New York, NY · On-site
Represent the customer by synthesizing feedback, diagnosing issues before escalation, driving each ... services, or building a function from zero is a plus. Team characteristics The Pace team shares two ...
New York, NY · On-site
Represent the customer by synthesizing feedback, diagnosing issues before escalation, driving each ... services, or building a function from zero is a plus. Team characteristics The Pace team shares two ...
New York, NY · On-site
Represent the customer by synthesizing feedback, diagnosing issues before escalation, driving each ... services, or building a function from zero is a plus. Team characteristics The Pace team shares two ...
New York, NY · On-site
Represent the customer by synthesizing feedback, diagnosing issues before escalation, driving each ... services, or building a function from zero is a plus. Team characteristics The Pace team shares two ...
Saint Rose, LA · On-site
$15.25 - $20.50/hr
... service to its customers by offering suggestions and directing or participating as an active member ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Saint Rose, LA · On-site
$15.25 - $20.50/hr
... service to its customers by offering suggestions and directing or participating as an active member ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Saint Rose, LA · On-site
$15.25 - $20.50/hr
... service to its customers by offering suggestions and directing or participating as an active member ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Saint Rose, LA · On-site
$15.25 - $20.50/hr
... service to its customers by offering suggestions and directing or participating as an active member ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Pompano Beach, FL · On-site
$16.25 - $22/hr
... service to its customers by offering suggestions and directing or participating as an active member ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Pompano Beach, FL · On-site
$16.25 - $22/hr
... service to its customers by offering suggestions and directing or participating as an active member ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Pompano Beach, FL · On-site
$16.75 - $22.50/hr
... service to its customers by offering suggestions and directing or participating as an active member ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Pompano Beach, FL · On-site
$16.75 - $22.50/hr
... service to its customers by offering suggestions and directing or participating as an active member ... The requirements listed below are representative of the knowledge, skill, and/or ability required.
Huntersville, NC · On-site
$17/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Excellent customer service skills with a strong preference towards candidates with previous ...
Huntersville, NC · On-site
$17/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Excellent customer service skills with a strong preference towards candidates with previous ...
Mount Juliet, TN · On-site
$17/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Excellent customer service skills with a strong preference towards candidates with previous ...
Mount Juliet, TN · On-site
$17/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Excellent customer service skills with a strong preference towards candidates with previous ...
Mount Juliet, TN · On-site
$17/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Excellent customer service skills with a strong preference towards candidates with previous ...
Mount Juliet, TN · On-site
$17/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Excellent customer service skills with a strong preference towards candidates with previous ...
Altoona, PA · On-site
$15/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Excellent customer service skills with a strong preference towards candidates with previous ...
Altoona, PA · On-site
$15/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Excellent customer service skills with a strong preference towards candidates with previous ...
East Longmeadow, MA · On-site
$52K - $54K/yr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Represent the company at industry events, conferences, and client meetings as needed. * Contribute ...
East Longmeadow, MA · On-site
$52K - $54K/yr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Represent the company at industry events, conferences, and client meetings as needed. * Contribute ...
Pittsburgh, PA · On-site
$16.75/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... The physical demands described herein are representative of those that must be met by an employee ...
Pittsburgh, PA · On-site
$16.75/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... The physical demands described herein are representative of those that must be met by an employee ...
Pittsburgh, PA · On-site
$16.75/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... The physical demands described herein are representative of those that must be met by an employee ...
Pittsburgh, PA · On-site
$16.75/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... The physical demands described herein are representative of those that must be met by an employee ...
Pace is the AI operations partner for the world's leading insurers. We deploy AI agents, backed by ... Financial services spend nearly $400B a year on outsourced operations. We're building the layer ...
Pace is the AI operations partner for the world's leading insurers. We deploy AI agents, backed by ... Financial services spend nearly $400B a year on outsourced operations. We're building the layer ...
Beaver, WV · On-site
$13/hr
Find your place at Pace ® Join us as a Client Service Technician, where you'll put your love of science to work in the sample receiving department of our environmental testing laboratory. You'll ...
Beaver, WV · On-site
$13/hr
Find your place at Pace ® Join us as a Client Service Technician, where you'll put your love of science to work in the sample receiving department of our environmental testing laboratory. You'll ...
Mount Juliet, TN · On-site
$76K - $98K/yr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Two (2) years of customer service or client-facing experience * Strong organizational and time ...
Mount Juliet, TN · On-site
$76K - $98K/yr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Two (2) years of customer service or client-facing experience * Strong organizational and time ...
