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60 Pace Operations Manager Jobs Hiring Near You

Pace

Receptionist for Nonprofit

Los Angeles, CA

$20 - $22/hr

... PACE's energy programs. This position manages a high volume of incoming calls and walk-in clients ... smooth operation of the department. This position also serves as backup coverage for the Lead ...

PACE

Receptionist for Nonprofit

Los Angeles, CA · On-site

$20 - $22/hr

... PACE's energy programs. This position manages a high volume of incoming calls and walk-in clients ... smooth operation of the department. This position also serves as backup coverage for the Lead ...

Pace

Client Project Manager 1

Huntersville, NC · On-site

$76K - $98K/yr

Address client concerns promptly and coordinate with laboratory and operational teams to ensure ... Promote and support Pace's mission through professional, cooperative interactions that foster a ...

Pace

Manager - Technical

Mount Juliet, TN · On-site

Leads operational, instrumentation, and equipment reviews while ensuring compliance with applicable ... Promotes and supports the mission of Pace Analytical through professional, cooperative behavior and ...

Pace

Manager - Sales

Minneapolis, MN · On-site +1

Manages and participates in operational, service, and account management reviews; assists with ... Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and ...

Pace

Founding Marketing Lead

New York, NY · On-site

Pace is the AI operations partner for the world's leading insurers. We deploy AI agents, backed by ... Ability to work quickly, manage multiple projects, and adapt to changing priorities. * Strong ...

Pace

General Manager 1

Sheridan, WY · On-site

Plans, organizes and administers service and operational programs and activities, including lab ... Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and ...

Pace

Executive Internship 2026

Los Angeles, CA

... level operations, strategic planning, and organizational management within a mission-driven ... Duration 10 - 12 Weeks Reports To Chief Operating Officer (COO), PACE Business Team Office of the ...

PACE

Executive Internship 2026

Los Angeles, CA · On-site

... level operations, strategic planning, and organizational management within a mission-driven ... Duration 10 - 12 Weeks Reports To Chief Operating Officer (COO), PACE Business Team Office of the ...

Pace

Metals Manager

West Columbia, SC · On-site

Manages and participates in operational, instrumentation and equipment reviews; assists with ... Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and ...

PACE

Executive Internship 2026

Los Angeles, CA · On-site

... level operations, strategic planning, and organizational management within a mission-driven ... Duration 10 - 12 Weeks Reports To Chief Operating Officer (COO), PACE Business Team Office of the ...

Pace

Radiochemistry Manager

Mount Juliet, TN · On-site

Manages and participates in operational, instrumentation and equipment reviews; assists with ... Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and ...

Pace

Supervisor

Ormond Beach, FL · On-site

$65K/yr

At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Oversee broad operational areas, including testing, scheduling, inventory management, services ...

PACE

Registered Nurse (RN)

Milford, DE · On-site

Participant Health Management · Conduct ongoing health assessments, wellness check-ins, and ... Quality, Compliance, and Safety · Adhere to all PACE regulatory requirements, CMS guidelines, and ...

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Pace Jobs Information

What is it like to work at Pace?

Pace is a company that values innovation and collaboration, fostering a dynamic and inclusive work environment where employees can share ideas and work together to achieve common goals.

The company's team structure is designed to encourage open communication and cross-functional collaboration, with a flat organizational hierarchy that allows employees to take on diverse roles and responsibilities. Pace's mission is to provide cutting-edge technology solutions that improve people's lives, and the company's work environment reflects this focus on innovation and social impact.

Working at Pace may appeal to candidates who are passionate about technology and social responsibility, as the company offers opportunities to work on challenging projects that have a real-world impact and to be part of a diverse and dynamic team that values creativity and collaboration.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Pace?
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Infographic showing various Operations Manager job openings at Pace in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 91% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Receptionist for Nonprofit

