Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
60 Podium Customer Success Manager Jobs Hiring Near You
Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
Identify, track and present key performance metrics to management demonstrating success and calling ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Identify, track and present key performance metrics to management demonstrating success and calling ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
Primary contact during the first 30 days of the new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product ...
Primary contact during the first 30 days of the new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product ...
... for our customers. Podium is building what we believe will be the most impactful AI employee ... in CRM * Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals ...
... for our customers. Podium is building what we believe will be the most impactful AI employee ... in CRM * Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals ...
Senior AI Engineer - Agentic
Lehi, UT · On-site +1
$98K - $134K/yr
... manage complex customer interactions automatically, book more appointments, and serve their ... Proven success designing and maintaining distributed or high-throughput systems. * Strong problem ...
Senior AI Engineer - Agentic
Lehi, UT · On-site +1
$98K - $134K/yr
... manage complex customer interactions automatically, book more appointments, and serve their ... Proven success designing and maintaining distributed or high-throughput systems. * Strong problem ...
Make sure clean and accurate data is entered and maintained in CRM * Proactively keep up to date on ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Make sure clean and accurate data is entered and maintained in CRM * Proactively keep up to date on ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
Make sure clean and accurate data is entered and maintained in CRM * Proactively keep up to date on ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Make sure clean and accurate data is entered and maintained in CRM * Proactively keep up to date on ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
AI Onboarding Specialist
Lehi, UT · On-site
Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
AI Onboarding Specialist
Lehi, UT · On-site
Primary contact during the first 30 days of new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product and ...
Senior Technical Recruiter
Lehi, UT · On-site
Strong experience using data to drive recruiting decisions and time management * Proven success ... Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to ...
Senior Technical Recruiter
Lehi, UT · On-site
Strong experience using data to drive recruiting decisions and time management * Proven success ... Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to ...
VP, Enterprise Sales
Lehi, UT · On-site
... for our customers. Podium is building what we believe will be the most impactful AI employee ... Develop, track, and manage sales forecasts, goals, and key performance metrics. * Ensure accurate ...
VP, Enterprise Sales
Lehi, UT · On-site
... for our customers. Podium is building what we believe will be the most impactful AI employee ... Develop, track, and manage sales forecasts, goals, and key performance metrics. * Ensure accurate ...
... in CRM * Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
... in CRM * Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Staff AI Engineer - Utah
Lehi, UT · On-site
... manage complex customer interactions automatically, book more appointments, and serve their ... Proven success designing and maintaining distributed or high-throughput systems. * Strong problem ...
Staff AI Engineer - Utah
Lehi, UT · On-site
... manage complex customer interactions automatically, book more appointments, and serve their ... Proven success designing and maintaining distributed or high-throughput systems. * Strong problem ...
Staff AI Engineer - USA
Lehi, UT · On-site +1
... manage complex customer interactions automatically, book more appointments, and serve their ... Proven success designing and maintaining distributed or high-throughput systems. * Strong problem ...
Staff AI Engineer - USA
Lehi, UT · On-site +1
... manage complex customer interactions automatically, book more appointments, and serve their ... Proven success designing and maintaining distributed or high-throughput systems. * Strong problem ...
Senior Mobile Engineer
Lehi, UT · On-site
$125K - $156K/yr
... for our customers. Podium is building what we believe will be the most impactful AI employee ... Our mobile apps are the primary interface for local businesses to manage their reputation and ...
Senior Mobile Engineer
Lehi, UT · On-site
$125K - $156K/yr
... for our customers. Podium is building what we believe will be the most impactful AI employee ... Our mobile apps are the primary interface for local businesses to manage their reputation and ...
Primary contact during the first 30 days of the new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product ...
Primary contact during the first 30 days of the new customer experience * Podium product expert * Manage potential escalations within the first 30 days * Coordinate all account connections (product ...
... for our customers. Podium is building what we believe will be the most impactful AI employee ... A builder and a doer, not a manager of agencies. We believe the best way to reach the people who ...
... for our customers. Podium is building what we believe will be the most impactful AI employee ... A builder and a doer, not a manager of agencies. We believe the best way to reach the people who ...
Director, Talent Acquisition
Lehi, UT · On-site
$97K - $134K/yr
... for our customers. Podium is building what we believe will be the most impactful AI employee ... Hire, coach, and develop a team of high-performing recruiting managers and individual contributors ...
Director, Talent Acquisition
Lehi, UT · On-site
$97K - $134K/yr
... for our customers. Podium is building what we believe will be the most impactful AI employee ... Hire, coach, and develop a team of high-performing recruiting managers and individual contributors ...
Podium Jobs Information
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Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 24 days ago
Job description
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.
What you will be doing:
What you should have:
What we hope you have:
Why you'll love working here:
Benefits:
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.
What you will be doing:
- Primary contact during the first 30 days of new customer experience
- Podium product expert
- Manage potential escalations within the first 30 days
- Coordinate all account connections (product and integration-related)
- Ensure product adoption through various outreach methods and health scoring of accounts
- Implement and configure AI agents
- Ensure effective hand-off to CSMs after the onboarding period is over
- Conduct full-team trainings for all locations in every account, covering best practices
- Coordinating and responding to client issues
- Building new processes and working with different departments to create a smooth implementation experience
What you should have:
- 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
- A bachelor's degree in business or a similar field.
- Exceptional written and communication skills
- Experience communicating directly with clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem-solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
- Interest in further understanding and working with AI agents
What we hope you have:
- A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
- Bachelor's degree.
- Experience with Gainsight and Salesforce
Why you'll love working here:
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business
Benefits:
- Transparent culture
- Work onsite in Lehi, UT, 5 days a week
- Great opportunities for career growth
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
About Podium
Sourced by ZipRecruiter
Industry
Software development
Company size
1 - 10 Employees
Headquarters location
Lehi, UT, US
Year founded
2014