Tonawanda, NY · On-site
$18/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Accurately select glassware from inventory based on customer orders and attach appropriate labels.
Tonawanda, NY · On-site
$18/hr
At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ... Accurately select glassware from inventory based on customer orders and attach appropriate labels.
Minneapolis, MN · On-site
$17.50/hr
... service to its customers by offering suggestions and directing or participating as an active member of a work team. • Promotes and supports the overall mission of Pace Analytical by demonstrating ...
Minneapolis, MN · On-site
$17.50/hr
... service to its customers by offering suggestions and directing or participating as an active member of a work team. • Promotes and supports the overall mission of Pace Analytical by demonstrating ...
West Valley City, UT · On-site
$16/hr
Client Services Technician (Sample Receiving/Courier) Compensation: $16.00 per hour Hours: Monday ... At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ...
West Valley City, UT · On-site
$16/hr
Client Services Technician (Sample Receiving/Courier) Compensation: $16.00 per hour Hours: Monday ... At Pace ® , everything we do is built upon an unwavering commitment to making the world a safer ...
New York, NY · On-site
Represent and sell Pace: Be the face of Pace to candidates and play the lead role in closing future ... services. We're looking for people that rise that level of ambition. Often times this means they ...
New York, NY · On-site
Represent and sell Pace: Be the face of Pace to candidates and play the lead role in closing future ... services. We're looking for people that rise that level of ambition. Often times this means they ...
What is it like to work at Pace?
What makes Pace an attractive place to work?
Pace is the AI operations partner for leading insurers. We combine AI agents with expert review to automate complex insurance workflows. Financial services companies spend nearly $400bn a year on outsourcing; we're changing that by working alongside some of the world's largest institutions.
RoleWe're looking for a Founding Customer Engineer to own customer success after deployment. As the first hire in this function, you'll shape how it operates and help build it from the ground up.
This is not a traditional support role. You'll work directly with customers to understand their systems, investigate agent behavior, and resolve product and integration issues with speed and judgment. You'll own outcomes end to end and step in wherever needed to keep customers successful.
You'll work across customers, Product, and Engineering. You won't ship core production code, but you'll go deep into logs, data, configurations, APIs, and agent behavior-and make scoped agent changes when that's the fastest path to a solution.
In practice, you will:
Own customer outcomes: Serve as the primary point of contact for a portfolio of customers, set clear expectations, and drive questions and escalations through resolution.
Investigate and debug agent behavior: Triage issues across prompts, tools, workflows, data, and integrations. Use logs and structured analysis to find root causes and fix issues directly when possible.
Design solutions with customers: Understand customer systems, security requirements, and operating constraints; weigh architecture and integration tradeoffs; and turn messy requirements into practical solutions.
Partner with Product & Engineering: Represent the customer by synthesizing feedback, diagnosing issues before escalation, driving each escalation to resolution, and turning recurring patterns into product improvements.
Build the Customer Engineering function: Create the playbooks, tools, documentation, and escalation paths that make customer support faster and more repeatable.
Operate with autonomy and urgency. You take ownership, make progress without close oversight, and stay calm when issues are ambiguous or time-sensitive.
Are strong in systems and debugging. You can work with SQL, APIs, logs, data flows, and cloud architectures, read code when useful, and methodically debug unfamiliar systems.
Have strong customer presence. You communicate clearly with operators, engineers, and executives, and customers trust you to lead through difficult issues.
Turn ambiguity into action. You can move from messy workflows and incomplete information to a clear diagnosis, practical solution, and repeatable process-and know when to keep digging or bring in another team.
Prefer hands-on problem solving. You want to learn the product deeply, deliver excellent work, and help build an early-stage function.
Have experience in customer success, solutions engineering or customer engineering and hold a four-year degree. Experience with agentic AI, insurance or financial services, or building a function from zero is a plus.
The Pace team shares two defining characteristics:
Integrity: We want to work with good people committed to doing the best work of their careers. We believe meaningful impact takes sustained focus, and we're building for the next 5-10 years.
Ambition: We're building more than a successful vertical AI company. We're pursuing a $100bn+ outcome across vertical services and want teammates whose ambitions match the opportunity-whether they aim to become exceptional individual contributors, lead at scale, or start companies of their own.
We're building a talent-dense team where people grow into world-class individual contributors, business owners, and leaders. We want Pace to accelerate your growth for the long term.
We're a <40 person team based in-person across New York and London and are lucky to be perfectly positioned with leading customers and top investors to make a real impact on one of the largest industries in the world.