Senior Operations Surveillance and Support Specialist
Cottonwood Heights, UT · On-site
$48K - $65K/yr
SoFi's Collections Center of Excellence (CCoE) is seeking a Senior Operations Surveillance and ... Airtable experience * QA or controls experience
19 Sofi Quality Assurance Engineer Jobs Hiring Near You
Senior Operations Surveillance and Support Specialist
Cottonwood Heights, UT · On-site
$48K - $65K/yr
SoFi's Collections Center of Excellence (CCoE) is seeking a Senior Operations Surveillance and ... Airtable experience * QA or controls experience
SoFi is seeking a highly motivated, strategic, and detail-oriented Direct Mail Project Manager who ... Campaign Operations, Reporting & Quality Assurance * Leverage campaign and operational data ...
SoFi is seeking a highly motivated, strategic, and detail-oriented Direct Mail Project Manager who ... Campaign Operations, Reporting & Quality Assurance * Leverage campaign and operational data ...
Senior Operations Surveillance and Support Specialist
Cottonwood Heights, UT · On-site
$48K - $65K/yr
SoFi's Collections Center of Excellence (CCoE) is seeking a Senior Operations Surveillance and ... Airtable experience * QA or controls experience Compensation and Benefits The base pay range for ...
Senior Operations Surveillance and Support Specialist
Cottonwood Heights, UT · On-site
$48K - $65K/yr
SoFi's Collections Center of Excellence (CCoE) is seeking a Senior Operations Surveillance and ... Airtable experience * QA or controls experience Compensation and Benefits The base pay range for ...
Campaign Operations, Reporting & Quality Assurance * Leverage campaign and operational data ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Campaign Operations, Reporting & Quality Assurance * Leverage campaign and operational data ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
... SoFi's ability to execute with data ... This is an exciting role for someone to leverage their Analytical, Engineering, and Management ...
... SoFi's ability to execute with data ... This is an exciting role for someone to leverage their Analytical, Engineering, and Management ...
The role: We're seeking a Staff Security Detection Engineer to build and mature SoFi's machine ... Establish model governance: offline and online evaluation, drift and data-quality monitoring ...
The role: We're seeking a Staff Security Detection Engineer to build and mature SoFi's machine ... Establish model governance: offline and online evaluation, drift and data-quality monitoring ...
... in SoFi's Vulnerability Management program. You will design and build scalable systems that ... Experience mentoring senior and developing engineers and raising engineering quality through design ...
... in SoFi's Vulnerability Management program. You will design and build scalable systems that ... Experience mentoring senior and developing engineers and raising engineering quality through design ...
... in SoFi's Vulnerability Management program. You will design and build scalable systems that ... Experience mentoring senior and developing engineers and raising engineering quality through design ...
... in SoFi's Vulnerability Management program. You will design and build scalable systems that ... Experience mentoring senior and developing engineers and raising engineering quality through design ...
The role: We're seeking a Staff Security Detection Engineer to build and mature SoFi's machine ... Establish model governance: offline and online evaluation, drift and data-quality monitoring ...
The role: We're seeking a Staff Security Detection Engineer to build and mature SoFi's machine ... Establish model governance: offline and online evaluation, drift and data-quality monitoring ...
Offensive Security Lead
San Francisco, CA · On-site
SoFi's Cyber Defense organization is looking for an Offensive Security Lead to mature and grow our ... You'll own the strategy, staffing, tooling, and execution quality of both disciplines, report into ...
Offensive Security Lead
San Francisco, CA · On-site
SoFi's Cyber Defense organization is looking for an Offensive Security Lead to mature and grow our ... You'll own the strategy, staffing, tooling, and execution quality of both disciplines, report into ...
Own and improve integrations between Home Lending platforms, internal SoFi applications, identity ... Develop and maintain high-quality technical documentation, runbooks, architecture references ...
New
Own and improve integrations between Home Lending platforms, internal SoFi applications, identity ... Develop and maintain high-quality technical documentation, runbooks, architecture references ...
New
... quality, scalability, and regulatory requirements. Delivery & Execution * Partner with Engineering ... Represent the Core product with external banking clients and internal SoFi Bank partners. Technical ...
... quality, scalability, and regulatory requirements. Delivery & Execution * Partner with Engineering ... Represent the Core product with external banking clients and internal SoFi Bank partners. Technical ...
By joining SoFi, you'll become part of a forward-thinking company that is transforming financial ... Provide real time feedback, reinforcing best practices and elevating testing quality * Serve as a ...
By joining SoFi, you'll become part of a forward-thinking company that is transforming financial ... Provide real time feedback, reinforcing best practices and elevating testing quality * Serve as a ...
... quality, scalability, and regulatory requirements. Delivery & Execution * Partner with Engineering ... Represent the Core product with external banking clients and internal SoFi Bank partners. Technical ...
