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20 Nice Product Engineer Jobs Hiring Near You

NICE

OR · On-site

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes ...

NICE

Professional Services Engineer

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and ... Install, configure, upgrade, and deploy NICE products and platforms at customer sites. * Apply ...

NICE

Partner Value Solution Engineer

The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to ... Keep partners aligned with the NiCE product roadmap * Share best practices across the partner ...

NICE

Partner Value Solution Engineer

OR · Remote

The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to ... Keep partners aligned with the NiCE product roadmap * Share best practices across the partner ...

NICE

OR · On-site

TheImplementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact ...

NICE

OR · On-site

TheSenior Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the ...

NICE

OR

$19.25 - $26.50/hr

About the Role As a Customer Success Engineer , you will be responsible for delivering world-class ... Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned ...

NICE

Software Engineer, Advanced Services

Sandy, UT · Hybrid

Advanced Services works on customized solutions on NICE products for global customers. You are ... engineer * Strong experience of development on Windows ecosystem, use of Visual Studio, C#, ASP

NICE

Senior Customer Service Engineer

$19.75 - $27/hr

About the Role As a Customer Success Engineer , you will be responsible for delivering world-class ... Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned ...

NICE

Software Engineer, Advanced Services

Sandy, UT · On-site

Advanced Services works on customized solutions on NICE products for global customers. You are ... engineer * Strong experience of development on Windows ecosystem, use of Visual Studio, C#, ASP

NICE

Product Pre-Sales Engineer, AI

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Deliver customized, high-impact demos and presentations that don't just show product features, they ...

NICE

Senior Product Manager, CX

Sandy, UT · Hybrid

$120K - $158K/yr

NiCE is looking for a Senior Product Manager to lead the definition and handson creation of the ... Collaborating in a truly crossfunctional environment, where product, engineering, and data teams ...

NICE

Senior Product Manager, CX

Sandy, UT · On-site

$120K - $158K/yr

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Collaborating in a truly cross-functional environment, where product, engineering, and data teams ...

NICE

Product Pre-Sales Engineer, AI

OR · Remote

Craft differentiated responses that go beyond checkbox compliance and make NiCE stand out. * Design ... Experience * 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in ...

NICE

Senior Product Manager

Atlanta, GA · On-site

$121K - $160K/yr

NICE) is transforming the world with AI that puts people first. When the world's leading ... They work alongside the developers who own spec-driven code execution, with full product management ...

NICE

Senior Product Manager

Atlanta, GA · On-site

$121K - $160K/yr

NICE) is transforming the world with AI that puts people first. When the world's leading ... They work alongside the developers who own spec-driven code execution, with full product management ...

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Infographic showing various Product Engineer job openings at Nice in the United States as of August 2026, with employment types broken down into 1% Internship, and 99% Full Time. Highlights an 67% Physical, 16% Hybrid, and 17% Remote job distribution.

Professional Services Engineer

NICE

OR • On-site

Full-time

Re-posted 27 days ago

Job description

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.

Roles and Responsibilities

  • Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
  • Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
  • Participate in commissioning, testing, and certification activities during project delivery.
  • Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
  • Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
  • Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites.
  • Maintain detailed site documentation, system specifications, and configuration records.
  • Perform MAC (Move/Add/Change) activities and system maintenance as needed.
  • Assist with NICE-related projects and change management activities.
  • Create, track, and remediate cases according to severity and SLA requirements.
  • Coordinate with suppliers and third-party representatives for integrated solutions.
  • Provide technical guidance to customer administrators on configuration, administration, and user management.
  • Manage customer relationships and expectations with clear, proactive communication.
  • Participate in training programs, knowledge sharing, and special projects.
  • Perform other related duties as assigned.

 

Requirements

  • Minimum 2-3 years of hands-on experience in:
    • Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
    • Microsoft Windows Server administration.
    • Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
    • SQL database administration and scripting (queries, stored procedures, and troubleshooting).
  • Strong troubleshooting skills, including log analysis and root cause identification.
  • Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.
  • Familiarity with PBX, ACD, and CTI integrations is preferred.
  • Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.
  • Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.

Customer Communication Skills

  • High customer service orientation with strong verbal and written communication skills.
  • Ability to handle conflicts professionally and drive resolution.
  • Represents NICE professionally in all customer interactions.

Work Style

  • Self-motivated, accountable, and capable of working independently.
  • Flexible to work in shifts and outside standard business hours as required.
  • Adapts well to changing environments and priorities.
  • Shares knowledge proactively and collaborates effectively with team members.

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