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70 Pae Service Desk Analyst Jobs Hiring Near You

1872 Consulting

Service Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a ...

Bravens

Service Desk Analyst

Niagara Falls, NY · On-site

$19.75 - $26.75/hr

Service Desk Analyst Location(s): Niagara Falls, NY Job Summary: The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous ...

Arsenault

Service Desk Analyst

Ottawa, ON · On-site

As a service desk analyst, you will be responsible for enhancing the end-user experience by providing front-line technical support services while working with a diverse team. Provide Level 1 and ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

3B Staffing LLC

Service Desk Analyst

Kansas City, MO

$60K/yr

Service Desk Analyst - Kansas City, MO (Onsite 5 days) Ideal for candidates across the KC Metro, including Overland Park, Lee's Summit, and North Kansas City. Requires 2+ years of IT support with ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

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Senior Service Desk Analyst

Coretek Services

Farmington Hills, MI • On-site

$20.25 - $27.50/hr

Full-time

Posted 12 days ago

Job description

Coretek is searching for a highly motivated Senior Service Desk Analyst to join as a key member of our Service Desk Team. The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving Service Desk processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.
Responsibilities
  • Provide more advanced Service Desk support for client IT incidents and requests, to include but not limited to:
    • M365 and O365 Administration
    • Resolve basic virtual client issues including virtual and physical endpoints - ie. Citrix
    • PC hardware and software errors and issues
    • Desktop or related client hardware peripherals
    • Microsoft Azure related incidents and requests
  • Research, resolve, and respond to complicated technical Incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures
  • Act as an escalation point for technical problems from junior analysts
  • Accept and log external and internal client calls
  • First Call Resolution - Execute first attempt to resolve the client call on first call
  • Perform administration and support of virtual and physical endpoints and systems using available system tools
  • Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution
  • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
  • Communicate, internally and externally, the status of the call directly with the client
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Assist with cross training of Service Desk team members as needed

Requirements
  • 3-4 years working at a Service Desk in a medium-to-large operational environment supporting multiple clients and systems
  • Advanced understanding of the following operating systems:
        1. Windows
        2. Mac
  • Proficient knowledge of Active Directory tools and processes
  • Basic knowledge of networking frameworks
  • Network+, A+, or Security+, required
  • MS900, AZ900, AI900/01 certifications are preferred
  • ITIL v4 Foundations certification preferred

Shift - Hours
7 a.m. - 7 p.m. - Alternating Weeks
  • Wednesday, Thursday, Friday
  • Wednesday, Thursday, Friday Saturday

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