Receptionist for Nonprofit

Pace

Los Angeles, CA

$20 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Position: Receptionist
Compensation Range: $20.00 to $22.00 hourly plus excellent benefits
Position: Full-time, non-exempt, On-site in our DTLA HQ Office
ABOUT PACE
Founded in 1975, Pacific Asian Consortium in Employment (PACE) is a local community nonprofit dedicated to serving the region's diverse communities. What started as job training for the Asian Pacific Islander communities has grown into a full-service organization serving a diverse community of 40,000+ people annually across programs including: Employment, Business Development, Early Childhood Education (Head Start) Affordable Housing, Weatherization and Energy Conservation Programs. With 350+ staff, PACE is recognized as a leader in addressing problems of poverty and economic inequity in ethnic minority communities and has a reputation of being responsive to community needs. PACE is known for creating innovative solutions to the myriad of challenges faced by our clients.
PACE ENERGY in particular helps reduce energy burden by providing utility bill assistance, energy conservation education, outreach, weatherization services, and energy efficiency upgrades to low income families and individuals across Los Angeles.
Learn more at:
|https://pacela.org/
https://pacela.org/our-work/energy/
POSITION SUMMARY
PACE Energy seeking an enthusiastic and service-oriented RECEPTIONST to join the team and organization. The Receptionist for PACE Energy will serve as the first point of contact for all clients seeking assistance through PACE's energy programs. This position manages a high volume of incoming calls and walk-in clients daily, with a primary responsibility to identify and triage urgent situations - including utility disconnection notices and Energy Crisis Intervention Program (ECIP) emergencies - and route them promptly to the appropriate staff for handling. The Receptionist must be knowledgeable about all Energy & Environmental Services programs, including HEAP, DOE Weatherization, LIHEAP Weatherization, and ECIP, in order to accurately assess client needs, provide program information, and ensure clients are directed to the right resources without delay. In addition to call management and client intake, this position supports the department with client record look-ups in ServTrack, data entry, filing, and a variety of administrative tasks essential to the smooth operation of the department. This position also serves as backup coverage for the Lead Receptionist during breaks, lunches, and absences, and assists with daily mail sorting and distribution for the department. This is an excellent opportunity to build a fulfilling career while making a real difference in the community!
MAJOR RESPONSIBILITIES & DUTIES
Call Management & Client Intake
  • Manage a high volume of incoming calls for the Energy & Environmental Services Department, responding to client inquiries with professionalism, patience, and efficiency.
  • Accurately assess the nature and urgency of each call, identifying clients with emergency needs such as imminent utility disconnections or shut-offs.
  • Triage and immediately route ECIP (Energy Crisis Intervention Program) clients and households facing utility disconnection to the appropriate staff member or specialist for expedited handling.
  • Provide callers with accurate, up-to-date information about PACE Energy programs - including HEAP, ECIP, DOE Weatherization, and LIHEAP Weatherization - eligibility requirements, required documentation, office hours, and application procedures.
  • Screen and schedule client appointments for HEAP intake, weatherization assessments, and other program services in accordance with program capacity and staff availability.
  • Maintain a detailed and accurate call log, documenting client inquiries, emergency referrals, and follow-up actions as required.
  • Greet and assist walk-in clients, determine the nature of their visit, and direct them to the appropriate staff in a timely and courteous manner.
  • Manage client wait times at the front desk and communicate anticipated wait times clearly and respectfully.
Emergency & ECIP Triage
  • Recognize and prioritize clients presenting with utility emergency situations, including final disconnect notices, active shut-offs, or heating/cooling emergencies.
  • Promptly notify the appropriate ECIP staff or supervisor when an emergency client situation is identified, ensuring no urgent case is delayed.
  • Collect and document preliminary client information (name, address, utility account details, nature of emergency) prior to handoff to program staff to expedite the intake process.
  • Maintain working knowledge of ECIP eligibility criteria and program limitations to accurately set client expectations while ensuring appropriate referrals are made.
  • Follow established protocols for prioritizing and escalating emergency cases in accordance with department policies and funder requirements.
Backup Coverage - Lead Receptionist
  • Serve as the designated backup for the Lead Receptionist during scheduled breaks, lunch periods, and any planned or unplanned absences to ensure continuous front desk coverage for PACE.
  • While serving in the backup role, assume all primary receptionist responsibilities including answering and routing all incoming PACE calls, greeting walk-in visitors, and providing general information about all PACE departments and programs.
  • Maintain familiarity with PACE's full range of departmental programs - Employment, Education (Head Start), Business Development, Energy, Housing, and Administration - in order to effectively direct clients and callers when covering the main reception area.
  • Coordinate coverage schedules and transition handoffs with the Lead Receptionist to ensure no gap in front desk service.
Daily Mail Assistance
  • Assist with the daily sorting and distribution of incoming mail and packages to the appropriate Energy & Environmental Services staff and, as needed, to other PACE departments.
  • Support the preparation of outgoing departmental mail, including assembling client correspondence, program notices, and other mailings as directed.
  • When covering the Lead Receptionist, assist with agency-wide mail sorting and distribution in accordance with established mail management procedures.
  • Notify department staff promptly upon receipt of time-sensitive correspondence, certified mail, or urgent deliveries.
