28 Selectquote Customer Service Representative Jobs Hiring Near You

Overview

Job Summary:

The Pharmacy Fulfillment Technician (PFT) is responsible for adhering to state and federal regulations in the performance of pharmacy-related data entry and patient registration activities. This position is responsible for the resolution of third-party rejects and responding to high-volume customer inquiries, working under direct supervision. This position follows standard operating procedures and performs duties in accordance with SelectRx policies and procedures. The Pharmacy Fulfillment Technician is also responsible for using pharmacy systems to obtain patient and drug information and running automated machinery required to pre-sort and package medications in support of the fulfillment site production process.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Processes new patient registration by entering data into the Pioneer system
• Handles patient prescription requests within HIPAA guidelines and enter refill orders for processing
• Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
• Resolves all data entry-related exceptions
• Runs automated machinery, sort medications, and transition inventory through different workflow stages with a focus on quality control
• Counts and fills prescriptions, affix labels, pack, and ship
• Cleans and helps maintain machinery and keep the work area orderly
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
• Provides assistance to Pharmacists by identifying and communicating issues to senior-level staff as appropriate
• Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy, respect, enthusiasm and positive attitudes in work situations with clients, peers and visitors
• Maintains client and associate confidentiality.
• Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook.
• The position may be requested to perform job-related tasks other than those stated in this description as directed by the Pharmacist-in-Charge
• Adheres to SelectRx’s prescription data entry procedures and guidelines
• Performs other related duties as assigned

Skills/Abilities:

• Basic level PC skills including:
  • Start and shut down computer
  • Use mouse to point and click
  • Start, close and switch between programs
  • Save files
  • Print documents
  • Access information online
  • Touch typing
  • Formatting documents
• Intermediate level keyboarding typing skills, at least 35 words per minute
• High degree of interpersonal, communication and organizational skills
• Proficiency in reading, writing and speaking is required

Education and Experience:

• Preferred to have a least 1-year experience in retail pharmacy, fulfillment or call center environment as a Pharmacy Technician
• High school diploma or equivalent
• Must maintain an active Pharmacy Technician Certification

Certificates/Licenses/Registration

• Must maintain an active Pharmacy Technician Certification

This position has (no) budget responsibility, authority and/or level of control.

• Prolonged periods of standing and sitting throughout shift
• Ability to pull, push, lift and carry items weighing up to 40 pounds
• Ability and willingness to perform tasks which include pushing, pulling, grasping and lifting with or without reasonable accommodation
• Position may occasional require extended evening hours as job duties demand
• Required to work weekend shift when needed

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Responsibilities

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

Qualifications

This role requires an active Pharmacy Technician Certification in the State of Kansas, and is located onsite and requires availability for our 6:00am - 2:30pm CST shift.

The Pharmacy Fulfillment Technician (PFT) is responsible for adhering to state and federal regulations in the performance of pharmacy-related data entry and patient registration activities. This position is responsible for the resolution of third-party rejects and responding to high-volume customer inquiries, working under direct supervision. This position follows standard operating procedures and performs duties in accordance with SelectRx policies and procedures. The Pharmacy Fulfillment Technician is also responsible for using pharmacy systems to obtain patient and drug information and running automated machinery required to pre-sort and package medications in support of the fulfillment site production process.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Processes new patient registration by entering data into the Pioneer system
• Handles patient prescription requests within HIPAA guidelines and enter refill orders for processing
• Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
• Resolves all data entry-related exceptions
• Runs automated machinery, sort medications, and transition inventory through different workflow stages with a focus on quality control
• Counts and fills prescriptions, affix labels, pack, and ship
• Cleans and helps maintain machinery and keep the work area orderly
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
• Provides assistance to Pharmacists by identifying and communicating issues to senior-level staff as appropriate
• Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy, respect, enthusiasm and positive attitudes in work situations with clients, peers and visitors
• Maintains client and associate confidentiality.
• Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook.
• The position may be requested to perform job-related tasks other than those stated in this description as directed by the Pharmacist-in-Charge
• Adheres to SelectRx’s prescription data entry procedures and guidelines
• Performs other related duties as assigned

Skills/Abilities:

• Basic level PC skills including:
  
  • Start and shut down computer
  • Use mouse to point and click
  • Start, close and switch between programs
  • Save files
  • Print documents
  • Access information online
  • Touch typing
  • Formatting documents
• Intermediate level keyboarding typing skills, at least 35 words per minute
• High degree of interpersonal, communication and organizational skills
• Proficiency in reading, writing and speaking is required

Education and Experience:

• Preferred to have a least 1-year experience in retail pharmacy, fulfillment or call center environment as a Pharmacy Technician
• High school diploma or equivalent

Certificates/Licenses/Registration

• Must maintain an active Pharmacy Technician Certification

Physical Requirements:

This position involves work in a production or warehouse environment and requires regular presence on the production floor.

The role requires:

• At least 8 hours of standing and walking throughout the workday
• Frequent movement between workstations and production areas
• Reoccurring bending, stooping, reaching, and climbing stairs or ladders
• Use of hands and arms for handling, operating, or monitoring equipment
• Ability to move, position, or transport materials or products weighing up to 15 pounds, with or without assistance
• Extended periods of continuous standing at a computer or workstation
• A high level of physical activity and stamina consistent with a production-floor environment.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.