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Sigma Computing
Sigma Computing

60 Sigma Computing Customer Success Manager Jobs Hiring Near You

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

Lead a team of exceptional product experts providing the Sigma user base with an excellent customer ... Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales ...

Sigma Computing

Head of Pipeline Strategy

New York, NY · On-site

$180K - $200K/yr

Head of Pipeline Strategy Sigma Computing is looking for a Head of Pipeline Strategy to build and ... Project manage cross-functionally to pull together what a strong pipeline program requires

Sigma Computing

Head of Pipeline Strategy

New York, NY · On-site

$180K - $200K/yr

Head of Pipeline Strategy Sigma Computing is looking for a Head of Pipeline Strategy to build and ... Project manage cross-functionally to pull together what a strong pipeline program requires

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Infographic showing various Customer Success Manager job openings at Sigma Computing in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Enterprise Customer Success Manager - East

Sigma Computing

Boston, MA • On-site

$132K - $165K/yr

Full-time

Posted 29 days ago

Job description

About Sigma Computing

Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

Key Responsibilities:

  • Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
  • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
  • NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
  • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
  • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
  • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience:

  • Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
  • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
  • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
  • Strong analytical skills with a proven ability to solve complex problems using data.
  • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
  • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
  • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
  • ETL experience
  • Experience implementing production business intelligence solutions
  • Startup experience

Additional Job details

The base salary range for this position is $132k - $165k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. 

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