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 ... Define success metrics and rigorously measure business impact, operational efficiency, and platform ...
Senior Product Manager, Operations
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 ... Define success metrics and rigorously measure business impact, operational efficiency, and platform ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
Member Service Representative
Cottonwood Heights, UT · On-site
$20/hr
Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking ... Proactively share insights with management regarding inquiries, concerns, and or complaints to ...
Member Service Representative
Cottonwood Heights, UT · On-site
$20/hr
Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking ... Proactively share insights with management regarding inquiries, concerns, and or complaints to ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
... SoFi members and new customers to help them build and improve their financial futures using SoFi ... Work with management and product teams to continuously improve operational processes and technical ...
New
... SoFi members and new customers to help them build and improve their financial futures using SoFi ... Work with management and product teams to continuously improve operational processes and technical ...
New
... SoFi members and new customers to help them build and improve their financial futures using SoFi ... Work with management and product teams to continuously improve operational processes and technical ...
... SoFi members and new customers to help them build and improve their financial futures using SoFi ... Work with management and product teams to continuously improve operational processes and technical ...
The Team The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences ... You will collaborate across several product areas alongside product managers, engineers, and ...
The Team The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences ... You will collaborate across several product areas alongside product managers, engineers, and ...
Home Loans Member Advocate
Charlotte, NC · On-site
You will utilize your customer service and sales skills to make outbound calls to existing SoFi ... Work with management to create, optimize, and evolve retention strategies to keep clients in the ...
Home Loans Member Advocate
Charlotte, NC · On-site
You will utilize your customer service and sales skills to make outbound calls to existing SoFi ... Work with management to create, optimize, and evolve retention strategies to keep clients in the ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Staff Technical Program Manager, Security Programs
San Francisco, CA · On-site
$152K - $196K/yr
... SoFi's vulnerability management program-the core pillar of this role-including roadmap planning, execution governance, prioritization frameworks, and measurable success criteria that scale across the ...
Staff Technical Program Manager, Security Programs
San Francisco, CA · On-site
$152K - $196K/yr
... SoFi's vulnerability management program-the core pillar of this role-including roadmap planning, execution governance, prioritization frameworks, and measurable success criteria that scale across the ...
The Team The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences ... You will collaborate across several product areas alongside product managers, engineers, and ...
The Team The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences ... You will collaborate across several product areas alongside product managers, engineers, and ...
Retail Production Assistant
Frisco, TX · On-site
Retail Production Assistant SoFi is seeking a proactive, high-energy Production Assistant to serve ... Pipeline Management: Run Desktop Underwriter (DU), stack files for submission, and proactively ...
Retail Production Assistant
Frisco, TX · On-site
Retail Production Assistant SoFi is seeking a proactive, high-energy Production Assistant to serve ... Pipeline Management: Run Desktop Underwriter (DU), stack files for submission, and proactively ...
The role We are looking for a Staff Backend Engineer to help build the next generation of SoFi ... Develop services supporting wallet lifecycle management and blockchain interactions * Improve ...
New
The role We are looking for a Staff Backend Engineer to help build the next generation of SoFi ... Develop services supporting wallet lifecycle management and blockchain interactions * Improve ...
New
Staff Fraud Analyst
New York, NY · On-site
... customer experience. By joining SoFi, you'll become part of a forward-thinking company that is ... Experience managing risk-decisioning strategies and mitigating losses in debit card fraud ...
Staff Fraud Analyst
New York, NY · On-site
... customer experience. By joining SoFi, you'll become part of a forward-thinking company that is ... Experience managing risk-decisioning strategies and mitigating losses in debit card fraud ...
... SoFi each day. We are looking for an individual with a strong blend of financial services and ... Well developed communication and collaboration skills will be critical to the success of this role ...
... SoFi each day. We are looking for an individual with a strong blend of financial services and ... Well developed communication and collaboration skills will be critical to the success of this role ...
SoFi Jobs Information
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Sofi?
What are the most popular categories at Sofi?
Full-time
Posted 3 days ago
New
Job description
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
Supports Senior Credit Bureau Business Manager to ensure Credit Bureau is a well-managed program. Provide guidance and oversight to the inquiry dispute team to ensure cases are investigated appropriately and feedback is provided. Identify trends and areas for improvement by partnering with quality assurance and credit disputes team lead.
What you'll do:
What you'll need:
Nice to have:
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
Supports Senior Credit Bureau Business Manager to ensure Credit Bureau is a well-managed program. Provide guidance and oversight to the inquiry dispute team to ensure cases are investigated appropriately and feedback is provided. Identify trends and areas for improvement by partnering with quality assurance and credit disputes team lead.
What you'll do:
- Oversee Inquiry Disputes execution and success
- Manage, execute and deliver results on QA findings for inquiry disputes and ensure specialists are following SOPs for intended outcomes
- First point of contact for Inquiry escalations and QA
- Provide suggested SOP updates based on QA observations
- Ensure team is trained on new guidance and aligns with dispute investigations
- Ability to work independently and lead cross-functional teams
- Continual process improvement and change management
- Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies
- Lead and develop disputes team members
- Lead remediation of issues
- Track performance metrics and hold team accountable to established standards
What you'll need:
- Prefer bachelor's degree
- 2+ years of experience in credit bureau reporting, dispute resolution, or a related field
- 2+ years of team management experience with direct reports
- Process improvement experience
- Project management experience
- Knowledge of credit bureau reporting regulations, including FCRA
- Ability to lead and work independently
- Experience working in a regulated industry, such as banking or financial services.
- Ability to multitask in a fast-paced environment
Nice to have:
- Knowledge of industry standards for Metro 2 format
- Experience working with credit bureau reporting systems, such as Metro 2 validation tools or e-OSCAR
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
About SoFi
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011