... quality, scalability, and regulatory requirements. Delivery & Execution * Partner with Engineering ... Represent the Core product with external banking clients and internal SoFi Bank partners. Technical ...
By joining SoFi, you'll become part of a forward-thinking company that is transforming financial ... Provide real time feedback, reinforcing best practices and elevating testing quality * Serve as a ...
By joining SoFi, you'll become part of a forward-thinking company that is transforming financial ... Provide real time feedback, reinforcing best practices and elevating testing quality * Serve as a ...
Staff Software Engineer
Frisco, TX · On-site
... code quality, and execution practices. What you'll do: * Design, build, and maintain full stack ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Staff Software Engineer
Frisco, TX · On-site
... code quality, and execution practices. What you'll do: * Design, build, and maintain full stack ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Staff Software Engineer
Frisco, TX · On-site
... code quality, and execution practices. What you'll do: * Design, build, and maintain full stack ... Establish strong engineering practices for full stack development, testing, release management ...
Staff Software Engineer
Frisco, TX · On-site
... code quality, and execution practices. What you'll do: * Design, build, and maintain full stack ... Establish strong engineering practices for full stack development, testing, release management ...
Partner with engineering and platform teams to translate abstract data governance and privacy ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
Partner with engineering and platform teams to translate abstract data governance and privacy ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...
As a leader, you will partner with engineering, the CIO organization, Legal, Privacy Compliance ... Quality. * Own key metrics and controls to track and provide actionable insights to drive ...
As a leader, you will partner with engineering, the CIO organization, Legal, Privacy Compliance ... Quality. * Own key metrics and controls to track and provide actionable insights to drive ...
SoFi Jobs Information
What other companies are hiring for Quality Assurance Engineer jobs?
What are the most popular jobs at Sofi?
What are the most popular categories at Sofi?
Senior Operations Surveillance and Support Specialist
Cottonwood Heights, UT • On-site
SoFi
• Finance and Insurance • 1 - 5K employees1,001 - 5,000 employees
$48K - $65K/yr
Full-time
Posted 21 days ago
Job description
The role
Do you like to run after problems?
Can you do the right thing with minimal supervision?
SoFi's Collections Center of Excellence (CCoE) is seeking a Senior Operations Surveillance and Support (OSS) Specialist to join our dynamic team. In this role, you will collaborate with experienced agents at SoFi, helping our members reach their financial goals while ensuring operational excellence. The Operations Surveillance and Support Specialist proactively contribute to the success of SoFi's CCoE by reviewing exception reports to identify and address potential issues, performing quality reviews to enhance performance, executing control testing to strengthen business controls, and supporting various ad hoc operational activities. This position offers a unique opportunity to make a meaningful impact on SoFi's mission of helping members achieve financial independence while working within a highly collaborative and innovative environment.
What you'll do:
- Monitor key workflows and complete remediation as necessary
- Review exception reports to detect trends or gaps in process adherence.
- Perform routine quality reviews using tools like speech analytics and predefined checklists.
- Act as a "checker" for high-risk activities, validating accuracy and compliance with policies.
- Documenting control procedures and material to present to Business Control Testing, Internal Audit, and other exam requests.
- Support testing efforts by documenting results and helping ensure controls are working as intended.
- Assist with building or refining test plans, under the direction of the OSS Manager.
- Collaborate with team members and managers to communicate risks and process improvement opportunities.
- Stay up-to-date on changes in procedures and regulatory guidance, adjusting reviews accordingly.
- Complete assigned monitoring and reporting tasks on time, even in a fast-paced environment.
- Carry out ad hoc responsibilities that support the CCoE's day-to-day operations.
What you'll need:
- 4-6 years of collections, compliance or operations support experience.
- Excellent written communication skills, with the ability to clearly convey findings and feedback.
- Strong attention to detail, with a knack for identifying patterns or errors.
- Ability to work independently and manage multiple responsibilities with minimal supervision.
- Adaptability in a changing environment and openness to learning new tools or processes.
- A positive, professional attitude and a strong work ethic.
Preferred qualifications & technical proficiencies:
Preferred Experience:
- 1-2 years of personal loan experience.
- Background in consumer credit, student loans, or financial services operations.
- Associate's or Bachelor's degree in a related field (e.g., Business, Finance, Operations).
Technical Skills & Tools:
- Familiarity with operating systems (Windows, MacOS) and productivity suites (Microsoft Office, G Suite).
- Proficiency in spreadsheets (Tableau, Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides).
- Experience with communication tools like Slack and Zoom.
- Understanding of relevant collection regulations (FDCPA, FCRA, UDAAP, etc.) is a plus.
Nice to Haves:
- Snowflake experience
- Airtable experience
- QA or controls experience
About SoFi
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011