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61 Purple Customer Service Representative Jobs Hiring Near You

Purple

Sales Associate - Part Time

Jacksonville, FL · On-site

$15.50/hr

Provide a exceptional selling experience for all Purple customers to increase sales/KPIs * Make ... Provides excellent customer service and demonstrates a solution-oriented mindset * Strong product ...

Purple

Sales Associate

Lone Tree, CO · On-site

$15.50/hr

Provide a exceptional selling experience for all Purple customers to increase sales/KPIs * Make ... Provides excellent customer service and demonstrates a solution-oriented mindset * Strong product ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Purple Jobs Information

What is it like to work at Purple?

Purple is a company that values innovation, creativity, and collaboration, fostering a dynamic and entrepreneurial work environment.

The company's structure is designed to encourage cross-functional teams, with a flat organizational hierarchy that promotes open communication and flexibility. Purple's mission is to create smart, connected spaces that improve people's lives, and its products are used in various settings, from homes to public spaces.

Working at Purple may appeal to individuals who are passionate about design, technology, and social impact, as the company offers opportunities to work on cutting-edge projects and contribute to creating a better future for communities worldwide.

What makes Purple an attractive place to work?

Purple is a leading provider of smart home technology solutions, recognized for its innovative approach to comfort and wellness. The company's workplace culture emphasizes collaboration, creativity, and a customer-centric mindset, with opportunities for employees to contribute to product development and design. By joining Purple, individuals can leverage their skills to drive business growth, advance their careers, and make a meaningful impact in the smart home industry.

Does Purple Innovation pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
40% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people at Purple Innovation feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Is it stressful to work at Purple Innovation?

Some people feel stressed out here.
40% of people say they often feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people at Purple Innovation recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get enough training when they start at Purple Innovation?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get support to advance at Purple Innovation?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people think Purple Innovation’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
60% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do workers feel well informed about how Purple Innovation is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Purple?

What are the most popular categories at Purple?

Infographic showing various Customer Service Representative job openings at Purple in the United States as of August 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% Physical job distribution.

Sales Associate (Part-Time) - The SoCo Collection

Purple

Costa Mesa, CA • On-site

$18/hr

Part-time

Retirement

Re-posted 5 days ago

Purple Innovation rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

22nd of 51 rated furniture manufacturers

Job description

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.
Compensation
The compensation for this role is $18.00 hourly. In addition, this role is eligible for monthly commissions on qualifying mattress sales, per the commission agreement terms and conditions.
Job Summary
As a Sales Associate, you will be responsible for generating sales on the retail floor. You will take charge of hitting performance goals, driving personal sales, and delivering an exceptional shopping experience for every Purple customer. This role will give you plenty of opportunities to grow your selling skills, expand your product knowledge, and work in a fun, positive environment.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Drive Personal Sales
  • Provide a exceptional selling experience for all Purple customers to increase sales/KPIs
  • Make strategic sales decisions that align to Purple's values
  • Drive individual results through sales strategies to meet Purple's performance metrics
  • Establish clear personal goals, take ownership of results, consistently monitor progress, and track personal performance
  • Ability to work a flexible schedule including evenings, weekends, and holidays

Personal Development
  • Exhibit selling behavior that aligns with Purple's sales strategy
  • Continuously grow in selling skills, performance, and product knowledge
  • Help foster a positive work environment

Uphold Purple Values and Strategy
  • Adheres to all retail and safety company policies
  • Provides excellent customer service and demonstrates a solution-oriented mindset
  • Strong product knowledge skills
  • Demonstrates company values through behavior

REQUIRED SKILLS, EDUCATION AND EXPERIENCE
  • Minimum of high school diploma or equivalent
  • 1+ years of experience working in a retail environment strongly preferred
  • Comfortable learning & adapting to new technology
  • Excellent interpersonal communication capabilities
  • Customer service-oriented attitude
  • Ability to stay organized and manage time effectively
  • Desire to improve selling behavior and problem solving
  • Enthusiasm and a positive attitude
  • Proven competencies in effective communication
  • Ability to learn and communicate product knowledge to match customer's needs
  • Willingness to learn and tackle new challenges

PHYSICAL REQUIREMENTS
Physical Activities may occasionally include:
  • ascending or descending ladders, stairs, ramps, and the like;
  • moving self in different positions to accomplish tasks in various environments;
  • communicating with others to exchange information.

Physical Activities may constantly include:
  • remaining in a stationary position, often standing for prolonged periods;
  • moving about to accomplish tasks or moving from one worksite to another, reaching or bending repeatedly
  • adjusting or moving objects up to 50 pounds in all directions; Capability to lift up to 200 pounds via team lift or equipment
  • repeating motions that may include the wrists, hands and/or fingers;
  • operating power tools, depending on position;
  • assessing the accuracy, neatness and thoroughness of the work assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a disability to perform the essential function.
Work Hours (Good Faith Estimate):
This part-time position is expected to work approximately 15-29 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.
PURPLE PERKS
  • 401(k) Match
  • Earn a Mattress
  • Purple Swag
  • Amazing Purple Products

WHY WORK AT PURPLE?
  • Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.
  • Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
  • Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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