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60 Ppl Customer Service Representative Jobs Hiring Near You

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

PPL is a positive force in the cities and towns where we do business, providing support for ... This includes the hiring of customer service representatives. * Responsible for monitoring and ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI

$119K/yr

PPL is a positive force in the cities and towns where we do business, providing support for ... This includes the hiring of customer service representatives. * Responsible for monitoring and ...

PPL Corporation

Key Account Manager

Scranton, PA

D. Power Awards for providing top-quality service to residential and business customers. PPL ... so. 8. Represent PPL EU at industry trade shows and public speaking engagements. 9. Physical ...

PPL Corporation

Sr Cred & Colls Speclst

Providence, RI · On-site

$19.50 - $26.75/hr

... services to over 770,000 customers across Rhode Island through the delivery of electricity or ... PPL is a positive force in the cities and towns where we do business, providing support for ...

PPL Corporation

Sr Cred & Colls Speclst

Providence, RI

$19.50 - $26.75/hr

... services to over 770,000 customers across Rhode Island through the delivery of electricity or ... PPL is a positive force in the cities and towns where we do business, providing support for ...

PPL Corporation

Key Account Manager

Allentown, PA

D. Power Awards for providing top-quality service to residential and business customers. PPL ... so. 8. Represent PPL EU at industry trade shows and public speaking engagements. 9. Physical ...

PPL Corporation

Key Account Manager

Lancaster, PA

D. Power Awards for providing top-quality service to residential and business customers. PPL ... so. 8. Represent PPL EU at industry trade shows and public speaking engagements. 9. Physical ...

PPL Corporation

Key Account Manager

Allentown, PA · On-site

D. Power Awards for providing top-quality service to residential and business customers. PPL ... so. 8. Represent PPL EU at industry trade shows and public speaking engagements. 9. Physical ...

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PPL Jobs Information

Do workers at PPL get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and May 2026.

Does PPL pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
40% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and May 2026.

At PPL, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
69% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from PPL affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at PPL?

Some people get paid time off from work.
36% of people say they don’t get paid time off.
Based on data from 22 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 79% of people with changing schedules find out their shifts one week or less ahead of time.
  • 7% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at PPL worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and February 2026.

Do PPL workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
68% report that they don’t have enough control over which shifts they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it for PPL workers to change shifts?

Some people find it hard to change shifts.
52% of people report that it’s hard to change shifts if they need to.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to get time off at PPL?

Some people find it hard to get time off.
44% of people report it’s hard to get time off.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and May 2026.

Do PPL managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and February 2026.

Do jobs at PPL spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to take sick days at PPL?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at PPL good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at PPL feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at PPL get to take their breaks without interruption?

Only some people get breaks without interruption.
46% of people report that their breaks get interrupted.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at PPL?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at PPL enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at PPL recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at PPL?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at PPL?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think PPL’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how PPL is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Ppl?
What are the most popular categories at Ppl?
Infographic showing various Customer Service Representative job openings at Ppl in the United States as of July 2026, with employment types broken down into 87% Full Time, 2% Part Time, 9% Temporary, and 2% Nights. Highlights an 100% Physical job distribution.
Mgr-Customer Operations

Mgr-Customer Operations

PPL Corporation

Cumberland, RI • On-site

$119K/yr

Full-time

Posted 10 hours ago

PPL rating

6.8

Company rating: 6.8 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

44th of 52 rated energy and utility

Job description

Company Summary Statement
Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview
This role will report to the Director, Customer Services Operations & Support and is responsible for promoting a customer-focused culture while enhancing experiences for Rhode Island Energy customers. Within the role, the manager is responsible for coordinating and leading a team of union and management employees within call center operations, while also overseeing the efforts of RIE's vendor contact center partners. This role ensures the delivery of efficient, consistent operations aligned with department, company, and regulatory requirements. This role will translate functional policy by executing and delivering procedures that drive greater efficiencies and performance for the end-to-end process within the operations. This role requires strong leadership skills to motivate and manage staff to meet performance goals and work cross functionally with multiple departments across the Rhode Island Energy that results in a positive customer experience. A Manager Customer Operations must have a deep understanding of customer service best practices and be able to implement them in a fast-paced, high transactional environment.
Responsibilities
  • Contribute to the building of local Call Center operations in RI while working with our labor partners and other key stakeholders. This includes the hiring of customer service representatives.
  • Responsible for monitoring and analyzing call center performance metrics to identify areas for improvement.
  • Daily execution of call center strategies, policies, and procedures
  • Encourage and motivate remote and in-office personnel who work in extremely repetitious, but fast paced contact center environment.
  • Oversee a culturally diverse workforce through coaching, counseling, and engagement to ensure tasks are carried in accordance to end to end process
  • Oversee performance of allocated staff including issues relating to sickness, discipline and agent performance levels and ensure timely delivery of feedback. Coach and develop staff
  • Build an engaging climate to ensure enablement, motivation, participation, and opportunities for sustained and continued employee engagement
  • Monitor all Service Level targets, Key Performance Indicators and Risk to ensure compliance. Develop actions plans when targets are not met.
  • Build and strengthen team environment, set expectations to improve work performance and ensure representatives are complying with standards set for the by our regulatory bodies
  • Promote and implement procedural best practice to ensure all working practices (and where relevant, health and safety standards) are compliant with RIE policies and regulatory requirements.
  • Use sound judgment to think and act commercially when making decisions that impact productivity and cost. (Offering overtime, off phone activities, time off requests)
  • Conduct regular performance evaluations and provide constructive feedback to call center supervisors to promote professional growth and development.
  • Build relationships and effectively collaborate with various operations teams in the development, implementation, and/or changes to business processes. Coordinate with other departments to analyze and resolve difficult problems, inquiries, and complaints. Propose new, novel solutions to prevent problems from recurring, as appropriate.
  • Manage continuous improvement to achieve goals for customer service satisfaction. Appropriately balance the needs of the customer with the requirements of the business, building awareness of customer feedback across operations teams to optimize customer satisfaction.
  • Manage call center budget and resources to ensure cost-effectiveness and efficient operations.
  • Foster a positive work culture and team environment to promote employee engagement and retention.
  • Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
  • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Qualifications
Qualifications
  • Bachelor's degree plus 6 years of supervisory experience within a customer centric and transactional organization desired or 10 years of direct supervisory experience.
  • Experience leading a team of represented personnel involved in providing a transactional support service in support of RIE objectives.
  • Proficient in relevant software e.g., Microsoft Office products (Excel, Word, PowerPoint) and working knowledge of call center process, technology and industry best practices.
  • Demonstrated track record of driving high performance through a complex enterprise. Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results.

Preferred Qualifications
  • Possesses knowledge and understanding of Rhode Island Energy's electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively
  • Experience in Emergency Response Procedures and Business Continuity plans as they relate to the business area.
  • Knowledge and understanding of customer systems within a regulated environment
  • Exposure to Rhode Island regulatory requirements
  • Demonstrated expertise with labor relations and management of union-represented employees
  • Proven ability to coordinate and manage vendor partnerships and third-party providers.

#RIE #INDRIE

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