The Director of Operations Learning & Development will lead the build-out of a modern, scalable learning ecosystem at SoFi. This leader ensures every Operations employee is equipped with the ...
20 Sofi Operations Jobs Hiring Near You
The Director of Operations Learning & Development will lead the build-out of a modern, scalable learning ecosystem at SoFi. This leader ensures every Operations employee is equipped with the ...
Senior Product Manager, Operations
Seattle, WA · On-site
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 financial institution. We're seeking an experienced Senior Product Manager, Operations to own the ...
Senior Product Manager, Operations
Seattle, WA · On-site
$144K - $190K/yr
The Role At SoFi, we're on a mission to help our members get their money right and become a Top 10 financial institution. We're seeking an experienced Senior Product Manager, Operations to own the ...
This includes the IT Infrastructure DevOps, Security and SRE teams. You have a deep understanding ... You are responsible for the reliability, scalability, sustainability, and efficiency of SoFi ...
New
This includes the IT Infrastructure DevOps, Security and SRE teams. You have a deep understanding ... You are responsible for the reliability, scalability, sustainability, and efficiency of SoFi ...
New
Problem solve any operational or technical issues pertaining to SoFi Invest products * Perform ongoing monitoring of member accounts with attention to detail and accuracy * Work with SoFi's custodial ...
Problem solve any operational or technical issues pertaining to SoFi Invest products * Perform ongoing monitoring of member accounts with attention to detail and accuracy * Work with SoFi's custodial ...
This includes the IT Infrastructure DevOps, Security and SRE teams. You have a deep understanding ... You are responsible for the reliability, scalability, sustainability, and efficiency of SoFi ...
New
This includes the IT Infrastructure DevOps, Security and SRE teams. You have a deep understanding ... You are responsible for the reliability, scalability, sustainability, and efficiency of SoFi ...
New
In this role you will lead the strategy, operations and execution across a x-functional Relay Team, which is a top driver of growth and engagement for SoFi and a key contributor to SoFi's strategy to ...
In this role you will lead the strategy, operations and execution across a x-functional Relay Team, which is a top driver of growth and engagement for SoFi and a key contributor to SoFi's strategy to ...
... SoFi's digital asset custody platform * Develop secure transaction orchestration services for deposits, withdrawals, transfers, staking, and treasury operations * Build integrations with custody ...
... SoFi's digital asset custody platform * Develop secure transaction orchestration services for deposits, withdrawals, transfers, staking, and treasury operations * Build integrations with custody ...
Mortgage Underwriter
Frisco, TX · On-site
The Role SoFi is seeking an experienced Mortgage Underwriter to join our growing Mortgage Operations team in Frisco, TX or Charlotte, NC. You'll review and assess Conventional and FHA loan ...
Mortgage Underwriter
Frisco, TX · On-site
The Role SoFi is seeking an experienced Mortgage Underwriter to join our growing Mortgage Operations team in Frisco, TX or Charlotte, NC. You'll review and assess Conventional and FHA loan ...
When these platforms are down, SoFi is down. You'll define the technical strategy for this group ... Operational Excellence & Data Integrity Tier-0 financial platforms demand more than uptime. You'll ...
When these platforms are down, SoFi is down. You'll define the technical strategy for this group ... Operational Excellence & Data Integrity Tier-0 financial platforms demand more than uptime. You'll ...
In this role you will lead the strategy, operations and execution across a x-functional Relay Team, which is a top driver of growth and engagement for SoFi and a key contributor to SoFi's strategy to ...
In this role you will lead the strategy, operations and execution across a x-functional Relay Team, which is a top driver of growth and engagement for SoFi and a key contributor to SoFi's strategy to ...
Fraud Model Developer
Frisco, TX · On-site
You will build quantitative and machine learning solutions designed to reduce fraud losses, minimize false positives, lower operational costs, and protect SoFi members. You will also analyze model ...
Fraud Model Developer
Frisco, TX · On-site
You will build quantitative and machine learning solutions designed to reduce fraud losses, minimize false positives, lower operational costs, and protect SoFi members. You will also analyze model ...
... design, operations, finance, risk, legal, compliance, and executive teams to set business ... Manage a team of Data Scientists supporting SoFi's Checking and Savings, Invest, Credit Card ...
... design, operations, finance, risk, legal, compliance, and executive teams to set business ... Manage a team of Data Scientists supporting SoFi's Checking and Savings, Invest, Credit Card ...
