As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers ...
60 Podium Customer Success Manager Jobs Hiring Near You
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers ...
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers ...
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers ...
AI Customer Success Manager - SMB
Lehi, UT · On-site
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... As an AI Customer Success Manager (SMB), you will own the success and health for a segment of ...
AI Customer Success Manager - SMB
Lehi, UT · On-site
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... As an AI Customer Success Manager (SMB), you will own the success and health for a segment of ...
AI Customer Success Manager - SMB
Lehi, UT · On-site
As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight ...
AI Customer Success Manager - SMB
Lehi, UT · On-site
As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... As a Regional Customer Success Manager, you will own the success and health for a segment of Podium ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... As a Regional Customer Success Manager, you will own the success and health for a segment of Podium ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... As a Regional Customer Success Manager, you will own the success and health for a segment of Podium ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... As a Regional Customer Success Manager, you will own the success and health for a segment of Podium ...
AI Customer Success Manager - SMB
Lehi, UT · On-site
AI Customer Success Manager (SMB) Lehi, Utah At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services ...
AI Customer Success Manager - SMB
Lehi, UT · On-site
AI Customer Success Manager (SMB) Lehi, Utah At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services ...
AI Mid-Market Customer Success Manager At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and ...
AI Mid-Market Customer Success Manager At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and ...
AI Enterprise Customer Success Manager At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and ...
AI Enterprise Customer Success Manager At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and ...
At Podium, we're seeking an AI Mid-Market Customer Success Manager to work with our high-value customers. Our mission at Podium is to make business and customer communications more effective ...
At Podium, we're seeking an AI Mid-Market Customer Success Manager to work with our high-value customers. Our mission at Podium is to make business and customer communications more effective ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... At Podium, we're seeking an AI Mid-Market Customer Success Manager to work with our high-value ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... At Podium, we're seeking an AI Mid-Market Customer Success Manager to work with our high-value ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...
You'll be the quarterback for the customer at Podium for inquiries, issues, and escalations ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...
You'll be the quarterback for the customer at Podium for inquiries, issues, and escalations ... You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of ...
At Podium, our mission is to arm every local business with a complete platform and outcome-driven ... in customer success, account management, services, consulting, or a related field * Proven ...
At Podium, our mission is to arm every local business with a complete platform and outcome-driven ... in customer success, account management, services, consulting, or a related field * Proven ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... in customer success, account management, services, consulting, or a related field * Proven ...
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... in customer success, account management, services, consulting, or a related field * Proven ...
Commissions & Payroll Manager
Lehi, UT · On-site
$70K - $96K/yr
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... Work with Sales and Customer Success management to refine career progression plans in order to ...
Commissions & Payroll Manager
Lehi, UT · On-site
$70K - $96K/yr
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... Work with Sales and Customer Success management to refine career progression plans in order to ...
Commissions & Payroll Manager
Lehi, UT · On-site
$70K - $96K/yr
Meet with key Sales and Customer Success stakeholders to gather relevant information pertaining to ... Bi-annual swag drops with cool Podium gear and apparel * A stellar HQ (Utah) gym with local ...
Commissions & Payroll Manager
Lehi, UT · On-site
$70K - $96K/yr
Meet with key Sales and Customer Success stakeholders to gather relevant information pertaining to ... Bi-annual swag drops with cool Podium gear and apparel * A stellar HQ (Utah) gym with local ...
Product Manager - Internal Tools
Lehi, UT · On-site
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... Collaborate with Customer Success, Onboarding, Support, Finance, and Legal teams to identify needs ...
Product Manager - Internal Tools
Lehi, UT · On-site
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue ... Collaborate with Customer Success, Onboarding, Support, Finance, and Legal teams to identify needs ...
... customer success, technical onboarding, or related roles * Experience working with dealerships ... Podium provides equal employment opportunities (EEO) to all employees and applicants for employment ...
... customer success, technical onboarding, or related roles * Experience working with dealerships ... Podium provides equal employment opportunities (EEO) to all employees and applicants for employment ...
... for our customers. Podium is building what we believe will be the most impactful AI employee ... customer success, technical onboarding, or related roles * Experience working with dealerships ...
... for our customers. Podium is building what we believe will be the most impactful AI employee ... customer success, technical onboarding, or related roles * Experience working with dealerships ...
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Full-time
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Re-posted 12 days ago
Job description
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.
You will be expected to travel 35 - 40% of the time.Â
What you will be doing:
- Serve as the primary post-sales point of contact for a variety of small business customers
- Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
- Help customers achieve maximum value from products and achieve business objectives
- Responsible for identifying opportunities for upselling and cross-selling within existing accounts
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
What you should have:
- 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
- Technically adept and able to grasp complex software concepts quickly
- Empathetic and customer-centric mindset, committed to driving customer success
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
- Collaborative team player with the ability to work cross-functionally to achieve common objectives.
What we hope you have:
- A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
- Experience with customer success platforms and tools.
- Familiarity with CRM and customer support software.
- Knowledge of online reputation management and customer feedback processes.
Why you'll love working here:Â
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local businesses
Benefits
- Open and transparent cultureÂ
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparelÂ
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
About Podium
Sourced by ZipRecruiter
Industry
Software development
Company size
1 - 10 Employees
Headquarters location
Lehi, UT, US
Year founded
2014