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70 Pae Service Desk Analyst Jobs Hiring Near You

ICONMA, LLC

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help Desk. * The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information ...

Integrated Resources, Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Service Desk Analyst Job Location: New York, NY Duration: 80% Remote / 20% On-Site Shift Schedule: Day Shift (7am to 3pm / 8am to 4pm / 9am to 5pm / 10am to 6pm) Summary: The Service Desk Analyst EDP ...

SRS Distribution Inc.

Service Desk Analyst

Mckinney, TX · On-site

$52 - $76/hr

Position Purpose The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer service and technical support to our Corporate and Branch locations, acting as the ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$52 - $68/hr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Cyber Advisors is looking to add a Service Desk Analyst to our Salt Lake City team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base.

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...

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Service Desk Analyst

ICONMA, LLC

Albany, NY • On-site

$20.25 - $27.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Log incident and request details, categorize, prioritize, and document actions taken until resolution.

  • Provide first-line investigation, diagnosis, and resolution for IT issues related to desktops, laptops, printers, network, and security access.

  • Communicate with users regarding incident progress, updates, and outages, and prepare documentation for support processes.

Job description

Our client, a Health Insurance company, is looking for a Service Desk Analyst for their Colonie, NY/ Latham , NY location.
Responsibilities:
  • The Service Control/Operations Methodology at Client generally consists of the following disciplines:
  • Service Desk
  • Access Management
  • Asset and Configuration Management
  • Incident/Problem/Change Management
  • The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help Desk.
  • The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests.
  • Essential resource responsibilities / accountabilities:
  • Logs all relevant incident/request details, allocating categorization and prioritization codes, documenting successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Provides first line investigation and diagnosis.
  • Communicates with users; keeping users informed of incident progress, notifying them of upcoming changes or outages.
  • Resolves incidents and/or requests in regards to desktop and laptop PC's, printers, scanners, operating systems, 100 + mainframe, web and LAN applications, network issues, remote connectivity, handheld palm and blackberry computing, VPN home support, wireless issues and security access problems.
  • Installs and configures standard software, PC updates and needed PC drivers remotely.
  • Keeps abreast of all software and hardware used and supported by the organization.
  • Works closely with all IT areas (ex: Security, Network, Systems, Application Development) along with Subsidiary Business partners at Lifetime Care, Lifetime Health Medical Group and Med America.
  • Keeps management and peers informed of "real time" issues and/or problems and completes tasks in a timely manner as per the IT service level agreements.
  • Incumbent is heavily involved in potential and confirmed Virus attacks to corporate computers.
  • Provides direction and oversees Intern/Contract/Temp help as needed.
  • Prepares and maintains clearly written documentation (of processes) for use by Help Desk, other support departments, and end users.
  • Leads smaller size projects as directed by Management.
 
Requirements:
  • Associate degree in Computer Science, Information Technology or relevant field (or two additional years related work experience in lieu of degree).
  • Must have a thorough knowledge of all Microsoft Operating Systems.
  • Must have experience in, Active Directory, Lotus Notes, Print Servers, Microsoft Office Professional, Dial-In Protocol, Citrix, VPN, Internet, Intranet, mobile computing, Security, and mainframe technologies.
  • A+ Certification or Microsoft Certified IT Professional, Windows 7/8/10 Certified, Enterprise Desktop Support Technician.
  • Excellent interpersonal skills with a focus on rapport building, listening and questioning skills.
  • Strong written and oral communications skills both technical and non-technical.
  • Highly self-motivated with the ability to present ideas in user-friendly language.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Proven analytical and problem solving abilities and a keen attention to detail.
  • Ability to conduct independent research into a wide range of computing issues as required.
  • Excellent customer service skills.
  • Experience working in a team oriented collaborative environment.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
ICONMA logo

About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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