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Sigma Computing
Sigma Computing

60 Sigma Computing Customer Success Manager Jobs Hiring Near You

Sigma Computing

Technical Sourcer

San Francisco, CA · On-site

$110K - $120K/yr

Technical Sourcer About the Role At Sigma Computing, we're building a world-class team to power the ... success. Responsibilities * Partner with engineering leadership and technical recruiters to ...

Sigma Computing

Technical Sourcer

San Francisco, CA · On-site

$110K - $120K/yr

Technical Sourcer About the Role At Sigma Computing, we're building a world-class team to power the ... success. Responsibilities * Partner with engineering leadership and technical recruiters to ...

Sigma Computing

Software Engineer - Compiler

New York, NY · On-site

$170K - $235K/yr

About the Role Sigma Computing is redefining business intelligence by making complex data analysis ... Demonstrated success building and maintaining complex infrastructure or core platform services

Sigma Computing

Technical Sourcer

San Francisco, CA · On-site

$110K - $120K/yr

Technical Sourcer About the Role At Sigma Computing, we're building a world-class team to power the ... success. Responsibilities * Partner with engineering leadership and technical recruiters to ...

Sigma Computing

Engineering Manager

San Francisco, CA · On-site

$230K - $270K/yr

Own execution and delivery of roadmaps, to help setup the business and your team for success ... Lunch program * Dog friendly office Sigma Computing is an equal opportunity employer. We are ...

Sigma Computing

Engineering Manager

San Francisco, CA · On-site

$230K - $270K/yr

Own execution and delivery of roadmaps, to help setup the business and your team for success ... Lunch Program * Dog friendly office Sigma Computing is an equal opportunity employer. We are ...

Sigma Computing

Emerging Account Executive

New York, NY · On-site

$80K - $90K/yr

... new customers, and directly contributing to the success of our organization. Working with Sigma ... Lunch Program * Dog friendly office Sigma Computing is an equal opportunity employer. We are ...

Sigma Computing

Enterprise Account Executive

New York, NY · On-site

$110K/yr

... new customers, and directly contributing to the success of our organization. Working with Sigma ... Lunch Program * Dog friendly office Sigma Computing is an equal opportunity employer. We are ...

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Sigma Computing Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Sigma Computing?
What are the most popular categories at Sigma Computing?
Infographic showing various Customer Success Manager job openings at Sigma Computing in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.
Technical Support Manager

Technical Support Manager

Sigma Computing

San Francisco, CA

$140K - $170K/yr

Other

Posted 13 days ago

Job description

We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.

Minimum Education Requirement

This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.

What You Will Be Doing
  • Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma.
  • Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.
  • Hire, develop and train a strong team of Support Engineers on an ongoing basis.
  • Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales, and Marketing ensuring delivery of a great customer experience.
  • Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR).
  • Continuously refine processes to optimize efficiency, elevating customer support operations.
  • Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement.
  • Develop a reputation for excellence, high credibility and integrity with peers across the org.
Qualifications We Are Looking For
  • 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
  • Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
  • Comfortable with CDW environment/concepts.
  • Proficient in SQL and data modeling concepts.
  • A proven track record of building trust with customers and bringing issues to resolution quickly.
  • Are curious, love to learn and to dig into new technologies and can pick them up quickly.
  • Excellent verbal and written communication skills.
Highly Desirable Skills & Experience
  • Managed a team supporting a SaaS product.
  • Experience working with Snowflake, Redshift, or BigQuery.
  • Knowledge of GCP or AWS.
  • Startup experience.

Additional Job details

The base salary range for this position is $140k - $170k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for bonus and stock options, as well as a comprehensive benefits package.

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