When these platforms are down, SoFi is down. You'll define the technical strategy for this group ... Operational Excellence & Data Integrity Tier-0 financial platforms demand more than uptime. You'll ...
When these platforms are down, SoFi is down. You'll define the technical strategy for this group ... Operational Excellence & Data Integrity Tier-0 financial platforms demand more than uptime. You'll ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... operations, and risk and operational data science and analytics. The team designs data-driven ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... operations, and risk and operational data science and analytics. The team designs data-driven ...
Retail Production Assistant
Frisco, TX · On-site
Retail Production Assistant SoFi is seeking a proactive, high-energy Production Assistant to serve ... You'll act as the primary bridge between borrowers, realtors, and our internal operations team ...
Retail Production Assistant
Frisco, TX · On-site
Retail Production Assistant SoFi is seeking a proactive, high-energy Production Assistant to serve ... You'll act as the primary bridge between borrowers, realtors, and our internal operations team ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... operations, and risk and operational data science and analytics. The team designs data-driven ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... operations, and risk and operational data science and analytics. The team designs data-driven ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... operations, and risk and operational data science and analytics. The team designs data-driven ...
Credit Strategy Manager
San Francisco, CA · On-site
SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance ... operations, and risk and operational data science and analytics. The team designs data-driven ...
Fraud Model Developer
Frisco, TX · On-site
You will build quantitative and machine learning solutions designed to reduce fraud losses, minimize false positives, lower operational costs, and protect SoFi members. You will also analyze model ...
Fraud Model Developer
Frisco, TX · On-site
You will build quantitative and machine learning solutions designed to reduce fraud losses, minimize false positives, lower operational costs, and protect SoFi members. You will also analyze model ...
Deliver software that enables seamless testing and operation of backend systems in cloud-native ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Deliver software that enables seamless testing and operation of backend systems in cloud-native ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Collaborate... Work collaboratively with business partners such as Business Units, Operations ...
Senior Credit Manager
San Francisco, CA · On-site
The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Collaborate... Work collaboratively with business partners such as Business Units, Operations ...
SoFi Jobs Information
What are the most popular job types at Sofi?
What are the most popular jobs at Sofi?
What are the most popular categories at Sofi?
Full-time
Re-posted 27 days ago
Job description
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Director of Operations Learning & Development will lead the build-out of a modern, scalable learning ecosystem at SoFi. This leader ensures every Operations employee is equipped with the resources to provide fast, member-centric service. Owning the end-to-end strategy-from new hire onboarding to product launch readiness and knowledge management-the role focuses on AI-enabled, data-driven content that directly improves business outcomes like FCR, CSAT, and NPS.
What You'll Do:
What You'll Need:
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Director of Operations Learning & Development will lead the build-out of a modern, scalable learning ecosystem at SoFi. This leader ensures every Operations employee is equipped with the resources to provide fast, member-centric service. Owning the end-to-end strategy-from new hire onboarding to product launch readiness and knowledge management-the role focuses on AI-enabled, data-driven content that directly improves business outcomes like FCR, CSAT, and NPS.
What You'll Do:
- Drive the complete L&D program strategy, aligning member experience goals with data-informed learning portfolios
- Mentor a team of experienced Senior Managers to foster a culture of creative collaboration and excellence
- Manage the Operational Learning Library across various stages, from initial hire through active production
- Utilizing diverse methodologies such as classroom sessions, huddle guides, and digital coach tools
- Integrate AI tools to refine knowledge databases, streamline processes, and route administrative tasks of onboarding and L&D programs
- Cultivate a robust continuous learning culture for both Operations managers and individual contributors
- Find opportunities to optimize content to improve learner retention and increase accessibility through AI tools
- Supervise all administrative training duties, including scheduling, record maintenance, and evaluations
- Report on program impacts and necessary investments to senior leadership
- Collaborate with enterprise L&D partners to maintain organizational alignment across Operations
What You'll Need:
- Bachelor's degree in a relevant field; a Master's degree is preferred
- 8+ years managing teams within Operations, front-line teams across multiple business groups
- 10 years of experience in L&D or talent development, with a focus on training design
- 8+ years or more experience in banking or the fintech sector
- Utilized AI tools and platforms to create adaptive learning pathways, curriculums, or agent real time assessments score, and performance gaps
- Proven ability to deliver training effectively in person and in remote environments
- Exceptional presentation skills and the ability to communicate with executive leadership
- Knowledge of instructional design principles, adult learning methodologies and AI content development
- A track record of developing call center or operational curricula
- Competency in translating data analytics into actionable training improvements
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
About SoFi
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011