You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution. What you'll do: * Provide industry ...
41 Sofi Customer Service Jobs Hiring Near You
You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution. What you'll do: * Provide industry ...
You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution. What you'll do: * Provide industry ...
You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution. What you'll do: * Provide industry ...
We're a next-generation financial services company and national bank using innovative, mobile-first ... Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking ...
We're a next-generation financial services company and national bank using innovative, mobile-first ... Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking ...
Member Service Representative
Cottonwood Heights, UT · On-site
$20/hr
We're a next-generation financial services company and national bank using innovative, mobile-first ... Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking ...
Member Service Representative
Cottonwood Heights, UT · On-site
$20/hr
We're a next-generation financial services company and national bank using innovative, mobile-first ... Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking ...
Home Loans Member Advocate
Charlotte, NC · On-site
You will utilize your customer service and sales skills to make outbound calls to existing SoFi Members and provide the customer with an appropriate resolution/offer that will retain their business.
Home Loans Member Advocate
Charlotte, NC · On-site
You will utilize your customer service and sales skills to make outbound calls to existing SoFi Members and provide the customer with an appropriate resolution/offer that will retain their business.
You will utilize your customer service and sales skills to make outbound calls to existing SoFi Members and provide the customer with an appropriate resolution/offer that will retain their business.
You will utilize your customer service and sales skills to make outbound calls to existing SoFi Members and provide the customer with an appropriate resolution/offer that will retain their business.
Mortgage Production Assistant
Frisco, TX · On-site
... passion for customer service. What you'll do: * The Production Assistant pulls and analyzes ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Production Assistant
Frisco, TX · On-site
... passion for customer service. What you'll do: * The Production Assistant pulls and analyzes ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Loan Coordinator
Charlotte, NC · On-site
... customer service to our borrowers. This is accomplished by reviewing the loan file to ensure all ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Loan Coordinator
Charlotte, NC · On-site
... customer service to our borrowers. This is accomplished by reviewing the loan file to ensure all ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Processor
Charlotte, NC · On-site
$39K - $53K/yr
Provide excellent customer service and drive an overall exceptional customer experience using ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Processor
Charlotte, NC · On-site
$39K - $53K/yr
Provide excellent customer service and drive an overall exceptional customer experience using ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
New Account Specialist
Sacramento, CA · On-site
Customer Service: * Provides excellent customer service by handling customer requests competently ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
New Account Specialist
Sacramento, CA · On-site
Customer Service: * Provides excellent customer service by handling customer requests competently ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Coach
Frisco, TX · On-site
... customer service experience * Centralized sales experience or processing center management ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Coach
Frisco, TX · On-site
... customer service experience * Centralized sales experience or processing center management ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Loan Originator
Frisco, TX · On-site
Improve upon and refine sales and customer service knowledge and techniques via ongoing training ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Mortgage Loan Originator
Frisco, TX · On-site
Improve upon and refine sales and customer service knowledge and techniques via ongoing training ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Senior Product Manager, Operations
Seattle, WA · On-site
$144K - $190K/yr
Experience working on self-service, customer support, agent tooling products, or omnichannel ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Senior Product Manager, Operations
Seattle, WA · On-site
$144K - $190K/yr
Experience working on self-service, customer support, agent tooling products, or omnichannel ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
SoFi is a next-generation financial services company dedicated to helping members achieve their ... customer-focused communication skills are required for impact on interaction with customers • ...
SoFi is a next-generation financial services company dedicated to helping members achieve their ... customer-focused communication skills are required for impact on interaction with customers • ...
Staff Fraud Analyst
New York, NY · On-site
... customer experience. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup ...
Staff Fraud Analyst
New York, NY · On-site
... customer experience. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup ...
Teller
Sacramento, CA · On-site
$17 - $21.25/hr
Customer Service * Provides excellent customer service by handling customer requests competently ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Teller
Sacramento, CA · On-site
$17 - $21.25/hr
Customer Service * Provides excellent customer service by handling customer requests competently ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
Senior Product Manager, Operations
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 ... Experience working on self-service, customer support, agent tooling products, or omnichannel ...
Senior Product Manager, Operations
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 ... Experience working on self-service, customer support, agent tooling products, or omnichannel ...
... services every SoFi product depends on. Combined these two platforms are the single sources of ... The Team You Will Join The Digital Identity group owns customer identity, relationships, access ...
... services every SoFi product depends on. Combined these two platforms are the single sources of ... The Team You Will Join The Digital Identity group owns customer identity, relationships, access ...
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
New
SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping ... Strong focus on customer experience and insights * Excellent written and oral communicator What it ...
New
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Job description
The role
As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution.
What you'll do:
- Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)
- Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment and credit card products
- Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled
- Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries
- Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right
- Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries
- Meet or exceed specific performance metrics designed to measure the core responsibilities of the role
- Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies
- Expand the scope of your primary role to support other lines of business based on business needs
- Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers
- Problem solves and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns
- Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met
- Proactively follow up on outstanding issues with internal functional areas and with external clients.
- Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards
What you'll need:
- Previous customer service experience, preferably in a similar industry or Call Center environment
- Strong verbal and written communication skills
- Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment
- Active listening skills to understand customer needs and provide effective solutions
- Basic computer skills with solid proficiency in Google Suite
- Empathy and patience in dealing with customer inquiries and concerns
- Ability to handle high-stress situations and irate customers with professionalism
- Willingness to learn and stay updated on company policies, products, and services
- Adaptability to handle a variety of customer queries and requests
- Time management and organizational skills to handle multiple inquiries simultaneously
- Ability to work days, evenings, and nights. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST/ Friday 6:00 AM -6:00 PM MST
- Experience handling high-volume transactions across multiple channels of communication
- High school diploma or GED required
- Must successfully pass FINRA fingerprint background check
- Ability to attend onsite training if required - 6 weeks of training may be in office
- Salt Lake City office only (located in Cottonwood Heights)
- Hourly pay $20.00
About SoFi
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011