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60 Ppl Customer Service Representative Jobs Hiring Near You

PPL Corporation

Temp Meter Service Rep

Providence, RI · On-site

$16.25 - $22/hr

PPL) family of companies addressing energy challenges head-on by building smarter, more resilient ... customers * Perform wires down standby * Assist CMS personnel as assigned and on two-person ...

PPL

Customer Service Associate - Hybrid

Cumberland, RI

$13 - $17.75/hr

... services to over 770,000 customers across Rhode Island through the delivery of electricity or ... PPL is a positive force in the cities and towns where we do business, providing support for ...

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PPL Jobs Information

Do workers at PPL get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and May 2026.

Does PPL pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
40% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and May 2026.

At PPL, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
69% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from PPL affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at PPL?

Some people get paid time off from work.
36% of people say they don’t get paid time off.
Based on data from 22 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 79% of people with changing schedules find out their shifts one week or less ahead of time.
  • 7% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at PPL worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and February 2026.

Do PPL workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
68% report that they don’t have enough control over which shifts they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it for PPL workers to change shifts?

Some people find it hard to change shifts.
52% of people report that it’s hard to change shifts if they need to.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to get time off at PPL?

Some people find it hard to get time off.
44% of people report it’s hard to get time off.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and May 2026.

Do PPL managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and February 2026.

Do jobs at PPL spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to take sick days at PPL?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at PPL good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at PPL feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at PPL get to take their breaks without interruption?

Only some people get breaks without interruption.
46% of people report that their breaks get interrupted.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at PPL?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at PPL enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at PPL recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at PPL?

Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at PPL?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think PPL’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how PPL is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Ppl?
What are the most popular categories at Ppl?
Infographic showing various Customer Service Representative job openings at Ppl in the United States as of June 2026, with employment types broken down into 89% Full Time, 3% Part Time, and 8% Temporary. Highlights an 99% Physical, and 1% Hybrid job distribution.
Vendor Support Specialist

Vendor Support Specialist

PPL Corporation

Providence, RI • On-site

Full-time

Posted 3 days ago

PPL rating

6.8

Company rating: 6.8 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

42nd of 50 rated energy and utility

Job description

Company Summary Statement
Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview
Responsible for managing the relationship and execution with one or more of PPL's strategic vendor partners. Interfaces with and incorporates the vendor partners into the PPL EU Care organization while monitoring their ongoing performance.
Implements overall sourcing strategy and monitors all activities. Provides subject matter guidance to vendor partners as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.
Responsibilities
• Prepares detailed vendor assessments, analyzing vendor performance to evaluate compliance, quality assurance and established key and ensures corrective action is taken, where necessary.
• Drives vendor performance through extended site visits, agent and supervisor focus groups, live and recorded call monitoring sessions and best practice sharing.
• Plans, develops, and administers customer service programs in adherence with PPL customer service objectives.
• Develops and Implements company policies, procedures, standards, and goals.
• Conducts regular meetings with Customer Care Supervisors to maintain two-way communication and achievement of departmental objectives.
• Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Ensure proper auditing and analysis of required tracking, reporting and other SOW requirements
• Provide Care Leadership with regular performance reports detailing each outsource provider's performance in conjunction with the SOW's.
• In collaboration with internal training, defines training requirements for outsource vendors and ensures vendors have adequate training programs to support operations.
• Defines specific work performance metrics including QC practices.
• Provide objective and constructive input, encourage vendors' self-assessments, and provide assurance to management that governance is working effectively.
• Performs other duties as assigned
• Complies with all policies and standards
Qualifications
1. Associate's degree
2. 5+ years in a vendor management, supervisory or management level position within contact center operations or in a call center environment with a focus on customer satisfaction and loyalty.
3. Proven ability to maintain strict level of confidentiality.
4. Demonstrated ability to analyze data using various applications, including Excel and Access.

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