Customer Experience Manager
New York, NY · On-site
As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver ...
61 Purple Customer Experience Manager Jobs Hiring Near You
Customer Experience Manager
New York, NY · On-site
As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver ...
About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...
About The Role The Customer Experience Manager is responsible for leading and optimizing the customer service experience at Ashley HomeStore. This role ensures that every guest interaction is aligned ...
Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. * Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership ...
Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. * Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Saint Paul, MN · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Saint Paul, MN · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Dorchester, MA · On-site
$19.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Dorchester, MA · On-site
$19.50/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Cincinnati, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Cincinnati, OH · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Indianapolis, IN · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Indianapolis, IN · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager Req Id: 2965 Workplace Type: On-Site Job Shift: 1st Brand: Ryerson Job Location: Little Rock Posting Start Date: 8/5/26 Summary Welcome to Ryerson, where exceptional ...
Customer Experience Manager Req Id: 2965 Workplace Type: On-Site Job Shift: 1st Brand: Ryerson Job Location: Little Rock Posting Start Date: 8/5/26 Summary Welcome to Ryerson, where exceptional ...
Customer Experience Manager
Fayetteville, NC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Fayetteville, NC · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Niles, MI · On-site
Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a ...
Customer Experience Manager
Niles, MI · On-site
Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a ...
Customer Experience Manager
Rochester, NY · On-site
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Customer Experience Manager
Rochester, NY · On-site
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Customer Experience Manager
Austin, TX · On-site
SUMMARY Q2 is seeking a Customer Experience Manager who will report to the Customer Experience Team Manager, the Customer Experience Manager ensures that the customer is satisfied with company ...
Customer Experience Manager
Austin, TX · On-site
SUMMARY Q2 is seeking a Customer Experience Manager who will report to the Customer Experience Team Manager, the Customer Experience Manager ensures that the customer is satisfied with company ...
Customer Experience Manager
Las Vegas, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Las Vegas, NV · On-site
As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...
Customer Experience Manager
Broken Arrow, OK · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Broken Arrow, OK · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Peabody, MA · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Peabody, MA · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Saratoga Springs, UT · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Saratoga Springs, UT · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
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Purple is a company that values innovation, creativity, and collaboration, fostering a dynamic and entrepreneurial work environment.
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Working at Purple may appeal to individuals who are passionate about design, technology, and social impact, as the company offers opportunities to work on cutting-edge projects and contribute to creating a better future for communities worldwide.
The company's structure is designed to encourage cross-functional teams, with a flat organizational hierarchy that promotes open communication and flexibility. Purple's mission is to create smart, connected spaces that improve people's lives, and its products are used in various settings, from homes to public spaces.
Working at Purple may appeal to individuals who are passionate about design, technology, and social impact, as the company offers opportunities to work on cutting-edge projects and contribute to creating a better future for communities worldwide.
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Purple is a leading provider of smart home technology solutions, recognized for its innovative approach to comfort and wellness. The company's workplace culture emphasizes collaboration, creativity, and a customer-centric mindset, with opportunities for employees to contribute to product development and design. By joining Purple, individuals can leverage their skills to drive business growth, advance their careers, and make a meaningful impact in the smart home industry.
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Full-time
Medical, Retirement, PTO
Posted 27 days ago
Job description
As Marqeta's CX Manager, you will be at the forefront of transforming customer experience into a competitive advantage. This role puts you in the driver's seat to revolutionize how we deliver exceptional client and cardholder experiences by orchestrating end-to-end journeys that also support our business objectives.
The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution.
In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base.
We work Flexible First. This role can be performed remotely anywhere within the United States. We'd love for you to join us!
The Impact You'll Have
Who You Are
Nice-To-Haves
Your Manager
Recruiter For This Role
Typical Process
At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don't hesitate to apply - we'd love to hear from you.
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
The CX Manager will be responsible for gathering, analyzing, and interpreting direct and indirect customer feedback to identify trends, pain points, and opportunities for improvement across the entire customer journey. Analytical strength is required to lay the insights foundation for your action-leading initiatives, both delighting our customers and delivering measurable business impact. You will use storytelling to translate complex data and ambiguous problems into recommendations that you will manage from concept through execution.
In this new critical role, you will have a strong influence in how CX strategy is developed within Marqeta and operate in a fast paced, dynamic environment. Your mission will be to champion a culture of intentional design, bridging strategy and delivery and ensuring that the identified pain points result in tangible improvements, delighting our customer base.
We work Flexible First. This role can be performed remotely anywhere within the United States. We'd love for you to join us!
The Impact You'll Have
- Create cardholder journey maps across servicing touchpoints and self-service options (web/app), identifying needed improvements for CX and in support workflows.
- Analyze VoC data and other unstructured feedback (e.g. agent focus groups, complaints) to identify trends, areas of opportunity and root causes of issues.
- Develop CX roadmap, including e2e listening posts and new feedback forums/measurement tooling along with AI capabilities.
- Lead the implementation of systems, processes, service standards and change management efforts across all initiatives recommended and prioritized for deployment that support the CX vision.
- Act as the champion for the customer perspective within the organization, fostering a customer-centric culture while liaising across Ops, Product, Eng & GTM to implement product, technology and support solutions to priority customer pain points.
- Partner and lead relationships with key external agencies in partners in support of the CX strategy.
- Track and report on key performance indicators related to customer loyalty and satisfaction, linking them to business outcomes.
- Support the development of a CCaaS strategy, solidifying our value proposition for customer service functions for clients.
- Translate findings, recommendations and progress to senior leadership.
- Champion culture cross-functionally through actively embodying Marqeta values, enhancing engagement, and facilitating culture-building activities .
Who You Are
- Bachelor degree or equivalent education
- 5+ years of experience in a dedicated CX function within a fast-paced, service-oriented environment
- Deeply rooted in customer centricity, with understanding of and empathy for customer needs and perspectives
- Strong understanding of customer experience frameworks, including journey mapping, service blueprinting, and design thinking
- Knowledge of CX metrics and VoC methodologies (e.g., NPS, CSAT, CES, FCR) and how they inform strategy
- Ability to balance strategic thinking with hands on execution in a fast-paced environment
- Strong analytically with the ability to structure complex problems and enable data-driven decisions
- Strong communication, collaboration and influence skills with internal and external cross-functional stakeholders
- Capable of operating autonomously and without an existing playbooks
- Detail-oriented, organized, and adept at managing competing priorities
Nice-To-Haves
- 3+ years in fintech, banking, payments or financial services operations
- Experience managing or coordinating with BPO partners and various geographical sites
- Experience with telephony, CRM and VOC systems (e.g. Amazon Connect, Zendesk, Qualtrics, Medalia, etc.)
- Proven success in integrating AI solutions into customer operations from generative AI tooling to agentic implementations
Your Manager
- Katie Clark, Head of Partner Operations & Experience Transformation
Recruiter For This Role
- Agata Wojciechowska
Typical Process
- Application Submission
- Recruiter phone call
- Hiring manager video call
- Virtual "Onsite" consisting of 4-5, 45 min calls
- Offer!
At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don't hesitate to apply - we'd love to hear from you.
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
- National: A baseline tier that applies to most of the geographic territory of the United States.
- Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
- National: $123,000-$153,800
- Premium: $133,100-$166,400
- Premium Plus: $144,700-$180,900
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual "development dollars" to support our people growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave