31 New Relic Customer Success Manager Jobs Hiring Near You

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your Opportunity:
This is a rare opportunity for a seasoned Equity professional to take full ownership of a global function. We are looking for a strategic expert who thrives on autonomy and trust. As a Senior Individual Contributor, you will have the freedom to follow your instincts and make critical decisions that shape our equity landscape across the US, Canada, APJ, and EMEA. This is your chance to trade the "daily grind" for a role with a broader scope and bigger challenges, where your influence directly impacts our global success. Forget the commute and the crowded office. This is a fully remote opportunity that allows you to manage a complex, global function from the comfort of your home office.
What You'll Do:

• Strategic Global Ownership: Act as the primary architect for our global equity-related functions, ensuring our systems and processes are robust and scalable.
• Cross-Functional Influence: Serve as the vital bridge between Finance, Legal, and HR, ensuring tax and regulatory compliance across diverse international markets.
• Lifecycle Mastery: Oversee the end-to-end management of equity awards, including the intricacies of Profits Interest Units (PIUs) and Management Equity Plan Units (MEPUs).
• Compliance Leadership: Manage Section 83(b) elections and coordinate annual 409A valuations with external partners to ensure 100% precision.
• Platform Innovation: Act as the lead administrator for Shareworks, maintaining high-standard SOX controls and creating clear Standard Operating Procedures.
• Empower Through Education: Demystify equity compensation for our global workforce by designing and delivering engaging, clear communications.

This Role Requires:

• Deep Subject Matter Expertise: 5+ years of experience in equity accounting and administration, with a background that spans both private and public company environments.
• Senior Individual Contribution: You are a self-motivated professional who excels at working independently and leading high-impact projects without the need for direct reports.
• Analytical Excellence: Advanced proficiency in Microsoft Excel and a meticulous approach to global reconciliations and root-cause analysis.
• Effective Communication: The ability to translate complex financial data into clear, actionable narratives for stakeholders at all levels.
• Professional Foundation: A Bachelor's degree in Accounting or Finance (or equivalent professional experience).

Bonus Points:

• You are a Certified Equity Professional (CEP).
• You have mastered Workday HCM and Shareworks.

You have experience navigating the complexities of rapidly scaling, international organisations.
Please note that visa sponsorship is not available for this position.
#LI-KM1
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Estimated Base Pay Range
$126,000-$158,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy