The role Performance Management is one of the most important ways SoFi reinforces its culture ... success-ensuring our approach to performance continues to evolve alongside the business and ...
39 Sofi Customer Success Manager Jobs Hiring Near You
The role Performance Management is one of the most important ways SoFi reinforces its culture ... success-ensuring our approach to performance continues to evolve alongside the business and ...
The role Performance Management is one of the most important ways SoFi reinforces its culture ... Demonstrated success designing and leading enterprise performance management programs in a complex ...
The role Performance Management is one of the most important ways SoFi reinforces its culture ... Demonstrated success designing and leading enterprise performance management programs in a complex ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
The Role At SoFi, we're building AI capabilities that fundamentally change how our teams operate ... Success in this role requires someone who can translate emerging AI capabilities into scalable ...
The Role At SoFi, we're building AI capabilities that fundamentally change how our teams operate ... Success in this role requires someone who can translate emerging AI capabilities into scalable ...
The Role At SoFi, we're building AI capabilities that fundamentally change how our teams operate ... Success in this role requires someone who can translate emerging AI capabilities into scalable ...
The Role At SoFi, we're building AI capabilities that fundamentally change how our teams operate ... Success in this role requires someone who can translate emerging AI capabilities into scalable ...
Experience building developer-first financial platforms or serving fintech/platform customers ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Experience building developer-first financial platforms or serving fintech/platform customers ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Investment Specialist II
Jacksonville, FL · On-site
As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help ... Work with management and product teams to continuously improve operational processes and technical ...
Investment Specialist II
Jacksonville, FL · On-site
As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help ... Work with management and product teams to continuously improve operational processes and technical ...
As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help ... Work with management and product teams to continuously improve operational processes and technical ...
As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help ... Work with management and product teams to continuously improve operational processes and technical ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Operations Surveillance and Support Specialist
Cottonwood Heights, UT · On-site
$48K - $65K/yr
The Operations Surveillance and Support Specialist proactively contribute to the success of SoFi ... Collaborate with team members and managers to communicate risks and process improvement ...
Senior Operations Surveillance and Support Specialist
Cottonwood Heights, UT · On-site
$48K - $65K/yr
The Operations Surveillance and Support Specialist proactively contribute to the success of SoFi ... Collaborate with team members and managers to communicate risks and process improvement ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Proven analytical skills in conducting sophisticated analysis using customer performance data ...
Senior Operations Surveillance and Support Specialist
Cottonwood Heights, UT · On-site
$48K - $65K/yr
The Operations Surveillance and Support Specialist proactively contribute to the success of SoFi ... Collaborate with team members and managers to communicate risks and process improvement ...
Senior Operations Surveillance and Support Specialist
Cottonwood Heights, UT · On-site
$48K - $65K/yr
The Operations Surveillance and Support Specialist proactively contribute to the success of SoFi ... Collaborate with team members and managers to communicate risks and process improvement ...
... with SoFi's Head of Global Operations and their leadership team. You'll also manage a team of ... success. * Be a Strategic Partner: Work with Operations leaders to shape and implement people ...
... with SoFi's Head of Global Operations and their leadership team. You'll also manage a team of ... success. * Be a Strategic Partner: Work with Operations leaders to shape and implement people ...
... of SoFi's Direct Mail program by partnering closely with Marketing Data Science Marketing Data Science with precision and efficiency. This is not a traditional project management role. Success ...
... of SoFi's Direct Mail program by partnering closely with Marketing Data Science Marketing Data Science with precision and efficiency. This is not a traditional project management role. Success ...
... with SoFi's Head of Global Operations and their leadership team. You'll also manage a team of ... success. * Be a Strategic Partner: Work with Operations leaders to shape and implement people ...
... with SoFi's Head of Global Operations and their leadership team. You'll also manage a team of ... success. * Be a Strategic Partner: Work with Operations leaders to shape and implement people ...
Process customer transactions and account maintenance, including new account opening. * Manage ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Process customer transactions and account maintenance, including new account opening. * Manage ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Staff Fraud Analyst
New York, NY · On-site
... customer experience. By joining SoFi, you'll become part of a forward-thinking company that is ... Experience managing risk-decisioning strategies and mitigating losses in debit card fraud ...
Staff Fraud Analyst
New York, NY · On-site
... customer experience. By joining SoFi, you'll become part of a forward-thinking company that is ... Experience managing risk-decisioning strategies and mitigating losses in debit card fraud ...
The role We are looking for a Staff Backend Engineer to help build the next generation of SoFi ... Develop services supporting wallet lifecycle management and blockchain interactions * Improve ...
The role We are looking for a Staff Backend Engineer to help build the next generation of SoFi ... Develop services supporting wallet lifecycle management and blockchain interactions * Improve ...
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Principal Program Manager, Performance Management
San Francisco, CA • On-site
SoFi
• Finance and Insurance • 1 - 5K employees1,001 - 5,000 employees
Full-time
Posted 24 days ago
Key responsibilities
Own the strategy, design, governance, and execution of SoFi's enterprise performance management programs, including annual employee performance, executive performance, and semi-annual scorecard processes.
Continuously evaluate program effectiveness and design improvements to simplify processes, strengthen manager capability, and improve adoption across the organization.
Serve as a strategic partner to HR and business leaders, influence cross-functional decisions, and coach stakeholders to align performance management initiatives with broader talent strategies.
Job description
The role
Performance Management is one of the most important ways SoFi reinforces its culture, develops talent, and drives business results. We're looking for a Principal Program Manager to own the strategy, design, and evolution of SoFi's enterprise Performance Management programs. This role will serve as the company's subject matter expert and thought partner for performance management, partnering closely with senior People leaders to ensure our programs enable a high-performing, growth-oriented culture. This is more than program management; you'll continuously improve the employee and manager experience, influence enterprise talent strategy, and ensure our performance programs evolve alongside the needs of the business. This role will shape how employees receive feedback, grow their careers, and contribute to the company's success-ensuring our approach to performance continues to evolve alongside the business and reinforces the high-performance culture that defines SoFi.
What you'll do
Own Enterprise Performance Management
- Lead the strategy, design, governance, and execution of SoFi's enterprise performance management programs, including annual employee performance, executive performance, and semi-annual scorecard processes.
- Establish a long-term roadmap that evolves how SoFi sets goals, delivers feedback, evaluates performance, and recognizes results.
- Ensure performance programs reinforce accountability, development, differentiation, and business performance.
Improve the Employee and Manager Experience
- Continuously evaluate program effectiveness using employee feedback, operational metrics, and business insights.
- Design improvements that simplify processes, strengthen manager capability, and improve adoption across the organization.
- Guide the broader Talent Development team to develop manager enablement resources that improve the quality and consistency of performance conversations.
Partner Across the Enterprise
- Serve as the strategic partner for HR Business Partners, Compensation, HR Technology, Internal Communications, and senior business leaders.
- Influence cross-functional decisions that improve the effectiveness of enterprise talent programs.
- Partner closely with Talent Development to ensure performance management integrates with manager development, career growth, and learning strategies.
Lead Through Influence
- Drive enterprise initiatives without direct people management responsibility.
- Coach stakeholders, build alignment, and influence senior leaders across the organization.
- Stay current on external trends and bring innovative thinking to how SoFi approaches performance and talent management.
What you'll need
- 10+ years of experience in Performance Management, Talent Management, Organizational Development, HR Consulting, or related disciplines.
- Demonstrated success designing and leading enterprise performance management programs in a complex organization.
- Strong expertise in organizational effectiveness, change management, and talent strategy.
- Experience leading complex cross-functional initiatives with executive stakeholders.
- Exceptional consulting, communication, facilitation, and influence skills.
- Strong analytical mindset with the ability to use data and insights to improve program outcomes.
- Experience partnering with Compensation, HR Technology, and HR Business Partners to deliver enterprise talent solutions.
About SoFi
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011