ServTrack Client Look-Up & Data Entry
  • Perform client look-ups in ServTrack and other department databases to retrieve existing client records, verify program enrollment status, and support staff with accurate case information.
  • Enter new client intake data, application information, and service records into ServTrack accurately and in a timely manner, adhering to program data entry standards and deadlines.
  • Assist program staff with updating client records, correcting data discrepancies, and maintaining the integrity of department databases.
  • Run basic reports or queries in ServTrack as directed by the program supervisor to support departmental reporting needs.
  • Maintain strict confidentiality of all client data in compliance with applicable federal, state, and PACE privacy policies.
Filing & Records Management
  • Maintain an organized physical and electronic filing system for client applications, intake forms, verification documents, and program correspondence.
  • Ensure all incoming client documentation is properly sorted, labeled, and filed in accordance with program recordkeeping standards.
  • Retrieve and prepare client files for staff review, appointments, audits, or reporting as requested.
  • Assist with periodic file audits, purging, and archiving in compliance with program retention policies.
  • Track and log the receipt of required client documentation to ensure complete application packets are assembled prior to processing.
Administrative Support
  • Provide general administrative support to the Energy & Environmental Services Department including photocopying, scanning, faxing, and preparing correspondence.
  • Assist with preparation and distribution of program materials, application packets, client notices, and informational handouts.
  • Monitor and maintain inventory of department office supplies, forms, and program materials; coordinate replenishment as needed.
  • Support department staff with scheduling, calendar management, and meeting preparation as directed.
  • Assist with special projects and departmental initiatives as assigned by the Energy & Environmental Services Manager.
  • Perform other administrative duties as needed to support the efficient operation of the department.
WORKING RELATIONSHIPS
  • Reports directly to the Energy & Environmental Services Manager or designated Program Supervisor
  • Serves as backup to the Lead Receptionist (Administration) during breaks, lunch periods, and scheduled or unscheduled absences, ensuring uninterrupted front desk coverage for PACE
  • Works closely with all Energy & Environmental Services program staff including HEAP Intake Specialists, Weatherization Coordinators, ECIP Case Handlers, and DOE program staff
  • Coordinates with the Lead Receptionist to maintain consistent front-line service standards across PACE
  • Interacts daily with low-income clients, seniors, individuals with disabilities, and community members seeking urgent energy assistance
  • Communicates with utility companies (SoCalGas, SCE, LADWP) as needed to support client service and verification processes
  • Collaborates with PACE administrative staff on data entry, filing, and departmental record-keeping
QUALIFICATIONS, EXPERIENCE, AND SKILLS
Education & Experience
  • High school diploma or equivalent required; Associate's degree in Business Administration, Social Services, or a related field preferred.
  • Minimum of 1-2 years of experience in a receptionist, customer service, or administrative support role required.
  • Prior experience in a high-volume call center, social services agency, utility assistance program, or community-based nonprofit organization is strongly preferred.
  • Experience working with low-income individuals, seniors, individuals with disabilities, and diverse, multicultural communities preferred.
  • Familiarity with energy assistance programs such as HEAP, LIHEAP, ECIP, or DOE Weatherization is a plus.
Skills & Competencies
  • Demonstrated ability to manage high call volumes and a fast-paced front desk environment with composure and professionalism.
  • Strong triage and problem-solving skills; ability to quickly assess client urgency and take appropriate action.
  • Experience with ServTrack or similar client case management / database systems is highly preferred.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.
  • Excellent verbal communication skills with the ability to convey program information clearly to clients from diverse backgrounds and varying literacy levels.
  • Strong data entry skills with high attention to accuracy and detail.
  • Ability to handle emotionally sensitive client situations - including clients in financial distress or facing utility shut-offs - with empathy, patience, and professionalism.
  • Broad familiarity with all PACE departments and programs, or the ability to quickly acquire this knowledge, in order to effectively serve as backup to the Lead Receptionist.
  • Strong organizational and time management skills; ability to balance multiple tasks and priorities simultaneously.
  • Bilingual or multilingual ability is highly preferred, particularly in Spanish, Cantonese, Mandarin, Korean, Vietnamese, or other languages spoken by PACE's client communities.
  • Commitment to PACE's mission of advancing economic equity and providing essential services to underserved communities in Los Angeles.
ADDTIONAL REQUIREMENTS
  • Must satisfactorily pass background and employment/reference check
  • Must have reliable transporation
  • COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.
  • This position is ON-SITE in our DTLA office
COMPENSATION & BENEFITS
  • Pay range is $20 to $22 hourly depending on experience. This is a full-time, non-exempt position.
  • Affordable and robust Medical, Dental, Vision, and Life insurance plans for employee plus family with generous employer contributions
  • Robust 401(k) retirement plan
  • We offer generous paid holidays, paid vacation, paid sick leave
APPLICATION PROCESS
  • All applicants MUST upload a resume AND complete application on our website and to be considered: https://pacela.org/about/work-at-pace/
  • Applications will be reviewed on a rolling basis until positions have been filled. We will only reach out to candidates who have been selected to move forward in the process.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand, walk and taste or smell. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

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